We went to our nearest branch and the Staff at Castleford West Yorkshire were so helpful and couldn't do enough....they were professional, understanding,caring, patient and extremely Knowledgeable ab... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
YBS have good interest rates compared to other providers and I have been with them since 1996. My complaint is that they keep introducing new accounts with higher interest rates, especially for ISAs.... See more
Company replied
A lovely branch in Wetherby. The staff member was very friendly, and quickly processed the opening of my savings account. She discussed all the relevant points and emailed me the information for... See more
I visited the Kingston upon Thames branch to open a new account. Both counter staff and the lovely lady I saw to open my account where friendly, helpful and knowledgeable. It made me think how much we... See more
Company replied
Company details
Written by the company
As a mutual, Yorkshire Building Society is owned by our members, who are customers of our Society. We were founded more than 150 years ago for the benefit of our members, to provide real help with their real lives, enabling more people to buy their own home and save for what’s important to them. Our ambition is to be market-leading for financial inclusion and deliver tailored outcomes for all customers.
Contact info
Yorkshire House, Yorkshire Drive, BD5 8LJ, Bradford, United Kingdom
- www.ybs.co.uk
4.7
Excellent
11k reviews
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Good Experience
19 August 2026
Reply from Yorkshire Building Society
Hello Andrew,
Thank you for your feedback.
Kind regards.
So sorry I am in hospital after major…
So sorry I am in hospital after major surgery so don't feel great? The lady who served me superb a creft to your company
20 August 2026
Reply from Yorkshire Building Society
Hello,
Thank you for your kind feedback. I'm sorry to hear that you're not feeling well, and I hope you have a smooth and speedy recovery.
Kind regards,
Lovely staff at Driffield particularly
Lovely staff at Driffield particularly. Good service at Beverly
13 August 2026
Reply from Yorkshire Building Society
Hello Jane,
Thank you for your positive feedback regarding Beverly. It is lovely to hear about your recent experience in branch.
Kind regards. 🙂
Reply from Yorkshire Building Society
Hello Mrs Armstrong,
Thank you for sharing your positive feedback.
Kind regards.
Reply from Yorkshire Building Society
Hello,
Thank you or your positive feedback.
Kind regards.
The staff made me very welcome
12 August 2026
Reply from Yorkshire Building Society
Many thanks for your kind review
Reply from Yorkshire Building Society
Thank you for your review
great interest rate and straight…
great interest rate and straight forward application process
9 August 2026
Reply from Yorkshire Building Society
Hello Michael,
Thank you for sharing your positive feedback. Its great to hear that application process was straight forward for you. 🙂
Kind regards.
Rubbish customer service
I opened a 1 year ISA and strangely 3 months later they emailed me stating I could top up my 5 year ISA which I immediately refuted. They stated all they could do was close the 5 year and open a 1 year and the penalty would be a year's interest. The correspondence I received was addressed to a different person so I believe it was their mistake. All I asked was a bit of goodwill but I got that is the best we can do.
Update
I have already discussed this with your complaints person and got no satisfaction.
25 August 2026
Unprompted review
Reply from Yorkshire Building Society
Hello Stephen,
Thank you for sharing your feedback. I apologise for any confusion caused.
If you believe you were sent correspondence intended for a different customer, please call us on 0345 1200 100 so we can look into this for you.
Kind regards.
Excellent service
16 August 2026
Reply from Yorkshire Building Society
Hello Graham,
Thank you for sharing your positive feedback.
Kind regards.
Reply from Yorkshire Building Society
Hello Brian,
Thank you for your positive feedback. 🙂
Kind regards.
Staff were friendly and accommodating.
17 August 2026
Reply from Yorkshire Building Society
Hello,
Thank you for your positive feedback.
Kind regards.
Straight forward
Straight forward, clear instructions, easy to follow, and great savings account.
8 August 2026
Reply from Yorkshire Building Society
Hello,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
New accounts
On line accounts explained well .
Have been pleased with what I have opened
10 August 2026
Reply from Yorkshire Building Society
Hello Jackie,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Simple really just walked in asked for…
Simple really just walked in asked for a isa was taken to a room they explained everything I signed up straight away thankyou for a easy transaction
9 August 2026
Reply from Yorkshire Building Society
Hello Angela,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Reply from Yorkshire Building Society
Hello John,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Very helpful staff and customer service
12 August 2026
Reply from Yorkshire Building Society
Hello Jane,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
face to face professionalism
i was dealing with a professional face to face .the appointment was timely and i was expected. the customer service was above and beyond. Why do not more firms employ middle aged women especially those who always know how to deal with people?
9 August 2026
Reply from Yorkshire Building Society
Hello Sheila,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Easy to get to the website
Easy to get to the website, I did need some help with it though, as I am a much older lady who isn’t very computer savvy. I do find, as much of my generation, I much prefer talking to a human being. Once the account was opened, I do like everything the app has to offer and am sure I will eventually merge in to the 21st century.
23 August 2026
Reply from Yorkshire Building Society
Hello Annie,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
New savings account opened.
The three members of Staff at the Worthing office all clearly from a high background of ability and as a side issue a real pleasure to meet. Sound a bit over the top but true.
15 August 2026
Reply from Yorkshire Building Society
Hello,
Thank you so much for taking the time to share your lovely feedback. I have passed your comments onto the branch.
Kind regards,
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