Woopcase Reviews 

719
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional product quality and wide variety of creative designs available for phone cases, noting that items look fantastic and fit devices perfectly. Many buyers also warmly appreciate the prompt shipping service, smooth ordering process, and attentive support team that assists during purchases. Some reviewers were not happy with delivery times, mentioning that packages took a full month or even longer to finally arrive at their destination. Others noted occasional communication gaps, such as missing order confirmation emails or difficulties tracking shipments effectively after placing a purchase.

What people talk about most

Product

Consumers find product to be positive, highlighting that the quality exceeded expectations and the design... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the designs exceed... See more

Delivery service

Customers report overall satisfaction and positive experiences with the delivery service. Many consumers... See more

Order

Clients share ambiguous opinions on order experiences, highlighting a stark contrast between smooth... See more

Website

Reviewers highlight ambiguous aspects of website, expressing mixed experiences overall. Some consumers praise... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I ordered a phone case and I never received a confirmation email (even though the payment went through). When I checked the website to find out why, it said that my account had been suspended and... See more

Company replied

Rated 5 out of 5 stars

Very good products, il bought 3 case, one for Samsung S23 Ultra, one for iPhone 17 Pro Max and one for OnePlus 9, case suits very well, print il very good quality, i recommend this! Très bons produit... See more

Company replied

Rated 5 out of 5 stars

First of all, I want to say that the case I received is absolutely beautiful--even better than it looks on the website. I would (and will) definitely order another, and will recommend Woopcase to m... See more


Company details

  1. Mobile Phone Accessory Shop

Written by the company

Phone cases with ❤️ From Paris 🇨🇵 to 🌍 Online shop 24/7 www.woopcase.com


Contact info

3.9

Great

TrustScore 4 out of 5

719 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(719)

184 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am very happy with woopcase

I am very happy with woopcase, its professionalism and ambitions are to be admired and also the quality

28 December 2023
Unprompted review
Woopcase logo

Reply from Woopcase

Dear Alexx,

Thank you for leaving such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.

Our customers' experience and satisfaction are our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind words and we look forward to seeing you again.

Rated 5 out of 5 stars

I have a great experience with the…

I have a great experience with the woopcase company. I ordered a phone frame, the selection is large, and the quality is more than I expected. I also have to praise the fast and friendly support, in a short time I got in touch with them and got answers to my questions. Thanks again.

15 December 2023
Unprompted review
Woopcase logo

Reply from Woopcase

Dear Aida,

Thank you for leaving such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.

Our customers' experience and satisfaction are our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind words and we look forward to seeing you again.

Rated 5 out of 5 stars

A great website to buy phone cases!

The company give us the opportunity to have a lot of choice for phone cases. The quality is good as my iPhone was never damaged despite the several falls!
Delivery is pretty quick and commercial service available if needed. I recommend this website.

13 November 2023
Unprompted review
Woopcase logo

Reply from Woopcase

Dear Antoine,

Thank you for leaving such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.

Our customers' experience and satisfaction are our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind words and we look forward to seeing you again.

Rated 5 out of 5 stars

The cover is great

The cover is what I expected it to be - the picture is great and the quality is very good!

12 December 2023
Unprompted review
Woopcase logo

Reply from Woopcase

Dear N.K,

Thank you for leaving such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.

Our customers' experience and satisfaction are our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind words and we look forward to seeing you again.

Rated 5 out of 5 stars

Outstanding Quality and Excellent Value for Money

My experience with Woopcase was thoroughly positive. From start to finish, the ordering process was straightforward and user-friendly. I was particularly impressed with the timely delivery, which met my expectations perfectly.

The quality of the phone cases truly blew me away. They are not only sturdy and durable but also aesthetically pleasing and stylish. It's evident that Woopcase places a high emphasis on customer satisfaction, reflected in the high quality of their products.

Another noteworthy point is the excellent value for money. I felt like I received more than what I paid for, which is quite rare these days.

In conclusion, I would definitely recommend Woopcase. If you're looking for high-quality and affordable phone cases, Woopcase is the go-to place.

12 October 2023
Unprompted review
Woopcase logo

Reply from Woopcase

Dear Tim,

Thank you for leaving such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.

Our customers' experience and satisfaction are our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind words and we look forward to seeing you again.

Rated 5 out of 5 stars

Woopcase is a very generous company

Woopcase is a very generous company. Even after I made a stupid mistake they helped me and led me here so that I could fix it. I love Woopcase and if I ever need something I will be buying it here!

