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Rated 1 out of 5 stars

Their domain isn't even valid anymore. they're huge scammers i dont know why there are so many good reviews. This is a scam, i used their wallet once to send a little bit of monero, nothing went wrong... See more

Company replied

Rated 4 out of 5 stars

been using xmrwallet for like 5+ years now... not once have i had a problem with "losing" money or whatever others are saying. feels like user error or confusion to me. only reason i'm giving 4 stars... See more

Company replied

Rated 5 out of 5 stars

Why are people calling this wallet a scam? I've been using xmrwallet.com since 2019. Never lost a single 0.00000000XMR Developers probably put a hard work making and maintaining this web wallet.... See more

Company replied

Rated 5 out of 5 stars

literally all my friends who use monero use xmrwallet. no one’s ever had issues. easy to explain to newbies too. simple, private, and actually works.

Company replied

Company details

  1. Cryptocurrency Service

Written by the company

Secure Monero Wallet - Send and receive Monero instantly using XMRWallet.com. XMRWallet is an open-source, free monero wallet. Which allows you to send and receive Monero instantly on the blockchain. All while remaining in complete control of your coins & your keys.


Contact info

You should know

3.7

Average

TrustScore 3.5 out of 5

81 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Sync problems & loss of my XMR.

Sync problems & loss of my XMR.

Emailed owner Nathalie Roy herself &
2 days later I got this response:

Hi,
Sorry for the interruption in service, we are experiencing technical difficulties. I should have the issue isolated and fixed within 6 days.
In the meantime, if you require immediate access to your balance you can download the monero GUI or CLI directly from getmonero.org and sync your wallet on your computer.
Hope that helps,
Best Regards,
Nathalie
Xmrwallet.com

I followed the owner's instructions as above only to realize that my 17.44 XMR was all gone.

I looked at my financial establishment, and the 17.44 XMR did in fact transfer to XMRwallet.com on March 8th. I have both the TxID & TX Key.

I then also checked with walletmymonero and was able to confirm that my balance is 0.00.

Their website is not listing any maintenance warnings, if they are actually having such a big sync problem.

Very unprofessional to say the least. I'm afraid this is an exit scam. Nathalie Roy owner (wikipedia/Nathalie_Roy) better come up with a big apology & a much more detailed explanation.

13 March 2022
Unprompted review
XMRWallet.com logo

Reply from XMRWallet.com

Hi,

Sorry for the interruption in our service. We were experiencing technical difficulties for an extended period of time. The service has since been restored and is fully functional.

In case you didn't know, if you require immediate access to your wallet you can download the monero GUI or CLI from getmonero.org and sync your wallet on your computer.

Your seed is backwards compatible with the official software.

Hope that helps and sorry again for the interruption in service,

Best Regards,

Nathalie
Xmrwallet.com

Rated 1 out of 5 stars

Stuck syncing like other reviews

Stuck syncing like other reviews. Trying to contact support. Will update.

11 March 2022
Unprompted review
XMRWallet.com logo

Reply from XMRWallet.com

Hi,

Sorry for the interruption in our service. We were experiencing technical difficulties for an extended period of time. The service has since been restored and is fully functional.

In case you didn't know, if you require immediate access to your wallet you can download the monero GUI or CLI from getmonero.org and sync your wallet on your computer.

Your seed is backwards compatible with the official software.

Hope that helps and sorry again for the interruption in service,

Best Regards,

Nathalie
Xmrwallet.com

Rated 1 out of 5 stars

funds not appearing in wallet

funds not appearing in wallet. its just shows syncing. apparently im not the only one. switching to cake wallet or something

9 March 2022
Unprompted review
XMRWallet.com logo

Reply from XMRWallet.com

Hi,

Sorry for the interruption in our service. We were experiencing technical difficulties for an extended period of time. The service has since been restored and is fully functional.

In case you didn't know, if you require immediate access to your wallet you can download the monero GUI or CLI from getmonero.org and sync your wallet on your computer.

Your seed is backwards compatible with the official software.

Hope that helps and sorry again for the interruption in service,

Best Regards,

Nathalie
Xmrwallet.com

Rated 3 out of 5 stars

Funds not appearing in wallet

Funds not appearing in wallet, just stuck on 'syncing'
Also not using a phishing site. Will update if funds arrive! really hope this gets resolved

Funds did appear in the end, roughly a week later. glad it worked out in the end! hopefully it was just a technical difficulty......

