World First Travel Insurance was the only company that I could buy a policy with online. All the other companies I tried required me to telephone them once I reached a certain point with my online app... See more

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Company details
- #11 of 67 best companies in Travel Insurance Company
- #56 of 229 best companies in Insurance agency
- #18 of 137 best companies in Insurance company
About World First Travel Insurance
Written by the company
What can you expect from World First?
Written by the company

- New cover for COVID-19
- All policies automatically include our COVID-19 cover. See our website for more details.
- Choose your level of cover
- With multiple levels of cover to choose from, you only ever pay for what you need.
- Cover for medical conditions
- Sophisticated medical screening means we can cover thousands of conditions, for less than you may find elsewhere.
- Your cover, your way
- Create a policy that's perfect for your plans with flexible extras like cover for gadgets, cruises and even winter sports.
- Go explore!
- We cover all sorts of holidays - whether it's a weekend break or the adventure of a lifetime.
- Getting active?
- All policies include cover for more than 150 sports and activities - such as tennis, bungee jumping and surfing.
- UK customer service team
- Our friendly customer service team is based right here in the UK.
Count on it...
Here’s what we can promise you.

- 14-day money back guarantee
- No credit or debit card fees
- 24/7 access to English-speaking emergency medical assistance helpline
- Members of the Association of Travel Insurance Intermediaries (ATII) and the British Insurance Brokers Association (BIBA)
Contact info
Rothwell & Towler Ltd, Tourism House, Woodwater Park, Pynes Hill, EX2 5WS, Exeter, United Kingdom
- 0345 90 80 161
- info@world-first.co.uk
- www.world-first.co.uk
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Top class customer service
Used this company on two occasions. Each time customer service top class. Policy coverage including pre-existing medical condition (required in my case) is very good.
Great service from an extremely…
Great service from an extremely knowledgeable member of staff
Always helpful and reassuring
Always helpful and reassuring. I have several medical conditions and the price for cover is always so reasonable. They put all the other companies out there to shame.
Always the best travel insurance
I have used world first for years. The best around especially when you have or had high risk illnesses
May use AI-assist with repliesRead more
It was adequate
It was adequate. Getting to pay took ages because it kept telling me I had to do something I had already done. Very confusing.

Reply from World First Travel Insurance
Always easy to talk to,and their prices…
Always easy to talk to,and their prices very reasonable.
Used World first travel insurance many…
Used World first travel insurance many times before as the prices are very reasonable. My only wish is that they increase the age for annual travel insurance from 74 yrs to 80yrs or more, otherwise cannot fault them !!
Great price and advisor
Good website for medical declaration
Good website for medical declaration, always easy to sort problems via phone when needed
Top notch insurer when it comes to preexisting conditions👌🏻👌🏻👌🏻👌🏻👌🏻
Had a slight issue on the website so ended up calling but was put at ease straightaway by the young lady I spoke to. She went through the whole process, explaining everything in simple terms and was able to renew my policy without any undue fuss.The questions asked were pertinent to my condition and there was no unnecessary jargon.Can't recommend World First highly enough when it comes to insurance for pre-existing conditions👌🏻👌🏻👌🏻👌🏻
Friendly and approachable customer service
Friendly and approachable customer service, providing clear and helpful answers to all relevant questions.
I can create a few more alternative versions if you want.
Calling customer services was a bit frustrating
I have used World First for many years. They are always competitive on price and ask all the right questions to give me peace of mind that complex medical conditions are covered and understood. However, the last time I spoke to them I simply could not hear the agent due to loud background chatter. It was incredibly frustrating as I was being asked long and complex 'legal' questions which I was unable to respond to. I had to resort to obtaining a quotation online. When I did so the website failed to provide a payment facility. I then had to ring again to pass on my payment details. Following successful payment I didn't receive my documentation and had to call yet again. All very frustrating and unnecessary.

Reply from World First Travel Insurance
Good customer service and very helpful
Very happy with this company
I am so impressed with the service. I have been able to get my husband an affordable policy. We are now able to go on holiday. The process was made easier than other companies.
Helpful
Helpful, straightforward when asking the relevant questions Friendly customer service
Good if you have a medical condition
Easy to get a quote especially when you have medical conditions. Reasonable price and friendly customer service.
Very experienced people
Really helpful people on the phone and when buying the product. They were very clear about the costs and different levels of pay etc. Having an underlying g condition that limits one’s insurance options is a nightmare, but I was made to feel that my holiday ambitions were still doable. All the people I spoke to were knowledgeable about the field.
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