Extremely unprofessional
What a terrible experience with this company. Do not trust their quality control and customer service and look at the reviews under their German name (Wollplatz) as well.
I ordered yarn almost 2 months ago. It arrived quickly but I realized that one the yarn balls they sent was damaged. I don't know how that passed control quality and I clearly wonder about the safe storage of the yarn.
I wrote an e-mail with proof to ask them for a new ball of yarn to replace the damaged one. They took a week to respond but agreed to do it.
Cue to two weeks later. Still nothing. I e-mailed them again to ask what’s going on. They replied saying that it was delivered and provided me with a link that is broken and from a completely different transporter. I wrote AGAIN asking for the right tracking number. They sent me the tracking number to the first order I placed, which I obviously received. I asked AGAIN to please send me the correct tracking number. I got another e-mail from them saying that the replacement was not shipped yet because the address wasn’t confirmed, which was wrong. By then, they already had received my address twice. I sent my address AGAIN and I now have been waiting for my order for the past two weeks with no follow up from them or tracking info. They are clearly leading me on and playing dumb, just for me to drop it. This is beyond unprofessional and petty. Mind you, this is for a ball of yarn that costs less than 5€. Imagine what would happen with bigger orders…I’ll make sure to avoid them like the plague from now on and I think you should as well.
Edit 23/09 : They finally sent the replacement after 6/7 weeks of back and forth, two bad reviews and one last angry e-mail from me.