First time using the xscent team and they was amazing from start to finish will be using them for all my future advertising needs.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Was hunting high and low for one of there products until I found Xscent. Everywhere else wouldn't let us customise it or came in way too expensive. Xscent offers high quality, customizable, produc... See more
Absolutely amazing, we have made many orders with this company now and they exceed our expectations every single time! Always willing to communicate and help out in any and every way. The best thing i... See more
Had a very small issue, can honestly say one of the very best customer service experiences I've ever received. Really went out of their way to sort it for me. Highly recommend....
4.7
Excellent
28 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What a nice guy
What a nice guy, good sense of humour and a load of patience. Took the time to answer all my questions, and I asked a lot to not end up ordering everything I was looking at. In the end I went for website upgrades and SEO work to be carried out. So far it has been fantastic.
1 May 2023
Unprompted review
Fast response and great product
Fast response and great product. Jake from Xscent replied very quickly to any query I had and the registration plate print looks great.
21 March 2023
Unprompted review
Butterfly hampers
What can I say about xscent apart from the below
Dee Jake and his team are outstanding people helpful and go above and beyond every time you need something done with out then we wouldn’t have the structure we have in place now to get our day to day stuff done also the stuff they do is stunning and brillant
I would advise anyone to use xscent every time all of this team have brillant skill sets which is good and dee himself just represents his company as well Jake and the rest of
Them .
Thank you from wendy me and the team
9 March 2022
Unprompted review
Do not use this company
After over a month of fighting for the the products to be delivered with varying excuses I was told it was coming from there other HQ in Norfolk turns out that this company has nothing to do with them just they have the same products there’s no contact details for them only email and now the scents where delivered without the labels I was told these are coming separately 2 weeks later they still didn’t arrive and it’s my responsibility apparently I’m out of pocket having to buy the missing things from the other supplier it seems I’m not the only one with this issue judging by there Etsy page
9 March 2022
Unprompted review
Reply from Xscent
Hi Ben, many thanks for the review! I'm sorry to hear you have had a bad experience with your order you placed on 14th Feb 2022 - not quite a month of fighting yet ;)!! From what I can see the original item was shipped on 15th Feb 2022 Tracking: NL859951011GB You contacted us on 21st Feb 2022 as the item had not yet arrived after a bit of back and fourth with royal mail we organised replacements and these were sent on 22nd Feb 2022 via first class delivery, these have been delivered! There is a claim pending with royal mail which we have not yet had settled, they advise us that the original order could still arrive so have to allow the allocated time frame to pass, BUT we already sent replacements as want to keep all our customers happy!! We upgraded them to silver alloy bottles rather than the clear plastic which you purchased. We also confirmed with you that the alloy bottles would be sent with only the fragrance names as you needed them for an event that weekend, you agreed that would be OK and the custom labels would be sent onto you separately. These have been sent via royal mail on the 3rd March 2022 so I would expect them to arrive any day. Regarding the 1 star review on etsy from October 2020 for a £1.99 air freshener which they never received, this has been fully refunded 2 years ago!! You can see from the great reviews below we always look after our customers. I believe you have been dealing with Jake on this matter and from what I can see has gone above and beyond to resolve any issues that you have had with our company. Should you like to reach out to me directly then please do sales@xscent.co.uk. Thanks Dee Jones
Top quality products at an even better price. Fully recommend.
Was hunting high and low for one of there products until I found Xscent. Everywhere else wouldn't let us customise it or came in way too expensive. Xscent offers high quality, customizable, products that we fully recommend, with top quality customer services.
Cannot speak highly enough for Xscent.
The Trade Centre UK.
20 January 2022
Unprompted review
Just excellent
I had a recommendation off Facebook to use Xscent for some personalised show plates for my detailing business. From start to finish the professionalism shown is outstanding, Dee tried to help iron out some issues with the original design to no avail as the previous designer wouldn’t let us have the files, so redesigned the company logo for a very minimal fee.
Amazing end result. For These guys and girls nothing is too much trouble. Excellent company. *****
13 June 2021
Unprompted review
Great business
Fabulous experience with Xscent...sent my new business ideas and they were made into reality with creativity like no other.
Customer service is excellent and communication is informative and helpful.
Will certainly be using Xscent again
19 January 2021
Unprompted review
Fast delivery and great smelling…
Fast delivery and great smelling everytime I get into the car.
19 March 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.