Xenaknits Reviews 309

TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

The needle bar replacement sponges are excellent, These save a considerable amount of money and are ecologically better than replacing the whole metal bar each time. Easy to use, if a little messy wh... See more

Company replied

Rated 5 out of 5 stars

Thank you for your prompt service and delivery , having just resurrected my toyota knitting machine after many years, was so was really pleased that I could still get parts for it ,it fitted perfect... See more

Company replied

Rated 5 out of 5 stars

I bought a do-it-yourself replacement spongebar kit, for my Brother KH950i knitting machine, I watched the video on the website and gave it a go. Item was well priced, arrived quickly, was well wrappe... See more

Company replied

Rated 5 out of 5 stars

This sponge bar made my knitting machine work!! Can't believe the difference, was very easy to apply with clear instructions how... delivery super fast, and price was way cheaper than any others I'... See more

Company replied

Company details

  1. Yarn store
  2. Wool Shop

About Xenaknits

Written by the company

We are an ethical family business based in the beautiful British Cheshire countryside, offering a fabulous range of high quality yarns, knitting machine sponge kits and needles.

Xenaknits.com started out as a small retail knitting market stall, selling only a few knitting yarns, evolving into a website supplying knitting products around the world.
Because of our exceptional customer service, business stability and fast delivery times, are all contributing to the successful growth of xenaknits.com. Also, we often go above and beyond to help customers because we care about you, our customer.

Whenever possible, we try to stock yarns from ethical sources, such as Fair Trade spinners and knitting yarn dyers.

With some of our Turkish yarns we buy direct from the artisan spinning families, this enables the people who make the yarns to benefit from the product they are producing.

We sell the world-famous award-winning Zuusco sponge bar kits for knitting machines. Maybe you need replacement needles for your knitting machines. We have them in stock, too.

One of the most common questions we are asked is where did the name come from? We had a lovely dog who died of cancer, so we named the business after her, very sad, but we wanted a way to remember her.

We have always loved knitting and yarns, and we hope you visit our website.

Love Knitting - Love Yarn

Contact info

4.9

Excellent

TrustScore 5 out of 5

309 reviews

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Rated 5 out of 5 stars

Sponge bar

New sponge bar for knitting machine. Not quickest delivery but there were postal strikes

12 December 2022
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Reply from Xenaknits

Thank you for the 5-star review.

Yes, the postal strikes are causing problems for businesses.

Thank you.

Rated 5 out of 5 stars

Easy to find what you need

The website is so easy to use, quick delivery and good results with the product

22 December 2022
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Reply from Xenaknits

Thank you for the 5-star review.

We are pleased you got good results from the product.

Thank you.

Rated 5 out of 5 stars

Prompt delivery which enabled me to…

Prompt delivery which enabled me to finish all my Christmas knits on time. I will most certainly be using this service again. The personal touch was extremely thoughtful and gave me pleasure.

20 December 2022
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Reply from Xenaknits

Thank you for the 5-star review.

We are so happy you finished your Christmas knits on time.

Thank you.

Rated 5 out of 5 stars

fast delivery

fast delivery, great instructions

14 December 2022
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Reply from Xenaknits

Thank you for the 5-star review.

We are happy the instructions are helpful.

Thank you.

Rated 5 out of 5 stars

Xena knits

Very efficient company to deal with.

6 December 2022
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Reply from Xenaknits

Thank you for the 5-star review.

We are happy we are an efficient business to deal with and strive to be the most efficient we can be.

Thank you.

Rated 5 out of 5 stars

Amazing service

Amazing service, above and beyond ...

18 November 2022
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Reply from Xenaknits

Thank you for the 5-star review.

We aim to please whenever we can.

Thank you.

Rated 5 out of 5 stars

Very pleased with the excellently…

Very pleased with the excellently prompt advice and replies to my queries. Staff have been very polite and helpful on a few occasions recently in November, 2022, regarding Sponge bar retainer sponges for 2 different makes of knitting machines.

18 November 2022
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Reply from Xenaknits

Thank you for the 5-star review.

We aim to help people whenever we can, and we were more than happy to help you.

Thank you.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, if I'm ever unsure about what I'm ordering.
Quick delivery

2 November 2022
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Reply from Xenaknits

Thank you for the 5-star review.

We really appreciate the 5 stars.

Thank you.

Rated 5 out of 5 stars

The swift response and dispatch of the…

The swift response and dispatch of the order. Received it much earlier than expected, we live in Australia. Secure and careful packing. Precise and detailed instructions on how to fit the replacement sponge bar, with detailed further instructions on a video on your website.

23 October 2022
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Reply from Xenaknits

Thank you for the 5-star review. We are pleased you received it much earlier than expected.

We really appreciate the 5 stars.

Thank you.

Rated 5 out of 5 stars

Quick delivery and a lovely note…

Quick delivery and a lovely note explaining how to replace sponge bar in a knitting machine. Will definitely order from here again.

27 October 2022
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Reply from Xenaknits

Thank you for the 5-star review.

We really appreciate the 5 stars, and we look forward to your continued custom.

Thank you.

Rated 5 out of 5 stars

Excellent

Excellent, prompt delivery.

21 October 2022
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Reply from Xenaknits

Thank you for the 5-star review, we are pleased the delivery was prompt.

We really appreciate the 5 stars.

Thank you.

Rated 5 out of 5 stars

would recommend Xenaknits

received exactly what I ordered in perfect condition and within the shipping time frame given

22 October 2022
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Reply from Xenaknits

Thank you for the 5-star review, and we pleased the order arrived within the time frame, even though there are numerous intermittent postal strikes.

We really appreciate the 5 stars.

Thank you.

Rated 5 out of 5 stars

new bar sponge

needle bar sponge

28 September 2022
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Reply from Xenaknits

Thank you for the 5-star review. We really appreciate it.


Thank you and stay safe.

Rated 5 out of 5 stars

Perfect

Quick, efficient and exactly what I needed. Thank you!

8 October 2022
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Reply from Xenaknits

Thank you for the 5-star review. We really appreciate it.

We are so pleased you were happy with the quick and efficient service.

Thank you and stay safe.

Rated 5 out of 5 stars

I phoned my order through

I phoned my order through. And. It was made up and delivered within a couple of days which was great as I live in a very rural place. I’m looking forward having my knitting machine working again . I can recommend them for politeness, speed of service and helpfulness

1 October 2022
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Reply from Xenaknits

Thank you for the lovely 5-star review. We really appreciate it.

We were more than happy to help you with your order.

Furthermore, we are so pleased you were happy with the quick delivery and the helpfulness.

Thank you and stay safe.

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