Be mindful of the shoe sizing. Had to return boots that felt like they were 2 sizes too small (made sure to double check that it was indeed my size according to their size chart). Looking through revi... See more
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See what reviewers are saying
Ordered two pairs of shoes, same ones but different colour. Unfortunately the sizing is very off so had to return them both. Returned both pairs in one parcel the same way that I have received them. T... See more
Company replied
I received my shoes which I like very much but they were faulty, I emailed their customer service and they replied very promptly. They arranged my return free of charge and within 3 days of sending my... See more
Company replied
I was very impressed by the result I received from Customer Service. I ordered a pair of sandals & it wasn’t until I realised that Ive hadn’t changed my address & they were going to be delivered to m... See more
Company replied
Company details
Written by the company
XY LONDON is an online shoe shop providing stylish women's low, mid and high heels, sandals, flatforms and on trend footwear. We offer everything from summer strappy sandals and holiday espadrilles to bridal wedding high court heels, pumps and office s...
Contact info
Unit 42 Bates Industrial Estate, Church Road, Harold Wood , RM3 0HX, Romford, United Kingdom
- sales@xylondon.com
- www.xylondon.com
3.2
Average
546 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 44% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reliable, quick delivery, great value
Desperate to find cream knee high boots but the heel had to be small, (all the other boots I looked at the heels were too big!!)found the perfect pair from XY LONDON such lovely soft leather with perfect - sized heel,the delivery was quick and beautifully packaged and all at a reduced price!!So glad I found them they are gorgeous!!
24 February 2023
I was very pleased with my product and…
I was very pleased with my product and delivery was excellent.
24 February 2023
Spot on girlfriend loved the boots 👍
24 February 2023
Be careful when ordering from this…
Be careful when ordering from this site ypu look at the returns policy as I'm down £8.49 and nothing at all to show for my money . The boots I ordered for a size 8 were tiny that's why they were returned .needless to say i wont be shopping here again . 🙄🙄🙄🙄
14 February 2023
Unprompted review
Quick easy ordering
Quick easy ordering. And quick delivery. Not wearing till next year for my wedding but love them.
31 January 2023
Reply from XY LONDON
Hi,
Thank you so much for your amazing 5* star review! So happy to hear you love the heels.
Welcome to the #xylondonsquad !
Rachel xx
Top quality products and true to size and prompt delivery
Easy to order ,fast delivery and just great products
2 February 2023
Reply from XY LONDON
Hi Christine,
Thank you so much for your amazing 5* review! We are so happy you found the perfect pair of boots and that they arrived quickly!
Welcome to the #xylondonsquad!
Kindest Regards
Lost money with nothing to show for it
I ordered what I wanted for my wedding shoes - satin block heels in a size 8. They arrived promptly, I tried them on and they were way too small, I couldn't even get my toes into them. I returned via a free Royal Mail service collecting from my house and was charged by XY for postage. £6.98 down and nothing to show for it.
12 January 2023
Unprompted review
Reply from XY LONDON
Hi,
I am so sorry to hear and this is not the service we aim for. Please note that in our return policy it states if you use our pre-paid label £3.99 will be deducted from your refund and the remaining £2.99 is the original postage.
Again, sorry for any inconveniences!
Rachel xx
Still did not get a refund
10 January 2023
Reply from XY LONDON
Hi,
I am really sorry about this, please email us at cs@xylondon.com so we can look into this for you.
Kindest Regards
Poor Customer Service and mis sold product
Ordered my normal size, both boots are at least 1.5 size smaller. I would never normally leave a negative review however i have messaged on facebook where i brought these to ask why i am to pay postage back on a product thats mis sold and heard nothing back.
3 January 2023
Reply from XY LONDON
Hi,
So sorry for your inconvenience caused, we are really sorry that you are not satisfied with your purchase.
Our shoes are true size; however, we cannot guarantee a perfect fit as size is an individual, subjective matter.
Could you please email our customer service team cs@xylondon.com and we will look into this for you. Please note we don't use Facebook to answer any customer service enquiries.
Again, sorry for any inconveniences!
Rachel xx
Fast delivery and great quality
Ordered my boots at lunchtime and they were dispatched within an hour and arrived the next day... and it was Christmas!! The boots are gorgeous and great quality. Love this company and would definitely recommend. I will be ordering again
29 December 2022
Reply from XY LONDON
Hi Lisa,
Thank you so much for your amazing 5* review and for sharing your experience with us, much appreciated.
Welcome to the #xylondonsquad !
Rachel xxx
The worst experience
It was a horrible experience, the worst I hava had since I buy on internet. You didn't send me the product when I needed it more and, worse, you neglected to tell me that you wouldn't send it anymore (I had to ask you and to wait for an answer), even though you took the money from my account.
30 December 2022
Reply from XY LONDON
Hi,
I am so sorry to hear and this is not the service we aim for. I can see that you ordered on a bank holiday over the Christmas period so the item would've been processed the next working day, I can confirm our customer service team emailed you to inform you that the item you ordered was out of stock and that we processed a refund.
Again, sorry for any inconveniences!
Rachel xx
Great shoes and boots
Great shoes and boots, love this shop. Fast delivery will keep buying from here.
1 January 2023
Reply from XY LONDON
Hi Denise,
Thank you so much for your amazing 5* review and for sharing your experience with us, much appreciated.
Welcome to the #xylondonsquad !
Rachel xxx
Good service
26 December 2022
Reply from XY LONDON
Hi Toby,
Thank you so much for your amazing review and for sharing your experience with us, please let us know how we can gain a 5 stars!
Welcome to the #xylondonsquad !
Rachel xxx
Reply from XY LONDON
Hi Lesley,
Thank you so much for your amazing 5* review and for sharing your experience with us, much appreciated.
Welcome to the #xylondonsquad !
Rachel xxx
Love Love Love the items
5 December 2022
Reply from XY LONDON
Hi Ginty,
Thank you so much for your amazing 5* review and for sharing your experience with us, much appreciated.
Welcome to the #xylondonsquad !
Rachel xxx
Very good delivery quick pleased with…
Very good delivery quick pleased with the shoes
1 December 2022
Reply from XY LONDON
Hi Janice,
Thank you so much for your amazing 5* review and for sharing your experience with us, much appreciated.
Welcome to the #xylondonsquad !
Rachel xxx
I loved my boots but arrived dirty
I loved my boots but arrived dirty. Customer services say they are sending me a replacement , I will see😁
5 December 2022
Reply from XY LONDON
Hi Jayne,
Thank you so much for your amazing review and for sharing your experience with us, please let us know how we can gain a 5 stars!
Welcome to the #xylondonsquad !
Rachel xxx
Not so good
Unfortunately the boots didn't fit so I am having to return them. This I am finding extremely difficult due to all Evri parcel return depots are already full and not taking back any more parcels. So all in all not a good experience.
30 November 2022
Reply from XY LONDON
Hi,
I am really sorry about this but we always recommend using our Royal Mail prepaid label when returning shoes.
Again, we are so sorry for any inconviences.
Kindest Regards
Reply from XY LONDON
Hi Yuna,
Thank you so much for your amazing review and for sharing your experience with us, please let us know how we can gain a 5 stars!
Welcome to the #xylondonsquad !
Rachel xxx
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