13 December 2023
Unprompted review
Woopcase logo

Reply from Woopcase

Dear Zooin,

Thank you for leaving such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.

Our customers' experience and satisfaction are our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind words and we look forward to seeing you again.

Rated 5 out of 5 stars

Ordered from woopcasr about a month ago…

Ordered from woopcasr about a month ago and unfortunately my order got lost, after advising woopcase of this they sent me another order free of charge which arrived in a couple of days. The cases are great quality and the customer service is second to none. Would definitely recommend this company and due to the standard of the cases and excellent customer service I would be happy to order from them again.

9 December 2023
Unprompted review
Woopcase logo

Reply from Woopcase

Dear Jade,

Thank you for leaving such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.

Our customers' experience and satisfaction are our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind words and we look forward to seeing you again.

Rated 1 out of 5 stars

Bought a phone case

Bought a phone case. Purchased premium plan for expedited shipping. 3 weeks...no case. It's still not here. I would just go to casetify.

22 November 2023
Unprompted review
Woopcase logo

Reply from Woopcase

Hi,

We would like to help you solve the problems you are experiencing.

Please send us an email to hello@woopcase.com using the email address of the purchaser of the order. Our team will definitely assist you.

Jade @Woopcase

Rated 5 out of 5 stars

Beautiful stylish case

The cases are very stylish and they look very good. The Costumer service ist really fast, very helpful and very polite. Thank you so much and happy to be a customer again.

16 November 2023
Unprompted review
Woopcase logo

Reply from Woopcase

Dear Lika,

Thank you for leaving such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.

Our customers' experience and satisfaction are our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind words and we look forward to seeing you again.

Rated 3 out of 5 stars

I'm still waiting for my phonecases

I'm still waiting for my cases that I've ordered more than a month ago now. I have no update, no way to contact them about it... I've tried to leave a review on their website to contact them, the review has never been published... avoid this website !

EDIT 27/11: the phonecases finally arrived 5 days ago.
They are pretty okay. I'm quite happy with them, so I've changed from 1 to 3 stars. It would be great if it was easier to contact the customer service. Such a shame I had to write reviews about the experience to make the customer service do its job. But I have to say that as soon as the customer service noticed my review, the problem was solved in few days.

10 November 2023
Unprompted review
Woopcase logo

Reply from Woopcase

Hello Cécilia,

I can see that you've been in contact with our customer service. They have prepared and shipped another package for you after the address has been verified.

We hope that you love the products and that this address problem won't affect the quality of our service in your eyes.

Thank you so much !

Rated 3 out of 5 stars

Phone Cases (Coordinates/Map)

I ordered twice, and for the first order, everything was fine, good quality, the right personalizations, etc.
Unfortunately, the second time, the delivery was fast and the quality seemed good, but something in the system changed the coordinates on the case, so I received the wrong personalization.
The service didn't respond after the first e-mail. But after a second try, they answered and we are on the way to finding a fitting solution.

28 August 2023
Unprompted review
Woopcase logo

Reply from Woopcase

Dear Jasmin,

Thank you for leaving a review. We are thrilled that our customer service is working toward finding a solution that will make you happy.

Our customers' experience and satisfaction are our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind words and we look forward to seeing you again.

Rated 2 out of 5 stars

Poor quality, bad colours, better options elsewhere

The quality of my case was not good. I can feel rough edges all around the back and the colour is not true to the picture. The whole cover has a faded green tinge to it. Woopcase does NOT ACCEPT RETURNS ON PHONE CASES. Other competitors like Burga offer higher quality cases for about the same cost, my last case came from them and was excellent, I wouldn't buy from woopcase again. If they accepted returns on phone cases I would change my mind but such an anti consumer policy is just the cherry on top of the poor quality.

23 August 2023
Unprompted review
Woopcase logo

Reply from Woopcase

Hello Sean,

We would like to help you further in resolving the issues you have encountered.

Please send us an email at hello@woopcase.com using the buyer's email address from the order. Our team will certainly assist you there.

Rated 5 out of 5 stars

Great site for Football cases

I was looking for phone cases from my country and I found a brilliant looking one on woopcase and to make it better they had custom options. I found the price very affordable as well. When I had a small issue their help team was very very flexible and helped me get through it. Would 100% recommend

10 August 2023
Unprompted review
Woopcase logo

Reply from Woopcase

Bonjour Wafflecomet,

Merci de nous avoir laissé un commentaire aussi merveilleux. Nous sommes ravis que vous ayez aimé votre expérience ; notre personnel sera certainement heureux de lire ce que vous avez écrit.