8 March 2022
Unprompted review
XMRWallet.com logo

Reply from XMRWallet.com

Hi,

Sorry for the interruption in our service. We were experiencing technical difficulties for an extended period of time. The service has since been restored and is fully functional.

In case you didn't know, if you require immediate access to your wallet you can download the monero GUI or CLI from getmonero.org and sync your wallet on your computer.

Your seed is backwards compatible with the official software.

Hope that helps and sorry again for the interruption in service,

Best Regards,

Nathalie
Xmrwallet.com

Rated 3 out of 5 stars

This wallet WILL NOT SYNC

Whatever you do, do NOT try to use this wallet. I created one this morning and initiated a transfer to my wallet. Since then I have been UNABLE TO ACCESS MY FUNDS. At first I couldn't even log in for a couple hours because it says server was down. Now, for five straight hours I have been trying over and over, literally dozens of times for it to sync the "Height". Currently the blockchain height on Monero is 2,574,675. It slowly makes progress syncing that height but it NEVER GETS TO THE END! The closest I have gotten is 2,232,000 or so, but every time, no matter how many times I login and try to let it sync it never completes. It always gets stuck somewhere before the end and will not move or make further progress no matter how long I wait.

When I log out and log back in, it still shows the previously stuck progress anywhere from 1 to 6 times and I have to keep trying for it to even start over and then wait again. I have literally been spending all day long and this and I can still not access my funds. This wallet will not sync. It is either an out and out scam, or this company has no idea what they are doing and they have a piece of s*** wallet that you SHOULD NEVER USE! What an enormous aggravation to start my week off with. I'm just wondering if this wallet is ever going to sync or if I have been scammed and lost the funds I sent to this wallet.

By the way, the company is not responding to support emails.

Update: Apparently this was a bug they were experiencing. I heard from support and they said that "this is something that only happens sometimes" and they were trying to fix it. Just my luck that I would try using the wallet when they have this issue.

Apparently they sorted it out, because my wallet FINALLY finished syncing, which felt so triumphant I almost feel like I should pop a bottle of champagne. What an aggravation this was today. I'm updating review to 3 stars. At this point I'm just happy I got in the wallet and was able to access my funds. I had a sick feeling that my funds were gone. However I'm not going to give more than three starts because of the obvious. I wouldn't use them again, but I'm thankful it's not a complete scam. It is just obviously not run my pros and they need better programmers.

7 March 2022
Unprompted review
XMRWallet.com logo

Reply from XMRWallet.com

Hi,

Sorry for the interruption in our service. We were experiencing technical difficulties for an extended period of time. The service has since been restored and is fully functional.

In case you didn't know, if you require immediate access to your wallet you can download the monero GUI or CLI from getmonero.org and sync your wallet on your computer.

Your seed is backwards compatible with the official software.

Hope that helps and sorry again for the interruption in service,

Best Regards,

Nathalie
Xmrwallet.com

Rated 5 out of 5 stars

Best monero wallet in 2022

Best monero wallet in 2022. Contrary to what others have said, xmrwallet.com is the best xmr wallet that I've used to date. Definitely going to continue using this wallet.

15 February 2022
Unprompted review
XMRWallet.com logo

Reply from XMRWallet.com

Thanks Peter for the kind words!

Rated 4 out of 5 stars

Simple

I like XMRWallet because it's simple, no-frills, and all the features I need are right there in one page.

11 January 2022
Unprompted review
XMRWallet.com logo

Reply from XMRWallet.com

Thank you Bobby for the review!

Rated 2 out of 5 stars

XMRwallet.com not syncing ! NOW FIXED>Great Site now

Have used this wallet many times without issue however for the last week no funds arrived. The site is not syncing....takes a long time and just spins. Complained at Github but no response. Malwarebytes may be the issue blocking the site. They should register with them to fix the problem. Be careful until the issue is resolved.

Follow up: I sent 1 dollar on a new created XMRwallet to test the onion blockchain. It arrived many hours later: sent>2021-12-19, 8:44:37 a.m.
arrived>2021-12-19, 6:23:29 p.m My original test on my main wallet has never arrived. 4 days ago.

Second Followup: Have a support person contact me. I have all the code hash links and dates for XMR on onion of send but not received. Onion Explorer have confirmed that the issue is not on their chain but the issue is with the XMRwallet. You can check their GitHub.

