Yorkshire Water Reviews 

Called to deal with my enquiries. Received a great service.

The representative who answered my telephone call. Rabia delivered a first class Service, probably the best in my experience.
Took the time to understand my issues and difficulties and recognised that they were a little unusual. In the end she did not finish the call until she was absolutely certain that she had aided me to registering online successfully and understanding what was going on regarding serial numbers, et cetera.

The person I spoke to answered my questions and was helpful and polite

The wait music is great. 🎶
The staff are always helpful, friendly and personable. Everything is dealt with efficiently and effectively in a very pleasant manner.
It’s a pleasure phoning Yorkshire Water.

Seamless change over of details when moving.

Very helpful happy to help and new how to listen and answer my questions

We recently had to move house due to our landlord giving us notice so her daughter could move in. It was a very stressful time and a shock. I contacted Yorkshire Water to confirm we had moved out and the date we left the house. I set up a direct debit for the amount we owed thinking it was sorted. Upon this we have received numerous emails, bills and letters asking us to pay when our first payment has already been taken. I feel like we are being treated like criminals and it needs to stop. The bill itself is a drop in the ocean and not worthy of being harrassed like this. Absolutely shocking that the communication is so disjointed. One of the letters stated that they had instructed my bank to take the whole amount! We moved out on the 1st July, it is now the 15th August and we are still receiving communication from them. Appalling service, how can they treat customers like this? It was not our fault we had to leave the property, a little bit of empathy wouldn’t go amiss.

Feedback from meter instal. Some refund but still overcharged by around 10 to 12k

Great organisation

Really helpful and lovely- great at fully explaining all the options

The gentleman I spoke with was kind patient and non judgmental and helped me to update my information set up a payment plan and get extra support to clear my arrears

The people I spoke to were very pleasant and the second person I spoke to took time to explain everything simply as it was a little complicated and he has adjusted our Direct debit ensuring we do not get into debt . I feel I can call Yorkshire water anytime about any worried so thank you - you have a good person in the job . Property owner 14.8.2026

Really supportive lady who I spoke to today regarding the loss of my husband and sorting out my water bill
Couldn’t of help me enough

The lovely lass l spoke with was so very helpful and patient, very polite and cheerful we even shared a bit of a giggle although the advice and information she gave was professional, gave my day a lift she did

The call agent was professional and give me accessible information and correct information very polite an appropriate manners he got my payment through very fast response an he is very intelligent very. Really nice lad keep him there he could teach people how too take calles well done young man very good Asian lad he resolved my when the computer system was down different option he give me very nice lad

Yorkshire Water are a brilliant company to deal with and even seem to do the water bit relatively well also!

They understood what i needed they were kind and very polite

I'm leaving this review because their own feedback page is like their website, not very user friendly. Shame because customer service is excellent.

Friendly staff
I had a issues with payments spoken to lyn in a specialist team who was friendly show empathy and listen to my concerns a very good experience from start to Finnish

Yorkshire Water used a sub contracting tanker company to attend sewage work at neighboring property opposite our property. On leaving the property opposite the tanker whilst manoeuvring has knocked into our drystone garden wall causing partial collapse.
Yorkshire Water will not take responsibility for this. I have been passed from pillar to post for the last 3 months whilst they try to avoid paying for the repairs. Laughably at one point they even denied tanker was in our village despite it evidently was as they also damaged a flag stone in the neighboring property.
Very poor treatment by Yorkshire Water trying to avoid having to take responsibility for damage they clearly caused. What a shame they are a natural monopoly and we have no choice but to continue being their unhappy customer!