Wren Kitchens - Aberdeen Reviews 34

I can assure you that the sales lady said to sign it and she would amend it. She was going on holiday but this would be done. I have a witness. I would not want anyone else to go through the same experience as we trusted your company. You did nothing to help us. Your sales lady knows this. I definitely think your customer service is not understanding or helpful and did not offer us any discount not one penny back.

Had a new kitchen fitted
Spent nearly 17500 pounds the showroom staff excellent and helpful
Once paid for things got worse
Kitchen fitted looks lovely but loads of issues
Doors damaged / chipped scored don’t close properly dent in worktop
Been trying to have the remedial work done to sort out the problems for a month now
Absolutely terrible customer service and follow up if I had known would be this poor I most definitely would have gone elsewhere
Will never use again

Robyn and Neil arrived in excellent time and were great - really friendly and polite. They took care to protect the property and stacked the parcels neatly in the spare room and checked whether we needed to access the room at all. Great job

Me and my partner both had kitchens done in the past with wren and had no problems so we decided to go back. When our kitchen got delivered splash back rim was the wrong size and type so the joiners had started and could not finish the splash back wall, the sink was Warped wrong size and they still fitted it but they did order a new sink for us, there was a corner bit of the cupboard door missing. so thats 2 days into the Installation and joiners could not finish the job cause they were away to Inverness. In my opinion if your there to do a job you finish it! So it took 6 weeks for wren to find other joiner to fix these problems, the joiners also ripped our skirting boards which we did not agree to, the electrician moved the plug socket where the extractor fan was and the 3rd joiner could not fit it back on the wall as it was to high so we had to buy a new fan and get someone to fit it, We also got missing splash back on the window which was in our plan but nothing done. we phoned customer service multiple times regarding a update and they were no help at all kept saying we will find someone and be in touch, but we never got any update! So we had to phone multiple times to find out what was happening. We also went to the shop and they couldn’t do anything saying phone customer services, but the manager did show us how much joiners they were in the Aberdeen area which was 15! For a company of wren size is really bad. When we did get a 2nd joiner he was told he was only here to fix the cupboard nothing about the sink the splash back or the fan. So that 2 weeks after the 1st joiner had been. Then it took another 4 weeks for wren to find a 3rd joiner which he came from Perth to finish the sink and splash black. Then the compensation team got in touch saying they were only give us £300 which was pathetic I got a bit more but no where near enough for the aggravation/stress that wren put us though! So a 3 day job turned into a nightmare mouth. In all honesty was a really bad experience from start to finish, look I know it can be a busy time but still doesn’t excuse the professionalism and the manner, really disappointed with the customer service department they never send us a updated of are situation, Every time I see wren advise on tv I’m actually disgusted by them now. So I won’t be recommending Wren to anybody. Stay away!

Samuel was very helpful and supportive throughout my query and has successfully resolved the issues I had with a Wren purchase.

Sales staff, design team in the showroom and delivery service was great however the person who they sent out to measure our kitchen has measured it wrong and swapped wall measurements around. Customer support team are a nightmare to get hold of and are rude on the phone when you finally do get through to them and make you feel as though you are to blame despite it being them who measured the kitchen. They don’t seem to want to take any responsibility for their mistake and are taking over 5 days to rectify it. I’ve now been out my house for over a week, the joiner we have has had to rejig things to rectify their mistakes. This would be understandable if we had measured ourself and designed ourself however we have not. For the price you pay you think the experience and customer service would be better.

Hi Kieran,
I just wanted to take a moment to share some feedback following our recent kitchen purchase with Wren.
Overall, we have been really pleased with the experience and with the final result. The quality of the kitchen is excellent, and we are delighted with how everything has come together.
I also wanted to specifically acknowledge your support throughout the process. You were approachable, professional, and very helpful from the outset. Your guidance during the design and planning stages made a real difference, and you took the time to ensure everything met our needs and preferences.
Communication was clear throughout, and any queries we had were handled promptly and reassuringly, which helped the whole process run more smoothly.
Thank you again for your support we’re very happy with our new kitchen and wouldn’t hesitate to recommend Wren to others.

Kieran is a top class professional. Really helpful and knowledgeable, while being very pleasant to talk to. Would recommend speaking to him anytime you need assistance.

We recently purchased our new kitchen from the Aberdeen store and was more than impressed with Kieran. His service was outstanding and made the whole process so smooth and enjoyable.
He really took the time to listen and understand what exactly we were looking for to provide us with the perfect kitchen. He offed thoughtful suggestions without being too pushy. His knowledge and attention to detail was just what we needed, and he always made sure we felt confident with every decision. Nothing ever felt rushed, and he was always happy to answer questions or make adjustments until everything was just right.
He was so approachable and responsive. Keeping me updated at every stage and made sure everything ran smoothly.
The final design looks amazing, we’re so pleased with our it turned out.
Many thanks too Kieran

Went into Wren as my friend was purchasing a new kitchen - the professionalism shown by Kieran was second to none. It never felt rushed at any point, and being a tertiary part of the process as it wasn’t me making the purchase - it made me really reconsider getting a new one myself, for which I’ll absolutely be in touch with Kieran to do.

A true asset!

This is the second kitchen we have from Wren (different house) and as always service has been excellent . The installers had a slight problem and this was rectified immediately

Rob and John are excellent at there job . Great phone call before , arrived on time respected the property . Put protective covering down in hallway . Customer service excellent . Brilliant workers credit to your company

Boyd L visited our home to measure up the kitchen and bedroom. Boyd L was polite, professional and on time for our appointment. He contacted us the morning of our appointment to confirm the time and keep us updated on his arrival. Would highly recommend Boyd L for his professionalism, good communication and punctuality.

Excellent people
Very warm and cordial

Kept informed on actual delivery time.
The drivers Mateusz & Damian called ahead of the drop to advise exactly when to expect them.
All unloaded effortlessly with care & professional expertise.

Delivery received today and was excellent from Mateusz and Damian

My experience from Wren has been beyond my expectations from showroom to my home from kitchen designer to delivery they have kept me updated from the first day i sat down with my designer until today . The transport team Mateusz&Damian were very professional and called me prior to delivery time they took extra care when they delivered my kitchen and followed my instructions of where to be placed in my house they were very polite there are no damages to be found everything looks great and intact I cannot thank everyone enough i would recommend Wren to my friends. I only walked into Wren showroom to have a look i never expected to be buying a kitchen but I am very greatful and happy that I did

Quick, reliable delivery. Despite the terrible weather, the team handled everything with a smile and complete professionalism. The whole process was easy and stress‑free.

Delivery was on time, efficient and Damian and Mateusz were friendly. Very happy with overall experience, do delays or issues encountered.