WoowNow.com Reviews 491

TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

I saw a Christma ornament on the website. It was a Bischon in a Christmas boot. Great picture, very cute. It looked like a 3 dimensional figurine but when I received it it was a cheap piece of plasti... See more

Rated 1 out of 5 stars

As others have wrote, oh wait. I am distracted by having to put one star up to begin writing as it should be negative 5 starts. I have never written a review of anything until this. I ordered two orn... See more

Rated 1 out of 5 stars

I ordered three of the 250th anniversary Christmas ornaments and the painting is terrible nothing like what is pictured. Spent over $40 for all three and they will not refund my money. They want to g... See more

Rated 1 out of 5 stars

Company should be sued, product (guitar ornament) was not in anyway the product that was delivered! Customer service was crap with no help (offered 1/2 price return with buyer paying return). I just h... See more

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1.1

Bad

TrustScore 1 out of 5

491 reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

missing order

i have used woownow before and order was received with in a couple of days but i have not received my order which was placed on the 7th dec and its now the 13th

13 December 2014
Unprompted review
WoowNow.com logo

Reply from WoowNow.com

Hi Fiona, we are very sorry about this. The delivery company we worked with which is City Link has gone into administration and lost all the parcels. We have recovered most of the parcels so if you have not still received your items please contact us at support@woownow.com and one of our agents will help you as quickly as possible.

Rated 1 out of 5 stars

item not delivered

No stars as i a still waiting for the item to arrive or even an order number so i can track the order

9 December 2014
Unprompted review
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Reply from WoowNow.com

Hi Melissa, we are very sorry about this. We had an unfortunate time during christmas and new years, as you can imagine it was a busy period and since the delivery company we worked with which is City Link has gone into administration, we just were very unlucky. If you look at our previous reviews you can see that our response and delivery times are our best services. If you still have any questions or queries please send and email to support@woownow.com and one of our agents will help you as quickly as possible.

Rated 1 out of 5 stars

Still waiting for my top

I have waited weeks for a top that I ordered. I have emailed and it still isn't here.

8 December 2014
Unprompted review
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Reply from WoowNow.com

Hi Mrs Gearing, we are very sorry about this. We had an unfortunate time during christmas and new years, as you can imagine it was a busy period and since the delivery company we worked with which is City Link has gone into administration, we just were very unlucky. If you look at our previous reviews you can see that our response and delivery times are our best services. If you still have any questions or queries please send and email to support@woownow.com and one of our agents will help you as quickly as possible.

Rated 1 out of 5 stars

I have not received my order yet!

I have now been waiting over 2 weeks for my order so can not comment on my coat as yet

8 December 2014
Unprompted review
WoowNow.com logo

Reply from WoowNow.com

Hi Amanda, we are very sorry about this. We had an unfortunate time during christmas and new years, as you can imagine it was a busy period and since the delivery company we worked with which is City Link has gone into administration, we just were very unlucky. If you look at our previous reviews you can see that our response and delivery times are our best services. If you still have any questions or queries please send and email to support@woownow.com and one of our agents will help you as quickly as possible.

Rated 4 out of 5 stars

unsure

Easy to order and pay however it would be a 5star if once youve ordered it would tell you exactly when its been picked and dispatched and expected arrival as most other clothing sites do

7 December 2014
Unprompted review
Rated 1 out of 5 stars

wouldnt recommend this seller

I purchased 2 pairs of leggings, the money was taken out of my bank but i never recieved the goods.

6 December 2014
Unprompted review
WoowNow.com logo

Reply from WoowNow.com

Hi Miranda, we are very sorry about this. We had an unfortunate time during christmas and new years, as you can imagine it was a busy period and since the delivery company we worked with which is City Link has gone into administration, we just were very unlucky. If you look at our previous reviews you can see that our response and delivery times are our best services. If you still have any questions or queries please send and email to support@woownow.com and one of our agents will help you as quickly as possible.

Rated 1 out of 5 stars

Poor customer service

I had emailed them four times but no reply and I am very disgusted with the lack of responce.
I had purchest a selfie stick in blue but other colors are available now so I emailed them to exchange the color to pink but still no bloody responce and its been a week ughh!

