I ordered a phone case and I never received a confirmation email (even though the payment went through). When I checked the website to find out why, it said that my account had been suspended and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I don't like the timing for the package to arrive, it's too long to wait.
Company replied
Very good products, il bought 3 case, one for Samsung S23 Ultra, one for iPhone 17 Pro Max and one for OnePlus 9, case suits very well, print il very good quality, i recommend this! Très bons produit... See more
Company replied
First of all, I want to say that the case I received is absolutely beautiful--even better than it looks on the website. I would (and will) definitely order another, and will recommend Woopcase to m... See more
Company details
Written by the company
Phone cases with ❤️ From Paris 🇨🇵 to 🌍 Online shop 24/7 www.woopcase.com
Contact info
3.9
Great
719 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good customer service
I ordered a cell phone case and was initially not happy with the result. The phone case is of great quality, but the image was slightly shifted. I contacted customer service and received an immediate response. Ultimately, everything was quickly and satisfactorily resolved.
19 October 2024
Unprompted review
Reply from Woopcase
Hello Melina,
Thank you for leaving us such an interesting comment. We are delighted that you enjoyed your experience; our staff will certainly be happy to read what you have written.
Our customers' experience and satisfaction are our top priority, and your comment reaffirms the hard work we put in every day. We therefore thank you for your kind words and look forward to seeing you again.
Sophie
I accidentally ordered the wrong size…
I accidentally ordered the wrong size case, and the company was super helpful and friendly about replacing and getting the right size! The case also looks super cool!
21 October 2024
Unprompted review
Reply from Woopcase
Hello Sara,
Thank you for leaving us such an interesting comment. We are delighted that you enjoyed your experience; our staff will certainly be happy to read what you have written.
Our customers' experience and satisfaction are our top priority, and your comment reaffirms the hard work we put in every day. We therefore thank you for your kind words and look forward to seeing you again.
Sophie
Love their cases!
They have fun designs at great prices, and my order arrived earlier than expected!
7 October 2024
Unprompted review
Reply from Woopcase
Hello Taylor,
Thank you for leaving us such an interesting comment. We are delighted that you enjoyed your experience; our staff will certainly be happy to read what you have written.
Our customers' experience and satisfaction are our top priority, and your comment reaffirms the hard work we put in every day. We therefore thank you for your kind words and look forward to seeing you again.
Sophie
I absolutely love my customized phone…
I absolutely love my customized phone case! The price was more than reasonable for everything I got as well. I did a custom case and pop socket, also had my name put on it and I got 2 chargers all for about $48 and that's including the shipping. I am very happy and even sent the link for the page to my sister so she can get some cool custom cases as well!
10 October 2024
Unprompted review
Reply from Woopcase
Hello Lexi,
Thank you for leaving us such an interesting comment. We are delighted that you enjoyed your experience; our staff will certainly be happy to read what you have written.
Our customers' experience and satisfaction are our top priority, and your comment reaffirms the hard work we put in every day. We therefore thank you for your kind words and look forward to seeing you again.
Sophie
The experience is very good
Customer service is very good. They resolved and helped me at all times with a wrong order that I made and they made the change without a problem. They were very kind and decisive.
Thank you very much
13 September 2024
Unprompted review
Reply from Woopcase
Hello Vanesa,
Thank you for leaving us such an interesting comment. We are delighted that you enjoyed your experience; our staff will certainly be happy to read what you have written.
Our customers' experience and satisfaction are our top priority, and your comment reaffirms the hard work we put in every day. We therefore thank you for your kind words and look forward to seeing you again.
Sophie
High quality phone case from woopcase
I recently purchased a phone case from Woopcase for my mothers birthday. The quality is fantastic and the design options are unique and stylish. Shipping was fast, and customer service was top-notch. Highly recommend Woopcase if you’re looking for a trendy case!
4 October 2024
Unprompted review
Reply from Woopcase
Hello Manuel,
Thank you for leaving us such an interesting comment. We are delighted that you enjoyed your experience; our staff will certainly be happy to read what you have written.
Our customers' experience and satisfaction are our top priority, and your comment reaffirms the hard work we put in every day. We therefore thank you for your kind words and look forward to seeing you again.
Sophie
I had a great experience
I had a great experience, the case looked exactly how i customized it and the quality was really nice. The only issue I had was with the timing of the delivery but the woopcase team was super helpful and available to help me solve this problem
28 September 2024
Unprompted review
Reply from Woopcase
Hello Molly,
Thank you for leaving us such an interesting comment. We are delighted that you enjoyed your experience; our staff will certainly be happy to read what you have written.
Our customers' experience and satisfaction are our top priority, and your comment reaffirms the hard work we put in every day. We therefore thank you for your kind words and look forward to seeing you again.
Sophie
Good quality phone case
I got a phone case from Casecast for my OnePlus phone and It is more beautiful than I thought It would be, very good quality materials and beautiful design. Also the customer service was good, the communicating vía email was very quick.
26 September 2024
Unprompted review
Reply from Woopcase
Hello Ana,
Thank you for leaving us such an interesting comment. We are delighted that you enjoyed your experience; our staff will certainly be happy to read what you have written.
Our customers' experience and satisfaction are our top priority, and your comment reaffirms the hard work we put in every day. We therefore thank you for your kind words and look forward to seeing you again.
Sophie
Good product but doesnt work with NFC
1 September 2024
Unprompted review
Reply from Woopcase
Hi,
Thank you for your inquiry about the compatibility of our cases with NFC technology.
I regret to inform you that our cases, which feature a metal back as detailed in our General Terms and Conditions of Sale (CGV), do not support NFC technology. The metal material interferes with NFC signals, preventing effective communication.
