Worldline Global Reviews 

Hafiz Khan, terrible experience with this rep.. Weeks of application process, faulse promisses , disappear and drop a joke at me when reappear.
The most unprofessional service I had. It's good I quitted before even using them, saved myself more time and money.

Stole my money, paid a minor bill and they still haven’t paid into my Optus account

Crapiest paying system ever.we have two…
Crapiest paying system ever.we have two shops and one of it already going to klarna but with one still on bambora.Paying system working just pay by card(also not always),not working delbetaling and factura already for half year,we lost it about 1m nok,but bambora just talking crap and still cant fix problem.Tryimg explayn where is a problem,but whey are just saying stupid reasons wich dont have anything to do with a problem.Feels whey dont care about customer and customer losted money becouse of bambora system feil.Also we whant cancel contract for one of our shop, and its already one 4weeks nobody answering in mails about canceling.when trying to call,geting answer need cancel by mail.Omg,how you can cancel by mail if nobody answering on it.If you have internet shop,dont use Bambora you just lost lots of time,customer and money, its a most crap system and service ever.

We used Bambora for our store and I have been trying to cancel the agreement after I have sent back the equipment several times and they continue to charge us. After I talked to one of their customer service people on email they rejected to credit us and said it would be cancelled for the new period but they ended up charging us again. I had to make my bank block them.

The service was below average but then again you get what you pay for! Customer service is absolutely terrible. When we did have an issue, the tech support didn't help. I ended having to figure it out myself. Beware of when you cancel your service. Their policy is even worse. Supposedly, instead of sending a box/shipping label, they send you an email. Then they do not follow up. If they do not get their equipment, they automatically send to collections and charge you for well above market value for the box. Fast forward about six months to when I receive a call from collections. After speaking with collections to resolve this issue, nothing can be done. Worldline won't accept the equipment back and the collections just tell you it wants money. Worldline claims to have sent instructions on returning the equipment, which I NEVER got....even after I called and asked for them a second time. The collection agency had no problem calling me. Maybe Worldline should have tried calling as well when their equipment wasn't returned?!? All of this during a major world pandemic! Overall, just a very bad experience from start to finish. Spend the extra couple bucks and go with a company that has their crap together and will treat their paying customer's better! Oh and better services!

Very bad service and they sold me a card terminal saying my old one cannot be used anymore and I was stuck in their new contract for another year.

very bad service and expensive, I was told my card terminal was outdated and had to order a new one. When I deleted their subscription I had to pay the full years money for a product I did not even order.

Nontransparent
Repeatedly broken terminals
Termination of terminals without notice
Difficulty with ending up contract
After termination, they keep sending invoices.(so far we received 4)

It is a total disappointment and suggest no-one to buy their service.

Started of amazing. Processed about 4 months of payments with them perfectly fine. Then out of no where they cancelled all my Merchant IDs and cut me off. No explanation, no warning. My business is still recovering from the losses dealt by this interruption until today. Extremely poorly handled and nontransparent. If you must do business with them I'd advise you have a backup plan.

I have expressed my appreciation to Bambora for their kindly staff dedicated to understanding the customer's concerns and trying to respond to their queries.
Payment terminals and cheap secure service are paramount to any online business.
This is very important during the Covid-19 pandemic crisis, as all forces of enterprise need every encouragemet possible. There are at least two distinct sections of Bambora I have had contact with, the first being customer service, and the second is the technical support equally important as I hope to get advice on website security.
I wish them well (and all devoted to online security) thanking them for their kindness and enouragement in these dire times. God bless!

cant even pay. stand 10 min for nothing.

It was a good experience with bambora

To add a new project takes ages - over 3 months. Terrible communication! Stay away from them!

I just came off the phone with one of the reps in beautiful Denmark and he gave me very good service. Fast and accurate and friendly.

i can say for sure bambora is one of the best for price and service
i have work with other company but you wouldn't believe how much you can save with bambora dankort machin and personal are so friendly and service is quick special camila

How is it possible for a payment service to function so miserable?
Try maybe 100 times harder, poor innovators.

