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YES Energy Solutions Reviews 

497
•
TrustScore 4.5 out of 5

4.7

Energy Equipment and Solutions
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Review summary

Created with AI, based on recent reviews

Looking at 215 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally kind, patient, and knowledgeable during phone conversations. Consumers note that the advisors provide clear, useful tips and help people navigate available options for energy saving. However, some customers also noted that communication could sometimes be poor and scheduled calls failed to happen. A few people experienced frustrating interactions where they received no meaningful assistance or felt the support was inadequate. Others felt the whole process could be intrusive and time-consuming without offering the expected practical solutions. People mentioned difficulties with mismatched locations and unhelpful referrals during their attempts to get help.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their knowledgeable, helpful, and friendly... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful and professional agents.... See more

Service

Customers consistently note positive experiences with service, highlighting the friendly, professional, and... See more

User experience

Reviewers highlight positive aspects of user_experience, expressing great satisfaction and appreciation for... See more

Customer communications

Users describe ambiguous interactions with contact, noting that representatives often called precisely at the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Paul, Hayley and Naomi, we're so very patient, supportive and kind , regarding my circumstances..... I'm a very private and proud person , who has worked all my life , until circumstances change... See more

Company replied

Rated 5 out of 5 stars

Luke rang me at the time I'd been advised. He was friendly and helpful. He took the time to search for any help I might be entitled to and actually listened to my concerns. Unfortunately, as I live in... See more

Rated 5 out of 5 stars

The very friendly, excellent customer service skills of Prav Makh! Speaking clearly and explaining everything to me and accepting my constant interruptions! Made me feel very comfortable explaining a... See more

Rated 5 out of 5 stars

Had a phone call today with Luke, very pleasant and helpful. Gave me relevant advice, also made a referral regarding my boiler which was followed up five minutes later by a call from Cadent. Very posi... See more

Company details

  1. Energy Equipment and Solutions
  2. Gas installation service

Written by the company

YES Energy Solutions is a company with a strong social purpose. Everything we do is centred on our goals: Reducing CO2, reducing carbon emissions and alleviating fuel poverty. We're a Community Interest Company, which means we reinvest the money we generate back into our communities. We don’t have shareholders to satisfy which enables us to generate profit to put back into the community and continue our critical work. Our Advice Line is available for homes across England, Scotland and Wales offering free, dedicated advice on saving money on energy bills. We can offer confidential income maximisation and more with our holistic, wrap around support. Our Projects team manage the installations to help reduce your bills and your carbon footprint. The Projects team work with local authorities on the management and delivery of their funded schemes. Our ECO team work with our accredited installer network to help provide funding and more on installations through the Energy Company Obligation and Great British Insulation Scheme funding.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

497 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(497)

210 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Prav was extremely helpful and…

Prav was extremely helpful and friendly. They clearly explained everything I needed to do and what I was entitled to. I couldn’t have asked for better customer service.

2 October 2025
Unprompted review
Rated 1 out of 5 stars

I'm actually disappointed and anxietyed…

I'm actually disappointed and anxietyed crying with a colleague I'm a single mother wanted emergey help,the lady wouldn't help as i dont have Access to a camera phone so i cant get help i wanted now sitting in a panic,,First ckient said i could just read my meter numbers over phone but lady said no? 😔 This is a friend's email my name miss Rebecca smith

1 October 2025
Unprompted review
YES Energy Solutions logo

Reply from YES Energy Solutions

Thank you for taking the time to leave a review following your recent conversation with ourselves.
We value your comments and feedback, your experience will be looked in to further internally to be improve our service and communication.

We are more than happy to look into what support we can offer based on your circumstances.
For us to be able to do this we would need clear images of your meters showing the serial numbers and balance, alongside a current utility bill.

To assist you further in providing this, a member of the team will contact you within 2 working days to discuss this further.

Kind regards, YES Energy Solutions

Rated 1 out of 5 stars

Left a message for a call back ....

Left a message for a call back ..... calls after one week ..... advised my gas has been turned off by the glorious Cadens. Help offered by Yes ... an information pack on draft excluder.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Brief and friendly

Had a lovely brief chat with a friendly advisor who was very helpful and polite. And a follow up email with all of the information we need to follow up on advice given.

11 September 2025
Unprompted review

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