Yescomusa Reviews 

Well, I ordered a solar umbrella. The solar does not work. I am having a helluva time trying to reach these people. I call during regular business hours; they say I am calling outside their business hours. They say leave a message; the phone hangs up on me. I have sent an email and am waiting to hear back. I strongly advise not ordering from this company.

Ordered a large umbrella for a picnic table- delivered in a smashed box (both ends) where one end the top was sticking thru and the plastic piece at the end was smashed and bent (very cheap anyway) and the umbrella metal arms were bent -sent pics as directed and was back and forth with the company who was willing to reimburse for the umbrella but I had to pay 22$ for a new box to return it to UPS (as directed by the return instructions) -neither Amazon or yescom would reimburse for the box required by UPS - the staff at UPS basically said ‘good luck getting reimbursed’ with either company! Umbrella was cheap looking anyway so glad I returned it

Warning! This company pretended to be Wayfair, once I made the payment through PayPal I realised it was probably a scam. Terrible really, on closer inspection the website was made in 2025 and only has a few bits on it definitely not Wayfair! Also never received any email confirming order or tracking info, swiftly got in touch with PayPal to refund my money

Update- I have started a dispute through PayPal and now the fake 'wayfair' company are asking me to cancel the dispute so they can refund me quicker - eh I don't think so, refund first and then the dispute will be closed - pressuring me into closing the dispute and then not get a refund...be warned

I ordered a neon cord light $267.00 2 weeks ago and have still not received it .. This place is SUCKS
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I ordered a roof canopy that arrived with a dent in the roof and no center support, which is too lightweight for the weather we have in the mountains. I have requested a return, and Yescom has been most discourteous and difficult and has dragged their feet on supplying a return label. UPS wants $300 shipping to return it, and Yescom is evading the return. Terrible Customer Service; don't buy from them if you're not certain you will keep it.

We purchased a RO water filter system & after a short time it started to leak. It was after 30 days but we have had several other systems in the past for years with no problems. This company has terrible customer service. You send an email wait days for a response & then they just ask a different question. Now no response for 3 days. They only email in the middle of the night making me believe they are not US based. Don't buy from them.

This company is unprofessional, and they take advantage. I returned an item that the box never was opened, also, I returned in the same box of Amazon, again, I never opened the box. I returned it same day, and now they have an excuse saying that I opened the box just to charge re-storage fee. Be careful with this company. they take your money unfairly.

Do not buy from this company. We ordered an item from this company, however it did not work for our application. I contacted them several days later to start the return. I first had to take a picture of the item and sent it to them. I got an RMA and shipped the package back to them. Emailed them again, and they requested the carrier I used and wanted the tracking #. I complied and even the name of the person signing for it. I was then told they couldn't find the return and to send a copy of the FedEx form indicating tracking number and who signed for it. I did this, then they said the item was found and I would be refunded the next day. It has been two weeks and no refund. Luckily I have a fedex account and could provide this last form, but apparently that didn't help. In all the returns I have ever made, this takes the cake. It appears they make you jump through so many hoops, then still do not process the return. I will email them again today!

Do not order from here or the LA shop. Both of these companies are a scam and sell items worse then wish.com read their terms very carefully. Basically says every description is a lie and they are not liable. Steer clear.

They never shipped our awning and never returned our calls or emails so we had to reverse the credit card charges. dont waste your time with this outfit

Great customer service and turn around when processing and shipping my order. Great product as well. Thank you!

Terrible customer service when you receive defective item.
The give you the run around and they just ignore you. Result. We will send you a new one after many weeks of phone calls and emails. After a week. Nothing. Called again. Oh we are sorry. Item now out of stock till sometime...weeks from now. Item for seasonal use. Second time I have trouble with them regarding same product. . Will not order again.

I have made two recent purchases from yescomusa, a three by five American flag, very good quality, above what i expected, and a thirty foot flagpole, in my yard now, beautiful, sturdy, I am very pleased with service and product

Do not order anything from this company. They have Horrible customer service. They know nothing about the products they sell and they even lied about returning my call. I called back to see why my issue wasn't being handled and they hung up on me. Do not order anything from them, whatever they're selling you can find else where.