XOTIC PC Reviews 3,023

The whole fact of the Katapult feature, I'm finally able to get something amazing for something I can afford

Easy to select upgrades and modifications

So i have always wanted a gaming pc when i was in middle school/beginning of high-school but my parents weren’t able to affordit.Now fast forward 10 years i have the opportunity to buy my son of 7 one.It makes me happy knowing that both of us will be able to bond and enjoy it.The process was so smooth and shoutout to Aaron from xotic pc that explained everything and guided me through the process ima eventually buy another pc in a month or so!!!

The exspections of the product and build of this Hardware. I am very pleased and feel comfotable with your process. The only this i would like to know is a hard ETA on delivery this would really help me with the project this harware was intended for and make this proccess very pleasant. I do understand there are supply chain issuees currently with taffifs etc...

I still have very high hopes that everything will be fine. Your people helps a lot and sound very knowledgeable. They also sound like they care. But it doesn't follow through correctly so far (not including my last conversation with the last guy, so far. That remains to be seen). I ordered my laptop end of March and still haven't seen anything. I understand it's a supplier issue so I'm not mad but I am anxious. I needed this for my first quarter in college and as an adult it was stressful not having it. Over two weeks ago, I upgraded the Stealth to a different laptop and paid over $1300 additional. After talking to the sales guys, they seemed confused what happened to the order. This last time, I did the math and it seems I way overpaid than if I cancelled and reordered fresh. Also, with the order, it should have entitled me to a free laptop cooler and free mouse. At first they said I don't get them and now Im told I don't get the free mouse only. Also, when I tried to apply my points credit to the upgrade, I was told I couldn't apply that points credit to this order. I was bummed, having to wait so long and paying over $7k I have to deal with all this. I hope you can at least figure out how much I over paid and get credit, and get my laptop to me soon. I'm patient and I haven't lost trust yet, despite many reviews I have read. I like the people I spoke to but it would help to see some good results. Thanks for reading this.

Great products, and even greater service if you need them

Overcharges like crazy

No communication during build. Finally received and asked to trade it in for a lap top, offered me 1/5th of what I payed just a couple months earlier.

I ordered a laptop that was supposed to be in stock, only to find out later on that they have not yet received those laptops from ASUS. My order was placed on the 21st of June, I paid for a rush build, added only RAM and a SSD heatsink, but 15 days later the laptop is still not shipped. I asked the support team beforehand when it will be ready, since I'm leaving USA and have a deadline to receive it, they assured me it will be send before 3-4 days of writing this review, still is in Q&A phase (since 1st July). Mind you, I ordered the latest Asus ROG Strix ... Absolutely will not recommend them

I like to start off The cable management was poor…and as well i told support i wanted white fans since i picked the wrong color and they gladly said they would change it whenever my pc is in the works but whenever i got it the fans were black.. they essentially lied to me or they must’ve forgotten about it. Now moving on as the graphics card i thought i was gonna get a triple fan gpu not a two fan gpu for the price i paid for only getting a two fan gpu is basically an insult, and like i said in the beginning the cable management was horrific like it was just thrown in there with no zip ties or nothing it was all a mess and you can see the lines that connect into the cpu fans and motherboard as well..This Experience makes me think that buying a $3,960 pc that i built was not worth at all do better next time xotic pc

I ordered my PC on May 9th. It did take a little while to build it and ship it, which is not a problem per se as it is a custom made item. The four stars they got taken off happened purely as a result of their shipping policies, believe it or not.

Their website shipping policy is a one-liner that simply deals with when sipping is expected to take place. In reality, they ship via UPS and tracking number, but the caveat is that it can only be shipped to the address you initially provide. You CANNOT hold at a UPS facility or change your address after shipping. What happens next is that UPS sends it back to XOTIC, but then their customer service dep't tried to reship it to the same address, even though I had repeatedly asked them to change the address to my workplace (as that's where I am during the day).

This is a really big problem if you work for a living and don't have anyone to accept the package on your behalf. Currently it is June 10th, and still no computer, and I have an invoice sitting in my email with my home address that cannot be changed. Customer service assures me that they are "closely monitoring the situation."

I was never given a promised delivery date for my order. Knowing I had to travel abroad for work, I proactively contacted the company twice by email to request a change of delivery address—both times I was completely ignored.

I then called them from Belgium and was told that they do not allow address changes for orders older than two weeks. This policy was never mentioned in our agreement, nor was it anywhere on their website.

The lack of communication, rigid policy enforcement, and failure to support a reasonable and time-sensitive request was deeply disappointing. I would expect better service and transparency from a company handling international shipments.

From UPS: Deliver to a new address. There are shipper based package restrictions. Contact the shipper for details.

