Wren Kitchens - King's Lynn Reviews 12

We are now over six weeks into our Wren kitchen installation and still unable to complete it.

The process began with significant measurement errors (approximately 30cm on one wall and 5cm on another), which caused major layout disruption. It took repeated contact over several weeks before corrective action was taken.

Multiple units and worktops have since been replaced. However, the most recent replacement worktop is not flat and cannot form a level joint. It was never sealed or permanently installed — the issue was identified immediately when aligning the joint — yet we have been told there is “no issue” based on photos.

We have paid installers multiple times due to repeated product problems and delays. Each time we move forward, another defect appears.

At this stage, we are still without a completed kitchen and continue to incur costs.

We simply want the kitchen we paid for to be supplied in a condition that allows it to be properly fitted.

Order number: 47083972

Delivery personnel were excellent, friendly and helpful. Went above and beyond to deliver our kitchen. Taking care of their surroundings, were very timely polite.

I've just had my wardrobes delivered by Rob and Shaun, they were extremely professional and very polite and courteous. I was very impressed with them.

What went right be more to the point, there is too much to say about what went wrong. Suffice it to say, they are not kitchen fitters, they are kitchen suppliers who contract out the fitting of the kitchen to others, who in my opinion leave a lot to be desired. If they were the only kitchen suppliers in the universe I would never recommend them.

We had fitted wardrobes installed in our bedroom and dressing room by Wren. Before the installation, the old carpet had already been removed, as advised by professionals, so that new carpet could be laid correctly once the renovation was finished.

Despite this, Wren’s fitter used the wrong feet and installed the wardrobes at the incorrect height. Following completion of the building work and once the new carpet was fitted, the wardrobe doors can no longer open.

We now have two rooms full of wardrobes that are not fit for purpose. There is no way to correct the height without fully removing and reinstalling them, which comes at a significant cost.

We have sought advice from three independent carpenters, who all confirmed that:

1, The wardrobes were installed incorrectly

2, The wrong feet were used

3, This issue is entirely due to improper installation

Wren are only offering replacement feet, but are refusing to cover the cost of rectifying the installation, despite their fitter being responsible.

For the amount paid, this is completely unacceptable. The wardrobes cannot be used as intended, and Wren should fully cover the costs to correct their mistake — including removal, reinstatement, and associated labour — not just supply the correct feet.

Extremely disappointed with the service and lack of accountability.

Bought Kitchens from King's Lynn store. Sales staff promised and confirmed that it will finish in Two weeks and today is Two and half months and my kitchen is still pending. The installers appointed is the worst and unprofessional man. Never come on time or whenever he free will come for work. I did Complaint about him to company but nothing actions taken.
This is the worst ever experience with Wren.
Please don't trust at all on Sales department. They are biggest liar and just want to sell you kitchen and once it sold nobody will be bothered to help you and never call you back either. Store manager also involved not to answering and call back. They also designed wrong kitchen where I can't open my door because it blocked by other side of door.
Don't trust this company at all. I have told lot of peoples about my bad experience with this company
I will never recommen to anyone this company
They only deserve ZERO star not even one star.

Customer order
Our customer order number is 46688643
We visited the Kings Lyn branch in May and said we wanted the kitchen done in August and we were told this would be okay.
The design service was very good apart from the fact we wanted a Corian work top.
We were informed that there are no samples at the branch and were steered into ordering a Quartz one instead.
At NO point were we told we would have to wait for our kitchen to be fitted before a template of the worktop could be done and then we would have a further wait whilst it was being made.
We had NO sink for 3 weeks, this is a dreadful situation to be in as our only other sink was in our bathroom.
Absolutely no way would we have ordered a Quartz one if we had known this.
We had told the sales person what our budget was and the total package came in a few pounds under.
We knew we had to pay for the plumbing and electrics separately and were told it wouldn't cost too much.
Well it was £630 for the plumbing and £1773 for the electrics. We were astounded at the electrical cost but decided to go ahead with all the work as Wren recommended these people to us.
Whilst we cannot fault the workmanship especially by the fitters (who normally work from the Norwich branch, Andrew and Steven)
Sadly the kitchen couldn't be done until September.
We signed the contract and paid a £7000 deposit, a couple of days after this we received an email saying they had two items that hadn't gone from the basket to the checkout and unless we paid a further £262 they would not be able to order the kitchen. This felt like blackmail.
We were disappointed we were now going to have to pay even more money to Wren taking us way over our budget.
This was extremely unprofessional. Maybe a good will gesture might have been to ask us to pay half and Wren to cover the other half but no such offer was made.
The choice was either, pay over the phone or come back to the showroom and re do the finance. As it is a 42 mile round trip we did not want to do this and had to make the extra payment over the phone otherwise we wouldn't be able to have our kitchen.
I have kept the email for you to take a look at.
On the day of the kitchen being delivered, the elder of the two drivers was clearly in a bad mood.
After being told we would get all of the kitchen in the garage when it came it clearly wouldn't fit in.
It had to be put in our lounge and two of our bedrooms plus the garage.
The young chap bringing everything in wanted to walk on our new carpet laid in one of the bedrooms with his boots on.
My husband and I ended up carrying several of the kitchen pieces in the room on our own. We are both in our 60's and found some of the items very heavy especially as neither of us are in the best of health. Even more annoying was the fact they didn't use all of the garage space leaving us with packages in our garage, lounge and 2 bedrooms.
The removal of the old kitchen was very quick and was neatly put outside our kitchen window on a concreted area at the front of our home.
The company came on the date given and removed everything but refused to take the fridge freezer. we do like like being made to look like liars. Of course we were right but the fridge freezer sat outside our kitchen window for nearly three weeks before it was collected.
The kitchen fitting itself and the extra works were all done very professionally and we couldn't fault the work, however we realised there was a mistake with the length of the breakfast bar. It needed to be a few inches longer as when you sit at one end the wall cupboard is in the way. It was also recommended that we have a supporting leg in the middle of the breakfast bar which would have made it impossible for the two of us to sit at. We were assured by the sales advisor that the supports for the breakfast bar would be hidden in the void at the back of the breakfast bar.
We went back to the showroom after getting no where with customer services and told them of the problems. They said someone would be in contact from head office but surprise surprise no one contacted us.
The template chap measured the up stand incorrectly and we had to wait nearly 2 weeks for the new piece to be made and delivered.
The chaps who installed the worktop were superb and could not be faulted. However the same could not be said for the chap who came to put in the new up stand. First he sealed the top of the Quartz with white sealant. The rest had been done using a clear one which stood out so much. He said he only had white and couldn't do anything about it. I was at home on my own as we did not know when they were coming due to Wren not being capable enough of changing our telephone number. I asked him to seal the rest of the up stands to make them look the same. He asked me to sign the work off but I wasn't going to until he had finished. He said to me "Is there a problem " in a very aggressive manner that made me feel very uncomfortable. Dreadful service.

