I had a great experience! I received an order confirmation by e-mail. Then I became a little unsure because I received a tracking number, but couldn’t see any tracking information. Also, I read a few... See more
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Review summary
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I love the quality of these products, they’re always my go-to for comfort, ease and just looking pretty! You need to try them out at least once! My favourite’s so far are their silk scrunchies and sat... See more
Saw their bonnets advertised on Instagram and found them on Amazon. Bought 2 silk bonnets. I love them. Only been wearing it a few days but I love the way it looks and feels. And it stays nice and sec... See more
Ordered two bonnets and both are super cool and comfy (I even got my bf to wear one), a little problem with package updates, but after I asked them through email I got fast response with all the info... See more
Company replied
Company details
Written by the company
Shop YANIBEST silk bonnet, mulberry silk pillowcase, sleep masks & more. Premium 6A mulberry silk hair care products to protect your hair & skin overnight. Buy 3 Get 1 FREE!
Contact info
United States
- www.yanibest.com
3.4
Average
49 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a great experience with…
I had a great experience with Yanibest. The silk bonnet is super soft, comfortable to wear all night, and stays in place without feeling tight. My hair looks much smoother in the morning with less frizz, and it really helps protect my curls while I sleep. The quality is excellent, shipping was fast, and everything arrived exactly as described.⭐⭐⭐⭐⭐
1 July 2026
Unprompted review
Good quality products
I love the quality of these products, they’re always my go-to for comfort, ease and just looking pretty! You need to try them out at least once! My favourite’s so far are their silk scrunchies and satin-lined waterproof shower cap
15 July 2026
Unprompted review
I love everything about Yanibest
I love everything about Yanibest. Communication was the best and my bonnet is to die for
1 July 2026
Unprompted review
To be honest
To be honest, YANIBEST is hands down the best silk bonnet I’ve ever bought. As someone who knows real silk is super expensive, I've noticed many brands cut corners by making single-layer bonnets. It makes no sense because the smooth side ends up on the outside, leaving the rough inner side against your hair, which defeats the whole purpose of protecting it!
YANIBEST doesn't skimp on costs—they actually use a proper double-layer design made of genuine 100% mulberry silk (22 momme, grade 6A). It’s incredibly smooth and silky both inside and out, meaning my hair is fully protected all night. What surprised me even more is that it’s so easy to care for and holds up beautifully after washing, which is rare for such high-end silk.
I’m genuinely touched by how much care they put into their products. Plus, the price is nearly half of what other luxury brands charge, and the packaging looks so elegant. They also offer a fantastic variety of products, making it incredibly easy to pick out the perfect options for my friends and family—I frequently buy from them as gifts.
I did experience a minor issue where my delivery got delayed, but after reaching out, their customer support stepped in and resolved everything really quickly. Exceptional product and great accountability. Compared to those overpriced, flashy brands that underdeliver, I am more than happy to support a boutique, dedicated brand like this. Highly recommend!
10 July 2026
Unprompted review
Actually worst experience
If giving minus was possible I would have done that literally -100, I understand slow waiting times for a response, but 2 weeks is crazy. Because I wrote through any place possible to contact them, mail, their ticket/support page, instagram, 6-9 mails and 3 messages on instagram later im here, and the instagram is active with daily stories I rarely make a review but this I had to. I never have been so annoyed or gotten a worse customer experience, don't buy it from here you will regret it so much like I have, I wanted to stop my purchase after 2 days, but since they are the worst I gave up, im so skeptic to even try and get a refund because.. I paid for express shipping too, where they say 4-7 days, well im at 15 days now, and im suspecting alot more days before I actually see my order.
30 May 2026
Unprompted review
Reply from yanibest.com
We're truly sorry to hear about your experience and completely understand why you're so frustrated. We sincerely apologize for the lack of timely communication and for the delay in responding to your emails and messages. This is not the level of service we aim to provide.
We also apologize that your order has taken much longer than the estimated delivery time, especially after you paid for expedited shipping. We understand how disappointing and upsetting this must be.