Phone support is horrible: you wait 30 min, then they tell you that you needed a code of 4 digits to make a certain request and hang up. you then have to call another line to get that code. Really hate them forever now.

I've now just passed the 6 month(!) mark for a simple change in our client info with Bambora (which was an update of our VAT/CVR number). Why it has taken this long I don't know. I've been in contact with numerous employees, none of which have managed to settle the case in question. I have an email thread about 2 meters long of both the same questions repeated, new things asked at random, no-one on the Bambora end knowing what they were doing. I've spent many many hours jumping around trying to figure out how to make this simple thing happen - but for some unknown reason it's been impossible to do on the Bambora part. Bambora prides itself on the website of having great client service and that customer satisfaction is the cornerstone of their business - but I cannot in any way recommend Bambora to someone who gets fed up quickly with sloppy work and half-written emails.

As a ecomonic impact I've now twice had turnover held back for days because Bambora was not able to put it into my new account - even though they had already done so successfully previously, but then somehow forgot how to again. It's completely Kafka'n, and a true test of patience.

This case is STILL not solved, but I'm writing this review now instead of after the case so that if another 6 month pass before my issue is resolved, then at least people are warned.

>>>> Update: 21/12-18 (6 months and 15 days into a CVR number change): I've now been told that the same department that has previously not managed to settle this is currently having another look at it, and that they will get back to me at some point. Not very reassuring. I will post further updates as this progresses.

>>>> Update: 27/12-18 (6 months and 21 days into a CVR number change): I've now received another question, which Bambora could have asked 6 months ago. I don't know if there are more questions coming, so I decided to call customer service so they could confirm this was the final question, or if they could pool the questions together rather than ask 1 at a time which is what they've done so far. No luck after about an hour on the phone on hold.

>>>> Update: 03/01-19 (6 months and 26 days into a CVR number change): I've now, prior to getting any kind of reminder or letter of a claim, gotten an email from a 3rd party collector, which on behalf of ePay/Bambora has a claim that they want me to pay. I have zero unpaid invoices and I have no quarrel with Bambora as such, other than the change of the CVR/VAT number with is coming up on its 7th month for fumbling around on their part. This is absolutely absurd.

>>>> Update: 04/01-19 (6 months and 27 days into a CVR number change): The Bambora legal team did not accept that we do not ship to, but still have products visible in certain countries on the webshop, and they demand a cumbersome and costly webshop back-end solution which geo-segments all incoming purchases on the webshop and then filters them for which product people buy. We do that my hand currently - we're a small shop. So, I've simply just taken those products of the webshop. I guess a cut into our shops product-offerings is a cheap price to pay to be on this never-ending journey.

>>>> Update: 10/01-19 (7 months and 3 days into a CVR number change): This may be my final entry into this journal. The path I have trodden has be a treacherous one with many pitfalls and unforseen obstacles that no man can prepare for. More than once have I doubted that I would complete this journey, not knowing whether it was unfunny candid camera or if it was Kafka himself writing the email replies. Staying strong in the face of idiotic corporate companies with employees that don't care or don't have the skills to solve even the simplest of tasks is not easy, but stay strong out there, whomever you are that decides to engage with this company. Good luck, and godspeed.

P.S. I need them to change a phonenumber now...so I might be back.

>>>> Update: 16/01-19 (7 months and 10 days into a CVR number change): Hello Ida - yes, thanks for changing the phone number. That took 7 months and 2 days less than it took to change the CVR number. And thank you for the apology, it warms my heart to get a reply like that just when I thought our relationship was in ruins. I know what an effort it must take to write that, and I completely agree that you writing that reply to me balances out the countless hours I have spent on the phone and replying to mails with half of your staff. Oh wait, no it doesn't. It doesn't count for anything. I stand by my review - 1 star, as zero stars is not an option. I will be awaiting your reply.

>>>> Update: 16/01-19 (7 months and 10 days into a CVR number change): Dear Ida. Feel free to write an email. I'm not feeling the luv between us enough to skip straight to a phone conversation.

The worst company ever! Hustlers! They try to hustle you when you wanna leave, they have no respect to costumers!