After sales is very poor when you have a problem not happy at all with them

I recieved a cheque through the post the other day from Wren kitchens . It was in regards to being recommended to Wren kitchens from a friend of mine, who had the best fitters ever and did a kitcken twice the size of min in a week! But they did not address the cheque with my offical name Mrs L Elford which l could submit to a bank, no they put "lori elford" so l returned the cheque explaining why l had returned it well ,that was 4 weeks ago! So going by the time it has taken Adam to get back to me , l doubt l will see that cheque any time soon! It's now the 25th of June and still no response from Adam!
STAY AWAY FROM WRENS OF KINGS LYNN!!! I AM STILL WAITING FOR MY SPLASHBACK TO BE FITTED!!!!

**Review Complaint Against Wren Kitchens – Unacceptable Customer Service and Installation Failure**

As a Care Team Manager, I am writing this review on behalf of our client, a vulnerable adult with severe learning difficulties who requires 24-hour support. Last year, our client purchased a kitchen through Wren Kitchens at a considerable cost—over **£15,000**. Given the investment, we expected both quality and reliable aftercare service. However, what has transpired in recent weeks has been nothing short of unacceptable.

Despite this kitchen being **less than a year old**, the oven has completely failed, rendering it unusable. Recognizing the urgency of the situation, we contacted Wren Kitchens on **May 16th**, expecting swift assistance. Instead, we were referred to their contracted repair company, which then took **10 days** to send an engineer to assess the issue.

Upon arrival, the engineer discovered a significant installation error: rather than being properly secured, the **installation team from Wren Kitchens had glued the oven in place**, making it impossible for the engineer to carry out the required repairs. This fundamental mistake on Wren's part means that **our client has been left without a working oven, with no immediate solution in sight**.

Following the engineer's visit, we were advised to contact Wren again to arrange for one of their kitchen fitters to rectify this error. However, despite multiple follow-ups, **Wren Kitchens has still failed to provide a confirmed date for this corrective work**. Furthermore, even once the glued oven issue is resolved, we would then have to endure an additional delay while waiting for the repair engineers to return and fix the oven itself.

In every phone call to Wren’s customer service department, I have repeatedly emphasized that this case involves a vulnerable adult and should be treated as a priority. **On three consecutive days, I was assured that an engineer would be assigned to the case and that I would hear back the same day**—yet each time, this promise turned out to be false. We are now weeks into this process, with no resolution, no confirmed visit, and no functioning oven.

The handling of this situation by Wren Kitchens is entirely unacceptable. The company has failed not only in its installation but also in its commitment to customer care. **Leaving a vulnerable client without access to an essential kitchen appliance for such an extended period, especially due to their own negligence, is disgraceful**.

As I write this today, we **still** do not have a working oven, and the issue remains unresolved. I urge Wren Kitchens to take responsibility, honor their promises, and expedite this repair immediately.

10.06.2025
*""Just an update as of the 10th of June we have still not heard anything back from wren as to when an engineer will come and deal with the glued in oven

11.06.25
As of today still no contact still no working oven and still no sign of wren making right and rectifying the damage done, even though we were told that we would be classified as a priority due to our client being severely disabled

25th/06/ 2025- this issue has still not been resolved now making a total day of 41 days and counting although the broken cabinet was replaced that wren had damaged while removing the other one, upon a engineer coming today with the oven part to fix the damage oven, the incorrect part was sent leaving our vulnerable tenant still without proper cooking facilities , wren have yet to offer any kind of compensation or good will towards this vulnerable disabled gentleman left without cooking facilities for 41 days and counting!!!! An absolute disgrace