We would really like the opportunity to make this right. If you could send us your order number via Trustpilot or email us again with "Trustpilot Review" in the subject line, we will prioritize your case immediately. We'll check the latest shipping status and work with you on the best solution, whether that's a refund, replacement, or another appropriate resolution.
Thank you for bringing this to our attention. Your feedback is invaluable and will help us improve both our customer service and response times.
Sincerely,
YANIBEST Customer Support
Do not order
Ordered a month ago. For 3 weeks there was no tracking link, nor has the item been sent. Also no contact from their side, only the automatic reply.
Only after the refund through my bank has been issued, they have sent a tracking, but it's been stuck in "waiting for pickup" status for a week now.
I've sent an e-mail that i'm not going to accept the fulfilment of the order, and expect full refund, but, previously, no response
3 June 2026
Unprompted review
Reply from yanibest.com
We're very sorry to hear about your experience and sincerely apologize for the frustration caused by the delay, the lack of communication, and the confusion regarding your order.
We understand how disappointing it is to wait this long without clear updates, especially after requesting a cancellation and refund. This is not the experience we want any of our customers to have.
We would like the opportunity to investigate your case and resolve it as quickly as possible. Please send us your order number via Trustpilot or email us with "Trustpilot Review" in the subject line, and our support team will prioritize your case immediately. We'll review the shipping status, your refund request, and work with you to reach the best possible resolution.
We sincerely apologize again for the inconvenience and appreciate you bringing this to our attention. Your feedback helps us improve our service.
Best regards,
YANIBEST Customer Support
I ordered an item the 12 April and I…
I ordered an item the 12 April and I didn't receive itor any uodate on that order; I sent emails but no response and I didn't get any refund
2 June 2026
Unprompted review
Reply from yanibest.com
We're sincerely sorry to hear that you haven't received your order or any updates, and we apologize for the lack of response to your email. We understand how frustrating this situation must be.
Please send us your order number via Trustpilot or email us again with "Trustpilot Review" in the subject line. We will prioritize your case, investigate the status of your order immediately, and work with you to provide the appropriate resolution as quickly as possible, whether that is a replacement or a refund.
We sincerely apologize for the inconvenience and appreciate your patience. Thank you for bringing this matter to our attention.
My order never arrived
My order never arrived. I sent them an email to inquire about this, it said they would get back to me in a few days and it's been almost 2 weeks.
30 April 2026
Reply from yanibest.com
We're sincerely sorry to hear that you haven't received your order or any updates, and we apologize for the lack of response to your email. We understand how frustrating this situation must be.
Please send us your order number via Trustpilot or email us again with "Trustpilot Review" in the subject line. We will prioritize your case, investigate the status of your order immediately, and work with you to provide the appropriate resolution as quickly as possible, whether that is a replacement or a refund.
We sincerely apologize for the inconvenience and appreciate your patience. Thank you for bringing this matter to our attention.
I have tried to imitate a return and…
I have tried to imitate a return and did not get any response until now which has been 5 days.
30 April 2026
Reply from yanibest.com
We're sincerely sorry to hear that you haven't received your order or any updates, and we apologize for the lack of response to your email. We understand how frustrating this situation must be.
Please send us your order number via Trustpilot or email us again with "Trustpilot Review" in the subject line. We will prioritize your case, investigate the status of your order immediately, and work with you to provide the appropriate resolution as quickly as possible, whether that is a replacement or a refund.
We sincerely apologize for the inconvenience and appreciate your patience. Thank you for bringing this matter to our attention.
Really bad Service I ordered the goods…
Really bad Service I ordered the goods on the 4th of April still I’m waiting for them to arrive. Customer service come back to you after 2 to 3 days with no promising feedback. I regret ordering from this website and not looking at the reviews beforehand. If you are looking to order, please do avoid.
4 April 2026
Unprompted review
Reply from yanibest.com
Dear Sandy,
We are sorry to hear about your experience and the delay you've described. We are currently in the process of investigating the status of all orders from early April, including yours, to find out exactly what caused this delay.
