I purchased a Keylite Loft Ladder (KYL08) from Yard. They were quick to respond to my questions and processed the order quickly too, with the ladder arriving a day earlier than estimated. The price... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Only placed an order yesterday so haven’t received the goods yet but if they are as good as the service to date then we’ll be very happy. Made an initial error with the order and Ross sorted things ou... See more
Excellent service from Yard Direct Very good value. Speedy delivery. Well packaged so no damage to the window All now installed and we are well pleased. Thank you
I bought a roof window from Yard Direct which was competitively priced and their customer service is second to none! Great communication from the outset, and quick delivery. Unfortunately we had an i... See more
Company details
Written by the company
YARD Direct – The UK’s Roof Window Specialists Buying roof windows doesn’t need to be complicated. At YARD Direct, roof windows are what we do – every day. We help homeowners, installers and builders choose the right roof windows, flashings and accessories for their project, with expert advice from a friendly and knowledgeable UK-based team. We supply VELUX, RoofLITE and our own YARDLITE range, together with roof lanterns, flashings, blinds and accessories for projects across the UK. But we believe our job is about more than simply supplying products. It’s about helping customers buy with confidence. Whether you’re replacing an existing roof window, planning a loft conversion or working on a larger project, our team can help you identify the right products, check compatibility and avoid costly mistakes. We aim to make the whole process straightforward – from your first question or quotation through to ordering, delivery and after-sales support. Real people. Expert advice. Roof windows made simple. Our team is available: Monday–Friday: 8.30am–5.00pm Saturday & Sunday: Closed
YARD Direct - VELUX & RoofLITE Specialist
Written by the company
- Superior Customer Care & Aftersales
- Customer service is our No.1 priority! We strive to go the extra YARD for our customers, we want to make sure you have a first class shopping experience.
Price Beat Promise
We will beat any genuine quote!
We aim to have the sharpest of prices but if you do happen to find a cheaper price elsewhere we will beat it by 10% of the difference!
Contact info
2 Glen Tye Road, Unit 5, FK7 7LH, Stirling, United Kingdom
- 01786357252 WApp 07867379836
- sales@yarddirect.com
- www.yarddirect.com
The UK's Roof Window Specialists
4.8
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Roof window
Informative telephone conversation and spot on customer service. Thank you.
2 July 2024
Unprompted review
Reply from YARD Direct
Good Morning Billly,
Thank you for taking the time to leave us this positive review! We're very happy to hear about your positive experience with our phonelines and advisory from our team! Please don't hesitate to contact us in future for any further inquiries.
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
Reply from YARD Direct
Hi there,
Thank you for your positive review! It's great to hear that you where impressed by our service from our little team here at YARD! Please don't hesitate to contact us in future for any further inquiries.
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
Best value
I did a lot of research when looking for a replacement Velux skylight. All the good things I read about Yard Direct here on Trustpilot turned out to be true. They were extremely helpful with my initial product enquiries, the ordering process was painless and the delivery date was as promised. Add to that a very competitive price with an extra 5% discount. If it were possible to give more than five stars I would.
10 June 2024
Reply from YARD Direct
Good Morning Larry,
Thank you for sharing your positive experience with us! This is very exciting to hear all these positive comments on our services, this is what helps our team strive to improve every day. Please don't hesitate to contact us in future for any further inquiries.
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
Reply from YARD Direct
Hi there!
Thank you for taking the time to share such a positive review with us! We're glad to hear our team & ross helped you out! Please don't hesitate to contact us in future for any further inquiries.
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
Reply from YARD Direct
Morning Grafton,
Thank you very much for taking the time out your day to leave us with such a kind review. Your kind words are very motivating for us to hear.
We are glad you are enjoying our service so far, and we hope to continue this forward through to delivery and aftercare. Please let me know if you any further questions or require any further assistance.
Many Thanks,
Lawrie
Reply from YARD Direct
Hi Mr and Mrs Gilbert,
Thank you very much for taking the time to leave us with such a kind review. We are super exited to hear you enjoyed your experience with our customer service team.
We enjoyed working with you to help you complete your project. We hope you love your new VELUX Windows!
Many Thanks,
Lawrie
Competitive
Competitive. Order placing was a straight forward process. Excellent communications.
25 June 2024
Unprompted review
Reply from YARD Direct
Hi Richard,
Thank you very much for your order and taking time to leave us with such an incredible review.
We are glad you found our service 5-star, it was a pleasure assisting you with your project.
Please let us know if we can be any further assistance in the future.
Many Thanks,
Lawrie
James was very helpful and professional
12 June 2024
Unprompted review
Reply from YARD Direct
Hi David,
Thank you very much for taking the time out your day to leave us this review.
We are glad you enjoyed our service and i will pass your kind comments onto James, who will be very excited to hear this feedback.
Should you require any further assistance in the future, please do not hesitate to contact us!
Many Thanks,
Lawrie
Super Sales Department
I must give a glowing review for Ross Anderson at Yard Direct. His product knowledge was excellent, and after giving me several options found the right solution for me at the right price. Months down the line I discovered that the wrong kind of window blinds had been dispatched. Ross took ownership of the issue and got it resolved in great time. If I need any window products in the future, Yard Direct will be the first call I make.
