Wyze Reviews 

DON'T WASTE YOUR MONEY. I received my first Wyze doorbell security camera as a birthday present from my son. It worked rather well, so I bought four extra indoor cameras. While I was paying the monthly subscription, Wyze imposed continuous updates that totally messed up the cameras with the added problem of having to "re-install" them each time. I got tired of paying for problems, so I continued to use the cameras without a subscription which worked much better. But, we traveled a lot, and each time I try to check my cameras from far away or abroad ( 6 times) they have been disconnected; the app didn't recognize me and wanted me to "add new equipment, which requires closeness to the camera to turn on, press buttons, etc... my cameras were rendered useless. My friend's battery cameras of a different brand were functioning fine and giving them a clear pictures of their home and surroundings. Uugh! 😡

The first time it tried to install the app I had errors, c/service was all by email and useless. The next issue was a motion detector sending out motion events about every 15 mins. This would not have been an issue except the system was armed "Away". Again c/ s was all email and after 8 emails back and forth constantly correcting was was wrong I got a generic we can't help you, contact noonlight for further help. They are in fact worse.
Last issue is now I want a refund and could not use their on line portal, you must contact customer service. After 30 minutes on the phone with someone with a rudimentary grasp of English I got, I am sorry I have to send this to another department and they will contact you by email.
WYZE makes bold claims about their dedication to customer service but in my experience this is almost zero, quick to take your cash, almost no accountability.
Update.
After about 7 contacts by email with c/s I got 2 conflicting answers to my request for a refund. However after cut and pasting the actual response to the other person she accepted she was wrong. It took 4 more emails to actually get my refunds and only after they had their products back at their warehouse.
My original comment to run away from this company stands, use simplysafe as an alternative. NOT ADT no better.

Aug 2024. We have 12 cameras around our house. Everything was 100% perfect until they upgraded the app. Now every day, we are pissed off when we try to use the damn thing. Too many fails to mention. We are looking into other systems now. We are done with Wyze.

We have had the Wyze battery powered outdoor cameras for years and they have been nothing but trouble. Frequently you can't live stream them and I have had to reinstall the software for the countless times. Sometimes they work, sometimes they don't. Also, if you don't pay for the subscription things are even worse and they barely work at all. Steer clear of this company all together I'm sorry to say.

Wyze Labs has continuously debited $1.48 every month from my Citibank CC. I have tried to reach a live person to complain - nothing. I've emailed them - nothing. Citibank contacted them - no reply. For the past 8 months, they keep taking, and Citibank keeps giving it back to me. It's frustrating that they won't acknowledge me, but ridiculous they won't acknowledge Citibank. Don't use this company. Don't buy their products and certainly don't give them any money.

I have been using these cameras for five years and I never had any problems with them before. Now all they are is nothing but junk. I would never recommend these cameras to anyone and I think it’s about time wyze takes a good look at how it’s business is being handled. Anyone thinking about buying these cameras should look elsewhere.

No one able at "Wyze Support" had EVER had the problem we had with the v3 cam to date. No one could fix it when I called for help 5 minutes after paying for the service. The agent requested a refund, might take 48 hours? How about process it now. No service means A refund is Due.
Security is NOT A PRIORITY FOR WYZE. No one there to get the camera going. GO SOMEWHERE BESIDES WYZE.

The camera continuously goes off-line, must go outside to reset. Customer support is non-existent.

Wyze failed to disclose a material fact - if a homeowner wants an audible alarm to alert them at night when sleeping or when home alone, Wyze requires that you pay a monthly fee for one of their plans - self-monitoring blocks an audible alarm.

The restriction on having an audible alarm is a material fact and should be disclosed. I purchased the Wyze system to save money and I accomplished that goal, however, I did so at the expense of my personal safety and security.

I had a well-known security system prior to moving that permitted self-monitoring WITH an audible alarm. A 40-minute phone discussion with a Wyze representative did not resolve this issue.