We also want to clarify our service standards: our customer support team is committed to responding to all inquiries within 48 hours. We are concerned to hear that you felt our feedback was not helpful, and we will be reviewing our recent communication logs to ensure our team is providing clear and promising solutions.
How we can resolve this together:
To help us speed up the investigation, please reply here with your Order Number or email it directly to official@yanibest.com. Once we have your specific details, we will provide a concrete update on your shipment or process a refund immediately if that is your preference.
We appreciate your patience while we look into this for you.
Best regards,
The yanibest Management Team
Failed to ship after over a month with no communication
I placed my order on March 28th and after waiting over 3 weeks with no shipment, I contacted customer service for answers.
They eventually replied several days later with a vague message saying my order was simply “in the queue” and being prepared for shipment, with no dispatch date, no clear timeline, and no proper explanation for the excessive delay.
Since then, I have requested a refund, and once again I am being ignored.
At this point, I’ve been left waiting for weeks, given generic responses, and am now struggling to get communication regarding my refund. Taking customer’s money immediately but failing to ship orders in a reasonable timeframe from the stated delivery time (8-15 days) with no explanation is poor customer service.
The lack of transparency, communication, and overall experience have been incredibly disappointing. Based on my experience, I would strongly advise others to be cautious before ordering.
28 March 2026
Unprompted review
Reply from yanibest.com
Dear Elizabeth,
We are deeply sorry for the unacceptable delay in shipping your order and our failure to provide timely communication regarding your refund. This is certainly not the experience we want for our customers, and we take full responsibility for this oversight.
Action Taken: We have prioritized your case and processed a full refund for your order today. You should receive a confirmation email shortly, and the funds will return to your account within 3-5 business days.
Our Commitment: We are currently investigating why your previous requests were not handled correctly to ensure this doesn't happen again. We value your feedback as it helps us identify where we must improve.
If you have any further questions, please reach out to us directly at official@yanibest.com. We hope to have the chance to provide you with a much better experience in the future.
Best regards,
The yanibest Management Team
No complains
Communication by email was as fast as advertised, the products were as expected.
It was send in very nice package.
I was a bit sceptic by reading some reviews from the netherlands, but I had no complain at all.
2 April 2026
Unprompted review
Reply from yanibest.com
Dear Luciën, thank you for sharing your experience! We are delighted that our swift communication and premium packaging added to your satisfaction. It’s a pleasure to know we could turn your initial skepticism into a seamless, worry-free journey. At YANIBEST, we believe the unboxing should be as beautiful as the silk itself. We look forward to seeing you again soon!
I ordered my satin bonnet over a month…
I ordered my satin bonnet over a month ago and my order has still not arrived. This is after the stated 8-15 business days that they outline for the shipping timeline and there has been no updates on my order.
13 March 2026
Unprompted review
Reply from yanibest.com
Dear Chloe, we are sincerely sorry for the delay and the lack of updates regarding your order. This is certainly not the experience we want for you. Shipping can sometimes be affected by unforeseen logistics challenges, but that is no excuse for keeping you in the dark. Please contact us directly via email with your order number, and we will prioritize tracking your package or provide a full resolution immediately. We are committed to making this right for you.
I had a great experience
I had a great experience! I received an order confirmation by e-mail. Then I became a little unsure because I received a tracking number, but couldn’t see any tracking information. Also, I read a few bad reviews on here. So I e-mailed customer service, but before they could reply I received the package and the bonnets are beautifull! Then the next day customer service replied to my e-mail asking about the tracking number and they told me their system said the package arrived. Which it did. I wanted to share my experience because I see a few bad reviews. I think they’re were just unlucky.
10 April 2026
Unprompted review
Reply from yanibest.com
Thank you for such a heartfelt review. We are delighted that the beauty of our bonnets exceeded your expectations and that your experience turned out to be a positive one. Your kindness in sharing this story means a lot to our team and helps others shop with confidence. We’re so glad we could turn that initial uncertainty into a beautiful surprise!