9 May 2024
Unprompted review
Reply from YARD Direct
Good afternoon Gary!
Thank you for taking the time to leave us such a positive review, I've spoken to Ross about this review and he was absolutely delighted to hear your positive comments towards the service he provided for you! Please don't hesitate to contact us in future for any further inquiries.
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
Good price but 5% discount wasn’t…
Good price but 5% discount wasn’t available under £500 and that wasn’t explained.
10 May 2024
Unprompted review
Reply from YARD Direct
Hi Frank,
Thank you for taking the time to show us your honest feedback. We do apologise about this not being shown on our front page, we have now resolved this issue and added information on our minimum order value. The email you are sent when you sign up for our 5% off deal also now states the minimum order value.
Apologies for any inconvenience caused,
Please don't hesitate to contact us in future for any further inquiries.
Thank you for choosing YARD,
Many thanks,
Rory - Marketing
Dealt with James very helpful guy knew…
Dealt with James very helpful guy knew the product well pleasure to deal with
7 May 2024
Unprompted review
Reply from YARD Direct
Good Afternoon!
Thank you for taking the time to share your experience with us! We're delighted to hear that you felt in safe hands with James, I will be sure to let James know of your positive comments! Please don't hesitate to contact us in future for any inquiries you may have!
Thank you for choosing YARD!
Kind Regards,
Rory - Marketing
Great help from James on chat
Great help from James on chat, couldn’t do it without him,
Thanks.
11 April 2024
Reply from YARD Direct
Hi John,
Thank you very much for leaving us this great review! We are glad to hear you are happy with James support. We will make sure to pass along your comments.
Many Thanks,
Marketing
YARD Direct
Reply from YARD Direct
Hi Steve,
Thank you very much for leaving us such a kind review! We are happy to hear you enjoy our service.
It is always a pleasure to work with you.
Many Thanks,
Marketing
YARD Direct
Yard Direct - Great Service
Yard Direct is very efficient and were extremely helpful when I had a query. Would definitely recommend them.
29 April 2024
Unprompted review
Reply from YARD Direct
Good afternoon John!
Thank you for taking the time to leave us this positive review and to leave your kind comments. We are delighted to hear that you where happy with how efficient we are and the quality of our service was from our excellent little team. Please do not hesitate in future to contact us for any queries or orders you may have, we'd gladly help!
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
easy to call and get assistance and place order secure and safe to pay
it was easy to talk to someone and place order as well as safe and secure to make paymemnt online
15 April 2024
Unprompted review
Reply from YARD Direct
Hi Jafar!
Thank you so much for your kind comments and such a positive review. We are delighted to hear you found our ordering process secure & simple as well as our service from our excellent little team. Please don't hesitate to contact us in future for any other queeries you may have.
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing Team
Reply from YARD Direct
Good Morning Fraser!
Thank you for taking the time to leave us this review! It's greatly appreciated! It's great to hear you where impressed by our service from our excellent little team and our delivery process. Please feel free to contact us in future for any other inquiries you may have.
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
Roof Windows to suit me !
This is a straight forward website and you can build your windows in clear stages .. with no nasty surprises.
And good prices to boot.
27 March 2024
Unprompted review
Reply from YARD Direct
Hi Sylvia!
Thank you for taking the time to leave us such a positive review! We are glad you where able to navigate our site easily and find the perfect window for you. Please don't hesitate to contact us in future for any further inquiries.
Thank you for choosing YARD.
Kind regards.
Rory - Marketing
Been using these guys for my Velux…
Been using these guys for my Velux windows for about 10 months and absolutely outstanding service every time. Could not recommend enough!
26 March 2024
Unprompted review
Reply from YARD Direct
Good Morning Wesley!
Thank you for taking the time to leave us this review! We are delighted to hear that we have continuously impressed you! Shows our team we are working hard! Please don't hesitate to contact us in future for any further inquiries.
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
Keen prices on Velux and great service
Keen prices on Velux and great service
Great customer service : when I realised I'd overordered, a quick phone call to YARD was able to cancel one item fromn being shipped, and to organise a pick up of one already delivered at a low restocking charge/ return freight.
12 February 2024
Reply from YARD Direct
Hi Adrian!
Thank you for taking the time to leave us such a positive review! We are delighted to hear you where impressed by our competetive pricing and excellent service by our team. We are happy to hear an issue was sorted promptly also! Please don't hesitate to contact us for any future further inquiries.
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
AS ALWAYS VERY PROMPT REPLY TO MY…
AS ALWAYS VERY PROMPT REPLY TO MY REQUEST AND FIRST CLASS SERVICE AFTER
WOULD THOROUGHLY RECOMEND
25 March 2024
Unprompted review
Reply from YARD Direct
Hi Mark!
Thanks for taking the time to leave us such a positive review! It's much appreciated! We're glad to hear you found us responsive and found our service first class! Please don't hesitate to contact us for any future inquires!
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
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