4 December 2014
Unprompted review
Rated 1 out of 5 stars

bad response times slow delivery

slow delivery its been over a week i emailed and had no response and still no clothes

4 December 2014
Unprompted review
WoowNow.com logo

Reply from WoowNow.com

Hi Katie, we are very sorry about this. We had an unfortunate time during christmas and new years, as you can imagine it was a busy period and since the delivery company we worked with which is City Link has gone into administration, we just were very unlucky. If you look at our previous reviews you can see that our response and delivery times are our best services. If you still have any questions or queries please send and email to support@woownow.com and one of our agents will help you as quickly as possible.

Rated 1 out of 5 stars

I didn't recieve my parcel

Hi my name is Daniel and I ordered a jacket from this site last Monday but still not received?? Am wondering where is my parcel

1 December 2014
Unprompted review
WoowNow.com logo

Reply from WoowNow.com

Hi Daniela, we are very sorry about this. We had an unfortunate time during christmas and new years, as you can imagine it was a busy period and since the delivery company we worked with which is City Link has gone into administration, we just were very unlucky. If you look at our previous reviews you can see that our response and delivery times are our best services. If you still have any questions or queries please send and email to support@woownow.com and one of our agents will help you as quickly as possible.

Rated 1 out of 5 stars

woownow

my purchases still haven't arrived, i ordered them on sunday the 21st of November , not had any confirmation of due delivery date and yet money has been taken out of my account, i ccept it is a busy time of the year, but an email would have been acceptable.

1 December 2014
Unprompted review
WoowNow.com logo

Reply from WoowNow.com

Hi Annette, we are very sorry about this. We had an unfortunate time during christmas and new years, as you can imagine it was a busy period and since the delivery company we worked with which is City Link has gone into administration, we just were very unlucky. If you look at our previous reviews you can see that our response and delivery times are our best services. If you still have any questions or queries please send and email to support@woownow.com and one of our agents will help you as quickly as possible.

Rated 2 out of 5 stars

Havne't received my order yet

I still havnt received my first order yet it was booked over two weeks ago, i have also booked another selfie today so i am now waiting for two if you could look into this for me please.

29 November 2014
Unprompted review
Rated 2 out of 5 stars

need help about my return item

I have email woownow about my return item, and no responds, I'm very disappointed in the way I'm being treated as a new customer. The dress I purchase was tore when I received it on the 17th of November, I post it back the same day. I hope that my opinion matters.
Regards

20 November 2014
Unprompted review
WoowNow.com logo

Reply from WoowNow.com

Hi Cecilia, we are very sorry about this. We had an unfortunate time during christmas and new years, as you can imagine it was a busy period and since the delivery company we worked with which is City Link has gone into administration, we just were very unlucky. If you look at our previous reviews you can see that our response and delivery times are our best services. If you still have any questions or queries please send and email to support@woownow.com and one of our agents will help you as quickly as possible.

Rated 2 out of 5 stars

Poor quality

I buy a lot from Everything 5 Pounds and it has always been top quality so I expected the same from Woownow. Unfortunately that was not the case. I bought 2 skirts and a coat and they were all super thin with very dodgy stitching. Disappointed. One of the skirts has already ripped.

20 November 2014
Unprompted review
WoowNow.com logo

Reply from WoowNow.com

Hi Kitty,

You can always send us an email at support@woownow.com if you are not happy with any of our services.

Rated 5 out of 5 stars

Brilliant service!

Found this site really good, my order arrived promptly and I was pleased with the quality of the clothes. I must admit I was worried that the materiel of my items was going to be flimsy but it is fine. I would recommend this site and I will be using it again.

18 November 2014
Unprompted review
Rated 2 out of 5 stars

Non delivery

Ordered some shoes. Five weeks ago still not arrived
Was my first order. Won't be risking ordering off them again.
Bit have lost my original email. So can't complain direct :(

23 September 2014
Unprompted review
WoowNow.com logo

Reply from WoowNow.com

Hi Lisa,

Please send us an email to support@woownow.com if you were not happy with the service and we will gladly help you out.

Rated 5 out of 5 stars

Quality clothes from a reliable company.

I didn't expect the quality and fit to be as good for £5. I was so impressed. You'd never know the clothes weren't bought in Topshop or Zara. I got several outfits for the price of what would usually be one item on the highstreet.

15 September 2014
Unprompted review

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