So, I need some help. It's been about 10 days (5-12-25, it is now the 22nd) since I ordered my pc and there have been no changes/advancements to get to shipping my order. It's a custom built one that I do expect to take a while but after reading some reviews about how people still haven't gotten their pc and it's been a long time, it's started to make me question whether or not Xotic is truly reliable. I'm giving this review 3 stars because there's no option to just not rate it yet lol

Bought a nice beefy gaming laptop from them at around $2k, but this brand new system ran hot running a low-end video game for 5 minutes, hot enough for my hands to feel afraid to touch the keyboard. I reported this to them and they asked me to take metrics with the built-in laptop software running my games, and pictures to prove it, so I did that, proving temperatures were hotter than normal for a brand new machine running standard games, but even ignoring the exact temperature numbers, I didn't want to burn my hands touching the keyboard. The tech support operators agreed with me that these metrics were higher than expected and offered a possible fix with thermal paste to lower CPU temperatures, I replied "Sure, tell me where to send it, I'll ship it there, and do whatever you need to & ship it back to me, I just need the heat problem fixed" That was when they claimed they need to talk to the laptop vendor (Sager) before starting to allow me to ship the laptop for repairs. Then few days went by with no reply, no ETA, not even a ticket number for any of Xotic's calls or emails with the vendor (there was a ticket number with Xotic for my tech support complaint, but that was it). I called them back & was told to wait longer, with some lecture on how great & experienced the boss is, but still no ETA or ticket for calls/emails with vendor, so my confidence in Xotic was quickly eroding, and I wasn't even sure they filed a ticket with the vendor at all. After another few days of radio silence from them, I call again, giving them one more chance for an ETA or ticket or at least a shipping address to "start the repairs" even without authorization from the vendor (I just wanted the problem fixed), and at this point, my laptop is was sitting in a box for a week ready to ship for repairs & going unused because I was afraid to turn it on & risk burning my hands. They blew the last chance I gave them, so I dug up the page on their site for returns & went with that (I was fully prepared to get a lawyer if the return page didn't work), still had to pay $80 to ship for return to them, but they promised to refund the cost of the laptop. I shipped the laptop to them finally, but as a return not a repair. 2 days later I get an email from them asking for more temperature metrics (I already gave them tons of data, more than sufficient, and I guess they didn't realized I started a return, so I simply replied that I started a return 2 days earlier).... I still had to chase them via tech support calls several times in the week that followed before I saw a refund finally (minus the $80 shipping for the return, but I was more afraid of never seeing my $2k ever again at that point). So I got my refund (minus $80), but I'm never buying anything from them again (unless it's an oven, their laptops might make great ovens to cook a panini sandwich).

They do not honor the Warranty.

Whole picture:
I bought a Laptop for my Wife. It didn't come with the extra stuff we bought so we had to request those extras to be sent. No biggie.

The laptop was upgraded to some extent as most people tend to do.

One of the drives in the machine disconnects a lot so we ask about getting it fixed, replaced, maybe something sent to us... nope. So, yeah. The Warranty means nothing.

Laptop is fine otherwise. Normal MSI hard case laptop.

Edit: They seemed to reply to my review. My warranty was 3 years. I know when it started because I got the laptop the week of the 4th of July in 2022 and wrote the original review in May of 2025.
Imagine paying for a SSD that doesnt work properly because they didn't mount it properly.

Thier site says 2-4 days to build said pc. It took xotic 8 days for a simple build. Coming from someone who builds and owns a pc company that's very unacceptable. Testing says 1-3 days on the site. It has now been 6 days. I ordered this pc 2 months ago to see how fast and to see the quality of other pc building company's have and I have to say out of the 4 I have ordered from I have 3 pc that have ben built and shipped and arrived before xoitic had even started building mine. Sorry xoitic your at the bottom bud. I would not recommend unless you have time to spare waiting for a pc.

Items are listed as in-stock when back-ordered, this is common practice for them over years as a similar thing happened a couple years ago. Ordered a product from XoticPC recently and canceled another order that had a better price, I was willing to pay more to get the product sooner. I checked back with support since it didn't get shipped in a timely fashion, and they just tell me it's back-ordered. Their responses sound like this is just common practice for them, they have refused to do anything to accommodate their own mistake which cost me hundreds of dollars. Avoid at all costs, there are much better companies out there that don't have their website setup to turn their customers into adversaries.

This company is terrible, avoid using them. They will say they can expedite your computer, tell you its in stock then it will be months before they send it. They only send out email updates after you call and ask where your computer is. AVOID AVOID. Most their reviews are probably AI not actual people. They use AI to lie about their products so it would make sense.

Don't order a PC with new release components if you want your build any time soon. Ordered an expensive custom tower with a 5090 on Februray 10th mainly as i was unable to source parts myself. The ETA on the 5090 was the limiter (Feb-Mar) to delivery. On Mar 1st this ETA updated to Mar-Apr. On Apr 1st they updated again to Apr-May ETA. They clearly do not have reliable suppliers that they can hold accountable for delivery and as such can't give their customers any firm commitments or timeline. Customer service has been both kind and responsive... but I wish they could provide me any actual update rather than hold my cash hostage with a completely indefinite timeline. There is no level of accountability on the commitment provided... if you could even call a blanket 2 month period that blindly pushes out a full month at the 1st of every month a "commitment". I've been following up weekly for over 8 weeks now. Still waiting for any real update on when my build will even start let alone ship.

Update: PC was recieved in early May (after 14 weeks of waiting) . Build is fantastic, but I still dont appreciate the lack of transparency towards timelines. I should also note, their customers service was also kind and responsive, the only issue was the updated they provided gave no information on when it would arrive. Overall satisfied now, but had a horrible time waiting.