We appreciate your understanding and are here to assist with any further questions you may have.
Best regards,
Sophie
I'm happy with everything:
I'm happy with everything:
_ material's quality
_ photo's quality
_ shipment's timings
I would suggest woopcase to everybody.
15 September 2024
Unprompted review
Reply from Woopcase
Hello Giorgia,
Thank you for leaving us such an interesting comment. We are delighted that you enjoyed your experience; our staff will certainly be happy to read what you have written.
Our customers' experience and satisfaction are our top priority, and your comment reaffirms the hard work we put in every day. We therefore thank you for your kind words and look forward to seeing you again.
Sophie
Great cover
The cover I bought was really beautiful and it also protected my phone from many falls without damage, so I had a great experience
29 August 2024
Unprompted review
Reply from Woopcase
Hello,
Thank you for leaving us such a wonderful review. We are delighted that you enjoyed your experience; our staff will certainly be happy to read what you have written.
Our guests' experience and satisfaction is our top priority, and your comment reaffirms the hard work we put in every day. We therefore thank you for your kind words and look forward to seeing you again.
Sophie
BEWARE, not compatible with NFC/google pay etc
I absolutely love the design and personalisation of the 3 cases I purchased BUT BEWARE this case does not work with Google pay on Samsung s23fe (and quite possibly other devices) by tapping the back in the conventional way. It sometimes works by tapping the side.
I raised this with customer service thinking there maybe a setting to update and this was the response...
"Regret to inform you that our cases, which feature a metal back as detailed in our General Terms and Conditions of Sale (CGV), do not support NFC technology. The metal material interferes with NFC signals, preventing effective communication."
After getting this I checked the reviews on the site to see if anyone else mentioned it - there are no reviews lower than 4stars I could find and no mention of nfc problems - seems strange!
I really don't think that a feature like this should be "hidden" in general terms and conditions. Continue to purchase but with all the information and your eyes open.
UPDATE!
Company has responded to my email but no mention of making NFC issues clearer but did offer....
"Your review has been published. If you rectify it with a positive review, we can offer you a free case as a commercial gesture."
Explains all the positive reviews!
21 August 2024
Unprompted review
Reply from Woopcase
Hi,
Thank you for your inquiry about the compatibility of our cases with NFC technology.
I regret to inform you that our cases, which feature a metal back as detailed in our General Terms and Conditions of Sale (CGV), do not support NFC technology. The metal material interferes with NFC signals, preventing effective communication.
We appreciate your understanding and are here to assist with any further questions you may have.
Jade @Woopcase
Phone case
I waited 2 month for my case to be delivered but the case is so perfect and have good quality.
31 July 2024
Unprompted review
Reply from Woopcase
Hello Ehab,
Thank you for leaving us such a wonderful comment. We are delighted that you enjoyed your experience; our staff will certainly be happy to read what you have written.
Our guests' experience and satisfaction is our top priority, and your comment reaffirms the hard work we put in every day. We therefore thank you for your kind words and look forward to seeing you again.
Happy Customer Service
Order was good. The Customer Service is always happy.
22 July 2024
Unprompted review
Reply from Woopcase
Hello Jan,
Thank you for leaving us such a wonderful comment. We are delighted that you enjoyed your experience; our staff will certainly be happy to read what you have written.
Our guests' experience and satisfaction are our top priority, and your comment reaffirms the hard work we put in every day. We therefore thank you for your kind words and look forward to seeing you again.
Product never arrived, stay away from that company
Any company doing online business upon sending a product sends you a tracking code IMMEDIATELY. Woopcase just wrote "your parcel is on the way". When I did not get it, surprise, they answered they would "check with the post if they lost the parcel", and if my name was visible on the postbox. This just ridiculous, please stay away from that company. I obviously never got the product. Fortunately enough I paid via paypal and got my money back.
3 June 2024
Unprompted review
Quality Cases
The cases are quality cases. I purchased 3 with custom images. They came from France. 2 of the 3 cases looked great with vibrant colors. The last one was dark to the point the pattern was barely readable. It could have been the image provided or print. The cases fit really well. They do not work with wireless charging on the Z Flip 5 or Pixel 6.
12 July 2024
Unprompted review
Reply from Woopcase
Hello Miguel,
Thank you for leaving us such a wonderful comment. We are delighted that you enjoyed your experience; our staff will certainly be happy to read what you have written.
Our guests' experience and satisfaction are our top priority, and your comment reaffirms the hard work we put in every day. We therefore thank you for your kind words and look forward to seeing you again.
Beautiful but not as hard waring as I would like
The cases are beautiful and there are lots of designs to choose from, however mine broke just outside of the 6 month warranty period. They did offer a goodwill gesture and communication was straightforward with customer service.
12 July 2024
Unprompted review
Reply from Woopcase
Hello Amy,
Thank you for leaving us such a wonderful comment. We are delighted that you enjoyed your experience; our staff will certainly be happy to read what you have written.
Our guests' experience and satisfaction are our top priority, and your comment reaffirms the hard work we put in every day. We therefore thank you for your kind words and look forward to seeing you again.
The email contact is very friendly
The email contact is very friendly, my query was answered quickly and my concerns were taken care of. There is a generous offer from the company, I ordered the wrong case...
20 June 2024
Unprompted review
Reply from Woopcase
Dear Rebecca,
Thank you for leaving such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.
Our customers' experience and satisfaction are our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind words and we look forward to seeing you again.
Never recived anything😡No confirming or…
Never recived anything😡No confirming or status mails Inc spamfolder.
19 June 2024
Unprompted review
Such an amazing printing
Such an amazing printing you can design and customize as you want and this is wow experience definitely I would suggest it; I was also suggested by a friend.
14 June 2024
Unprompted review
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