Dishonest communication, untested app/website, and worst customer service ever. Will not recommend any of their products or services to anyone, stay away it’s a scam. They just want to take your credit card information so they can bill you monthly, and will send you free/promotional offers but not honor them. They make you test their app and website which confirms that the company cannot afford QA analysts nor provide training to their customer service representatives. Wish I had read all the negative reviews on this site earlier.

There was no refund when I canceled my subscription. Missed it by a few days and because it already charged the yearly fee, no refund!

Product is ok but subscription service is unethically tricky. They don't give you any warning before renewal, whatsoever. Furthermore, you can check and there is no active subscription 1 place, but then later find out that you have an active subscription another place! There are 3 seperate places they do subscriptions!

If you want customer service to help, this isnt the company. 6 days trying and like 45 minutes each time. Then NO Resolution.

7 bulbs all lost connectivity at the same time and customer support just kept telling me to perform the same troubleshooting that was in their faq, which I did many times. Over a week later, they said the bulbs would have to be replaced, but couldn't since they were out of warranty. 7 bulbs all stop working at the same time and wyze won't replace them. Its not normal degredation over time when 7 bulbs stop working on the same day.

When the NY Times and CNN find the product so bad that they openly state they won't waste space even writing about this company you know you should be looking elsewhere!

First off wyze has made sure that their customer service people don't really understand English and they WILL NOT transfer you to someone who does. Instead they will make up answers. If you go to their website you will find yourself in Al hell and if you wait for a live agent your wait time can exceed an hour and your rep will disconnect you if you question the very often stupidity of their a
answer. I was told of a delivery to my front porch and got a view of someone's, but not mine because I don't have one. I live on the 4th floor of a condo. DON'T BUY THIS PRODUCT!!!!

This company has no way to contact them, you are on your own. Also, my alarm went off and even though my address is listed on my account, I was called by the dispatcher because they didn't know my address. What happened to this company?

I purchased 2 wyze cpan 3 cameras, and they do not stay connected at all. it lasts less than 30 minutes connected, then it says connection failed to trouble shoot.
I followed all directions, then it worked for less than 30 minutes to have to do over and over.
Waste of time and a total waste of money, compared to other cameras. Cheap is the key word for these, because they were cheap to buy and i understand why now. JUNK. You can't get any tech support on the phone. I called and waited for exactly 1 hour on hold for a customer service advisor, and then it told me to call back another time. Do not take risks buying this product.

Customer service is nonexistent. You as a customer do not matter to this company so I wouldn't trust that your home or security matters either. I tried to place a large order. It got canceled automatically due to some fraud system they have in place. I reached out to customer service, they assured me all I have to do is place another order and it will go thru. So I did. It was canceled and flagged again. I was then told to split the order up to multiple orders. But I was paying to have the shipping expedited so it would mean an extra $20+ per shipment. There was no attempt by customer service to help in this matter. So I chose to spend my $600 with ring where I got free 3 day shipping and customer service that actually cares for their customer. Are ring cameras more expensive than wyze? Yes. But its well worth it. Money well spent.

Bought wyze sprinkler 2 years ago. It stopped working this Spring and their support is awful so I junked it. I forgot about the subscription. Got charged today and went in to cancel for a refund. They won't refund. I cancelled same day as renewal and no refund. Absolute joke of a company. Their decision to keep my 10.00 cost them me replacing the sprinkler at 59.00. cutting your nose off to spite your face. Real smart wyze.

Wow. Absolutely uncaring customer service. I purchased a device (thermostat) that just fell out of the warranty period, and despite being a good customer with multiple devices and subscriptions, I got the "so sad, too bad, you're out of warranty, so we won't do anything for you" speech. The thermostat recently started to fall off the network for no reason—apparently, this is a widespread issue, and there is no (known) fix (that I can find). I spent $80 for a thermostat for a year. At most, they would offer me a $10 gift card for my trouble. Insane. For a local company, they don't really seem to care about their customers. Now to find a replacement -- hopefully a much better brand. There was a time I would have recommended WYZE, but I cannot do that anymore. My advice: spend a little more and get a better product.