WoolOvers Ltd. Reviews 119

WoolOvers does not offer free returns, about which the customer is informed on the shop's website. Having sent the items back to the shop (cost from Germany: almost 7 euros), it took the shop 8 days (!) to process the returned parcel (I followed the delivery on the DHL tracking website, so I know when it was delivered) and update the payment status on Klarna. As as result Klarna demanded that I pay a fine for late payment, while I was waiting for the returned parcel to be processed. I was also charged for delivery, despite having returned all items that I had ordered, which is an uncommon practice. On the whole, it is highly unlikely that I order products from woolOvers again.

I bought a garden patio set with a discount they took my money and gave me an order number..when phoned said it was out of stock but you can still order it at higher price

Placed an order with this company for a full price cashmere sweater as they looked as though it had good credentials. WRONG!
Firstly they use Evri (ex Hermes) and parcel went missing, not the only one looking at other reviews. I had a msg from Evri to say parcel would be arriving by 3.30 pm on a Saturday. Then received a msg from them saying couldn't access property which I knew was a mistruth. Checking the Evri Track and Trace they showed a photo of a country lane - no houses- that's a mile from where I live.
Immediately contacted Woolovers. Oh my goodness their customer service is a misnomer. Apart from one guy who actually read my email I was treated very badly. Tried to get them to send a replacement via Royal Mail as parcel had clearly gone missing. Numerous emails back and forth with no resolution.
I eventually rang Woolovers on the Friday, nearly a week later to try and get things sorted as they clearly didn't have the intention or ability to do so. They agreed after some persuasion (you know the thing, oooh i need to talk to my line manager) to send the sweater out that day 48 hours Royal Mail (they won't spend money on 24 hour service) and assured me I would have the sweater by Monday!
Erm no. Email from them Sunday to say out of stock! I asked them to refund me plus £20 for my time emailing and calling them. Very much doubt I will get the £20.
So company obviously cheapskates. Also some products are made in China despite their branding and back story.
AVOID. Pure Collection are infinitely superior products and customer service. Must have purchased cashmere and other clothing from Pure Collection at least 20 - 30 times over the years and never an issue.

I am in the USA and needed to order a cardigan to be delivered to my elderly Uncle in England. I spoke with a representative named Mary who was absolutely fabulous! She walked me through the entire process effortlessly. Her customer service skills are the best ever. Thank you, Mary and Woolvers.

I have spent hundreds of pounds with this company over the years. However, my parcel never arrived. I have emailed them three times and haven't received any response despite their assurance that they will endeavour to respond within 48 hours. Their customer care is shocking. After phoning them they said they would hand it over to the "missing parcel" dept. This has resolved nothing. Even though Evri should have delivered it I have been seeing the same message for more than two weeks saying they will deliver it on the next working day - but it never is delivered. The fact is my contract is with Woolovers and they appear to be unwilling to take any responsibility and can't obviously be bothered to even respond to good customers. They have lost me as a good and valued customer. I am still waiting for them to respond and reimburse me.

If the product does not fit or you do not like it and you send it back, then you still pay the packaging and delivery and you pay even higher price again to send it back. So you pay the packaging TWICE for NOTHING. My first and last order at this shop. Besides the product was not comfortable, which was not obvious from description.

I buy with Woolovers since years. I like their wool. Very nice and honest entreprise. I was reimbursed within minutes. I am not part of their staff as some people here write. I am a private customer.

Perfect fit, best price, good quality, acceptable delivery time. I will buy again.