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Xootz Reviews 

219
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the good quality and design of the products, finding them well-made and enjoyable for their children. Reviewers frequently highlight fast and efficient delivery, with items often arriving promptly and some finding assembly easy. However, some people were dissatisfied with orders not being received or arriving late, especially for special occasions, often due to courier issues. A number of customers also reported poor customer service, including unresponsiveness or a lack of spare parts for damaged items. Some experienced products arriving damaged or with missing components, contributing to dissatisfaction.

What people talk about most

Product

Users describe ambiguous interactions with product, with many customers expressing satisfaction, highlighting... See more

Delivery service

Consumers find delivery service to be ambiguous, with many experiencing quick and efficient deliveries, often... See more

Quality

Customers consistently note ambiguous experiences with quality, with many praising the build quality of items... See more

Order

Customers express significant disappointment with their orders, frequently citing issues with non-delivery or... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing dissatisfaction due to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered two go karts for my two boys, I cant review the goods because I never actually received them but that was no fault of the companies, sadly the courier let them down. The company themselves w... See more

Rated 4 out of 5 stars

Easy to purchase, came superfast in a convenient box, relatively easy to attach the scooter handle, kids love them - what more could you want!

Rated 4 out of 5 stars

Had a little issue on ordering with their discount code not working and then being overcharged, however was all resolved & delivery & bike were fine.

Rated 5 out of 5 stars

Although I never revieved my parcel due to evri courier company you made things so easy in issuing a return and refund! Ive used your store many times but I do think you need to change your courier co... See more

Company details

Written by the company

Breaking the mould and setting new standards is what we do. After all, how can mini-humans truly have fun within the boundaries? Since our birth back in 2014 we’ve made it our duty to get kids out exploring and spending less time cooped up indoors watching other people have fun on YouTube.

Contact info

3.6

Average

TrustScore 3.5 out of 5

219 reviews

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Asks customers to review

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3.6

All reviews

(219)

68 reviews in the last 12 months

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Rated 1 out of 5 stars

Not quality product.Incase if the…

Not quality product.Incase if the product not as expected as you need.It cost fortune to return the product.

4 July 2024
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Reply from Xootz

Good morning
Thank you for your review.

Unfortunately all unwanted returns are at the customers cost.

Kind regards
Belinda

Rated 5 out of 5 stars

Bubblesome ride!!

Lovely scooter which is just right and offers tones of bubblesome fun as the kids scoot along. Bought for my 6 year old daughter who loves riding on it and the bubble machine attached is great!

29 April 2024
Rated 1 out of 5 stars

Ordered some roller skates for my son

Ordered some roller skates for my son. Arrived quickly however found the quality of skates were poorly constructed. Trucks are basically a bolt and two nuts. The bearings didn’t run freely so didn’t help while trying to skate them. Also my son informed me that they were very uncomfortable. A shame as he was really looking forward to using them. I emailed the company for a refund however they weren’t able to process it because I mentioned the box they came with had a slight tear due to opening package 📦 and accidentally damaging the box in the process.

28 March 2024
Unprompted review
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Reply from Xootz

Good morning
Thank you for your review.

I have requested additional information in order to locate your case.

Kind Regards
Belinda

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