Yemeksepeti.com Reviews 86

I had a very disappointing experience with Yemeksepeti. The delivery was extremely late and the food arrived cold. Customer service was not helpful at all and it was very difficult to get a proper response. The app looks nice but the service quality does not match the expectations. I will definitely think twice before ordering again.

Their service and delivery is TERRIBLE. Won’t recommend at all.

Their customer service is horrible. They dont provide refund for mistakes in your order.

Horrible customer support, extremely bad delivery service and zero accountability for their mistakes. You will have to use this service as sometimes it's the only option, but avoid at all costs when you can.

They charged me 30$ twice for groceries ( total of 60$ ) and when I asked the delivery driver he said "nono we serious company we don't do that" idiot scammers. I contacted support instead of refunding me WITH PROOF OF SCREENSHOTS OF MY CARD CHARGE they gave me 100Lira, which is a 2-3 dollar coupon that I can only use IF I PURCHASE AGAIN. Idiotic scammers, shit support.

I tried today to complete an order and tried several times to make the payment with 3 different cards !
Didn't work ! Finally I gave up and called the local kebab shop and explained that I want to pay at the door , my order went threw and I paid at the door !
I want to know the reason why I couldn't save my CC or debit cards in the app? All cards are active for international payments!
I am using them in TR ALWAYS!

I lost my cupon because I left the app. I left the app because the order button was bugged out. I can't even connect to a live help. It just automaticly leads me to dumb AI. Overall lame and ugly experience.

Absolutely appalled, I ordered from.Hong Kong Chinese In Kuşadası. I ordered chicken noodles. I put a note on to say I am allergic to mushrooms very severely. The order arrived thankfully I checked all mushrooms, maybe 4 pieces of the smallest chicken you can imagine. Contacted them immediately on yemeksepeti, assumed they would get someone to bring correct order. Oh no 50tl refund then chat closed. It cost me 422tl for this , I sent them photos I've tried again today to say I am not willing to accept the 50tl . The item is still in the bag uneaten. They do not care and cut chat immediately. As for hong Kong substitution of mushrooms is obviously cheaper than using chicken- never again. I will use other agencies in Kuşadası that deliver food.

I ordered food yesterday from popeyes and the order never came, when i talked to the costumer service they blocked me and the guy was so rude.
I have been ordering food for my whole life and this was the worst experience.
They didn't even give me cashback, I consider this a criminal act and they should be held account for it, the problem isn't money the problem is how they treat their own clients.
DO YOU EVEN HAVE H.R. IN YOUR COMPANY?

So many times its missing food, wrong food, and the agent in chat just close the conversation. Get payed WAY to little back for so much food i didnt recive. I Guess im stupide that did try again and again and hoped for something better!

Customer service is really bad.Not even trying to help you.

When you accept a coupon for inconvenience but there is more than the discussed problem like burned food they don’t care

YemekSepeti is one of the worst apps you could possibly use, and here’s why.

At first glance, everything seems fine—but God help you if anything goes wrong. Their support is absolutely terrible. The agents show up in chat, but they don’t solve anything. Instead, they just create a ticket and pass you off to someone else, promising a resolution "later." Spoiler: that "later" never comes.

If you cancel an order, need changes, or face a delivery issue, you’re completely screwed. Support is useless—no feedback, no solutions, just endless frustration.

And don’t even get me started on their couriers. Half of them seem completely incompetent—delivering to the wrong address, ignoring instructions, or just being outright stupid. I have no idea how this company hires such clueless people, but it’s a disaster waiting to happen.

If you enjoy wasting your time, money, and sanity, go ahead and use YemekSepeti. Otherwise, stay far away. This app is a joke.

Absolutely rubbish company, it’s fine until they get something wrong, wrong order forget about getting your money back or even then taking responsibility they will just cut you off! Avoid this rubbish company!

This disgusting app charged me for orders in Turkey when I never received them. It's 2024 and everything is in Turkish and nothing is in English. You would think that most companies especially with large tourism would have everything in English for better business. There isn't even an option to change anything to English to make things readible for UK customers which is how they make their money. Their drivers steal food and pretend that they only take cash. NEVER ORDER FROM THIS COMPANY AS I LOST ALOT OF MONEY IN TURKEY using this stupid and pathetic app.

DONT BE TEMPTED TO USE THIS APP.

Biggest scammers !this application should be closed !!! I would like to post the conversation with the help center. Telling me this is normal here and not it's there problem. But am gonna insure everybody gonna see this !! Guies uninstall this application if we do it together in big numbers they will close it !!
#ShutdownYemeskeptii 🤢🤢

You cant even order food if you not have a turket number, and im not from here very bad

No refund of the money for missing item. Can't get any person to support. The automatic support doesn't answer anything. Cancelation of orders without any reason.