L'expérience et la satisfaction de nos clients sont notre priorité, et votre commentaire réaffirme le travail acharné que nous accomplissons chaque jour. Nous vous remercions donc de vos aimables paroles et nous avons hâte de vous revoir.

Rated 3 out of 5 stars

It's been almost three weeks

It's been almost three weeks, I haven't received the case.
I did receive an email prompting me to review the case though 🤦‍♂️.

When I inquired about the status of my order, i received no answer.

EDIT: Bumped it to 3 from 1 due to me actually finally receiving them. Being more transparent with shipping times would definetly help you out. It was around 5 weeks delivery

22 August 2023
Unprompted review
Woopcase logo

Reply from Woopcase

Dear René,

Thank you for leaving a review. We are happy everything worked out in the end :)

Our customers' experience and satisfaction are our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind words and we look forward to seeing you again.

Rated 1 out of 5 stars

Never received

So basically, I am beginning to believe I got scammed.
So basically it's been nearly 3 weeks and still no case despite paying extra for a faster service.
I've received an email asking to leave a review about "How I like my new case" which I don't actually own.
Also feels like they are hiding bad reviews on their website as mine is no where to be seen.
When I asked for an update on my case, they only asked if my adress was correct and if my name was visible on the letterbox. Nothing about my actual order.
I hope the case is worth it if it ever arrives.

22 August 2023
Unprompted review
Woopcase logo

Reply from Woopcase

Hello,

I can see you have been in contact with our customer service, and that another package was shipped to you :)

We are sorry the first package was lost by the shipping service, It's completely out of our control, unfortunately !

Have an amazing day !

Rated 5 out of 5 stars

Super fun and unique phone cases

Gorgeous phone cases with so many options! Easy to get overwhelmed… The customization features are so fun to play around with and it’s so easy to get a cool unique phone case! Fast shipping and I even got a screen protector included for free. Love it!

28 June 2023
Unprompted review
Woopcase logo

Reply from Woopcase

Dear Keelin,

Thank you for leaving such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.

Our customers' experience and satisfaction are our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind words and we look forward to seeing you again.

Rated 5 out of 5 stars

Excellent quality cases

Excellent quality cases! Case came just in time for Fathers Day and will definitely shop again!

18 June 2023
Unprompted review
Woopcase logo

Reply from Woopcase

Dear Bobby,

Thank you for leaving such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.

Our customers' experience and satisfaction are our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind words and we look forward to seeing you again.

Rated 3 out of 5 stars

Problem with NFC OnePlus 7t pro

2nd update: woopcase wanted to take down my review from this website, I guess it made them "look bad" in a way?.
Now i must warn others, the NFC problem persist, the support team didn't tried to solve this problem at all, there were other reviews from people that have the same issue with the NFC, so if you want to buy a case from them, make sure that you can pay/use NFC with the screen side of your phone fist, as with the case on the phone it will block the signal from the back side.
Hope it helps!

Update: after posting this review here, the support team contacted me and they send me the correct cases without charge. Really thankful for that, the cases look and feel great.
But with my phone there's a compatibility issue with the NFC, the case has a metal plate so you can hold the phone with magnets in the car, it's on the exact place as the NFC emitter is, and in my phone it only works from the back side, so I have to take out the case if I want to pay with the phone. It can be an inconvenience but I guess it made the phone a bit more secure in a way.

Previous review:
False advertising, in their website I can select phone cases for the oneplus 7t pro smartphone, which I did and bought 2 of them, but they send me cases for the OnePlus 7 pro model.
And the issue is they are not compatible with each other, the 7t pro has a camera sensor which is totally covered with the case of the 7 pro. I already contacted them, waited the 48h, and didnt get an answer.
I do have to say the cases are pretty ok, they look good and the quality is decent, but for me they are a waste of money.

13 June 2023
Woopcase logo

Reply from Woopcase

Hello, we have contacted you via mail :) Please check your spam if you can't find it !

Rated 2 out of 5 stars

NFC not working

the case is ok but i cant pay anymore with my phone, the case might be to thicc or something, is so annoying i dont know if it is just me or someone else have this problem but it is huge is you only use your phone to pay

30 May 2023
Unprompted review
Woopcase logo

Reply from Woopcase

Hello,

Please note that you can pay with the face of your phone also, the NFC works with every face of the phone, so there's no need to remove the phone case to pay :)

Have an amazing day !

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