DO NOT BUY HERE
DO NOT BUY HERE. YOU WILL BE SCAMMED
I received the wrong package (on purpose i believe) that’s worth soooo much less than what i bought. Then when you try to contact them they will wait until the return window closes so that they can deny your return request. Weird tactic, but it works i guess
12 February 2026
Unprompted review
Reply from yanibest.com
Dear Luciën, thank you for sharing your experience. We are delighted that our swift communication and premium packaging added to your satisfaction. It’s a pleasure to know we could turn your initial skepticism into a seamless, worry-free journey. At YANIBEST, we believe the unboxing should be as beautiful as the silk itself. We look forward to seeing you again.
Never delivered thenitem
Ordered from their website, spent like £70 plus in their buy 3 get the 4th free offer. Delivery said 8-11 days. It’s currently 20 days and still no items. I’ve contacted them on day 12 and they responded some days later saying that they’re still processing the order. I just contacted them again recently and they’re still processing… said I can wait and get a discount or request a refund now and cancel. I went for the latter but still waiting for the refund to show up. I’ve just seen I can get the exact same product on Amazon from Yanibest for £1 cheaper and it says next day delivery.
3 March 2026
Unprompted review
Reply from yanibest.com
Dear Plane, we sincerely apologize for the delay in processing your refund and the frustration caused by the fulfillment timeline. Our goal is to provide a premium direct experience, though logistics and pricing structures can sometimes vary across different platforms. Please rest assured that we are prioritizing your refund immediately to ensure you are not left waiting any longer. We appreciate your patience while we resolve this for you.
Slight issue, but it got fixed
Safe to say, I didn't get scammed. But there's one thing. I ordered 4 bonnets cuz of the buy 3 get 1 thing, and only 3 of them got delivered. So after like a month since I made the order, I wrote an email, saying I still didn't receive one. Today I got an update that wasn't automatic, saying that they're on it, and it's on the way. So in short, they're humans too. They can make mistakes, and when they do, we just have to talk to them, politely of course, and there will be a solution.
10 March 2026
Unprompted review
Reply from yanibest.com
Dear Viktória Jáger, thank you for your patience and for being so understanding. We are glad we could quickly resolve the missing item for you. At YANIBEST, we strive for perfection, but we truly appreciate customers like you who remind us of the human element behind every order. We are committed to learning from every mistake to serve you better. Enjoy your bonnets!
Scam Alert!!!
Got a confirmation order with a tracking link that didn't work. Waited a month and sent an email about the issue. Per there automatic response, I expected to hear back in 24-48 business hours. One week later and nothing. Luckily I was able to dispute the purchase with my credit card company, but NEVER order from this sham of a business!!!!
2 February 2026
Unprompted review
Reply from yanibest.com
Dear Lexi B, we are deeply sorry for the technical issues with your tracking link and the delay in our response. This is not the level of service we strive for, and it is never our intention to leave a customer feeling unheard. While we respect your decision to resolve this through your credit card company, we would have welcomed the opportunity to fix this directly and ensure you were fully taken care of. We are working hard to improve our response times to prevent this from happening again.
Scam site
Scam site, DO NOT ORDER.
Never sent me a confirmation email of my order and took $45 from my bank account.
When I contacted them about my order not arriving they asked for my order number. I did not have an order number as I had never received an email for my order.
I sent through a screenshot of my bank transfer along with the reference number to which I have received no reply.
This has been a month ordeal,
No sign of my order being fulfilled, no sign of a refund.
[EDIT AFTER REPLY]
Still no action taken to remedy my situation, this section will be changed if that ever happens.
10 February 2026
Unprompted review
Reply from yanibest.com
Dear HTRL, we sincerely apologize for the confusion and the lack of response regarding your order. System errors can occasionally prevent confirmation emails from being sent, but we never want you to feel disconnected from your purchase. Please rest assured that your bank screenshot is sufficient for us to track your payment. We are committed to locating your transaction and ensuring a full refund or immediate fulfillment to resolve this for you.
Reply from yanibest.com
Dear R, we are very sorry to hear that you have not received your order. This is certainly not the experience we want for our customers. Please contact us directly with your order number so we can investigate the status of your package immediately and provide a resolution, whether through a reshipment or a full refund.
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