Third Followup: Sent reporting information to Trustpilot for verification of issue today.

Follow UP:
XMRwallet.com fixed...I recommend this now...best
The online XMR is now working...... Virtual
"Its been fixed, thank you again for letting us solve the issue!
Best Regards, Nathalie"

20 December 2021
XMRWallet.com logo

Reply from XMRWallet.com

Hi there,

The issue is fixed now, please try to login to your account.

Apologies for the delays this has caused you.

If you have any more questions please email support.

Best Regards,

Nathalie
XMRWallet

Rated 5 out of 5 stars

Keeping things simple is key

Keeping things simple is key.

I love how xmrwallet.com keeps things super simple but provides the necessary features to keep things private and secure.

No issues at all. Very happy and pleased with the platform and wallet.

7 December 2021
Unprompted review
XMRWallet.com logo

Reply from XMRWallet.com

Thanks Allan for the review, happy that you are pleased :)

Rated 5 out of 5 stars

great wallet

great wallet. good since it's web-based, easy to use and simple.

1 December 2021
Unprompted review
XMRWallet.com logo

Reply from XMRWallet.com

thanks for the review Roger!

Rated 1 out of 5 stars

Probably fishing scam

Probably fishing scam, all funds were stolen. I can't blame xmrwallet.com because it could happen by other reasons, but anyway, don't use web wallet, use local wallet.

11 November 2021
XMRWallet.com logo

Reply from XMRWallet.com

Hi there! I believe you are referring to a clone (phishing) site. For any issues or concerns, please reach out via our website. Thanks!

Rated 4 out of 5 stars

I really like its simplicity

I really like its simplicity. I find other wallets are too complicated and a waste of time. XMRWallet.com definitely gets the job done.

12 October 2021
Unprompted review
XMRWallet.com logo

Reply from XMRWallet.com

Thank you Dave for the review!

Rated 4 out of 5 stars

Superb wallet

Superb wallet. Easy to use, nice interface, less is more in my opinion.

1 October 2021
Unprompted review
XMRWallet.com logo

Reply from XMRWallet.com

Seth, thank you for the kind words! Happy that you like it.

Rated 4 out of 5 stars

nice and easy to use wallet

nice and easy to use wallet. fully private because they don't ask for personal information - which I like!

22 September 2021
Unprompted review
XMRWallet.com logo

Reply from XMRWallet.com

Thanks Jack for the review :)

Rated 5 out of 5 stars

Why are people calling this wallet a…

Why are people calling this wallet a scam?
I've been using xmrwallet.com since 2019.
Never lost a single 0.00000000XMR
Developers probably put a hard work making and maintaining this web wallet.
Just go with mymonero.com if you dont trust this wallet.
Dont put false review on the internet and confuse other people.

16 November 2020
Unprompted review
XMRWallet.com logo

Reply from XMRWallet.com

Thanks for the kind words!

Rated 1 out of 5 stars

THIS IS A PHISHING SERVICE.

THIS IS A PHISHING SERVICE.
Do NOT input your private keys.
I lost all my Monero. ALL OF IT
Use a Phone wallet.

16 October 2020
Unprompted review
XMRWallet.com logo

Reply from XMRWallet.com

Hi Tylor, I believe you are referring to a clone (phishing) site. For any issues or concerns, please reach out via our website. Thanks!

Rated 1 out of 5 stars

I thought a lot of these reviews were…

I thought a lot of these reviews were bots or something but they are not, site got me for $750... Sty away and do not use. I for one am seeking redemption so if you work for xmrwallet.com and see me coming, RUN!!

14 October 2020
Unprompted review
XMRWallet.com logo

Reply from XMRWallet.com

Hi Dave, I believe you are referring to a clone (phishing) site. For any issues or concerns, please reach out via our website. Thanks!

Rated 1 out of 5 stars

It is scam

It is scam. stole my coins

28 September 2020
Unprompted review
XMRWallet.com logo

Reply from XMRWallet.com

Hi Mira, I believe you are referring to a clone (phishing) site. For any issues or concerns, please reach out via our website. Thanks!

Rated 1 out of 5 stars

Stole my coins

Stole my coins, it's a scam

16 August 2020
Unprompted review
XMRWallet.com logo

Reply from XMRWallet.com

Hi Leopoldo, I believe you are referring to a clone (phishing) site. For any issues or concerns, please reach out via our website. Thanks!

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