Your Move Reviews 

10,978
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 553 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and agents for being exceptionally helpful, professional, and friendly throughout property purchases and sales. People note that the overall service is extremely efficient, with team members providing regular updates, prompt feedback, and smooth management from start to finish. Some reviewers were not happy with the response times, mentioning that communication could be frustratingly slow when trying to get timely updates. A few individuals also reported occasional difficulties regarding scheduled viewing appointments, property maintenance concerns, and unresolved customer inquiries. Others felt that dealing with certain branches lacked the consistent quality experienced elsewhere.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professional, friendly, and supportive... See more

Service

Reviewers mention positive feedback about service, noting that the team is professional, friendly, and... See more

Customer service

Consumers find customer service to be positive, highlighting professional, understanding, and caring support... See more

Response time

Reviewers highlight ambiguous aspects of response time, as opinions are heavily divided. While many customers... See more

User experience

People report positive experiences with user experience, highlighting flawless interactions and knowledgeable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The manager & staff were amazing, nothing was too much trouble for them. I mentioned I was disappointed with the photographs taken for a previous property I had sold and manager, Steve, came out wi... See more

Company replied

Rated 5 out of 5 stars

Kara was fantastic regarding purchase of our home in Ashleigh Road. Not at all pushy and accomodated our request for a second viewing at very short notice. Was then very helpful throughout the buying... See more

Company replied

Rated 5 out of 5 stars

Fiona and Avril at the Sheerness Branch are fantastic. I accepted an offer after being with them for 2 weeks and they have restored my faith in the human race bless them. After being messed around w... See more

Company replied

Rated 5 out of 5 stars

Glenn and Ellie in Edinburgh provided a friendly, professional and efficient service, providing updates on process, viewings and offers on a regular basis. Received offer of 10k above home valua... See more

Company replied


Company details

  1. #23 of 31 best companies in Estate Agents
  2. #36 of 47 best companies in Estate Agent

Written by the company

Your Move is a multi-award winning estate and letting agency with a nationwide network of connected branches, offering expert property services across England, Scotland and Wales. Whether you're buying, selling, renting or letting, our local property professionals are here to guide you every step of the way. We put our customers first in everything we do. From initial valuation to final completion, Your Move is committed to delivering exceptional service, honest advice, and tailored support. We pride ourselves on our clear communication and personal approach, because we know that no two moves are the same. With decades of experience and local market knowledge, our team takes the time to understand your needs and ambitions, ensuring a smooth and stress-free journey. "All under one roof" - we also offer access to trusted partners for mortgage advice, insurance, surveying and conveyancing, making Your Move a truly comprehensive property solution.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

11k reviews

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4.4

All reviews

(10,978)

517 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Team

Everyone at Your Move Romford has worked very hard to successfully sell our property especially Gaurav & Georgia.
Very good communication throughout and professional.
Cannot be faulted.

12 September 2026
Rated 5 out of 5 stars

Your Move Beccles are excellent

Your Move Beccles are excellent. Kayleigh, Maddie and Olly are so professional and ensure updates are given promptly and guided us through the whole process stress fee. I would highly recommend 5* service.

14 September 2026
Rated 5 out of 5 stars

Megan at Sittingbourne is superb

Megan at Sittingbourne is so thorough, you always get an email back promptly or she will reach out another way. You don’t have to chase her, you’re not left hanging. She is so polite when you speak to her, nothing is too much. There are many times she has reassured me that I do matter as a landlady, exemplary service.

10 September 2026
Unprompted review
Rated 5 out of 5 stars

I had an amazing experience and I need…

I had an amazing experience and I need to thank everyone for the great experience and customer service

10 September 2026
Unprompted review
Your Move logo

Reply from Your Move

We're so glad to hear you had an amazing experience and appreciate your kind words about our service. Thank you for your wonderful feedback!

Regards,
Your Move

Rated 2 out of 5 stars

Your move generally were ok but their…

Your move generally were ok but their conveyancing solicitors made me rip my hair out

11 March 2026
Your Move logo

Reply from Your Move

We appreciate your feedback regarding your moving experience. We are truly sorry to hear about the difficulties you faced with the conveyancing solicitors. Could you provide more information please?
Regards,
Your Move

Rated 5 out of 5 stars

I recently moved into a property…

I recently moved into a property through Your Move Walkden and had a really good experience from start to finish. They guided me through every step and kept me updated throughout.

A special thank you to Mr Lee for being so helpful and understanding. He made the whole process much easier and stress-free.

Really happy with the service and would definitely recommend Your Move.

2 September 2026
Unprompted review
Your Move logo

Reply from Your Move

Thank you for your wonderful review! We are so pleased to hear that your recent move was a positive experience from beginning to end. It's fantastic to know that our team provided clear guidance and kept you informed throughout the process. We truly appreciate your kind words.

Regards,
Your Move

Rated 5 out of 5 stars

My Move was an Easy Move

Easy to contact and pleasant to do business with. Achieved plenty of footfall and kept me apprised at all times of viewings. Quick to provide feedback. Gave good advice about completing the process and remained engaged until the sale was completed.

4 September 2026
Your Move logo

Reply from Your Move

Thank you for your wonderful review! We are so pleased to hear that you found our team easy to contact and that we kept you well-informed throughout the entire process. We appreciate your kind words about our advice and continued engagement until the sale was completed.

Regards,
Your Move

Rated 1 out of 5 stars

11 Thompson street East Darlington

11 Thompson street Darlington
"Extremely poor and unlawful behavior from this agency. We were due to move in today with our 10-month-old baby, having called the agency every single day for updates. On the day of the move, they informed us that our references hadn't cleared in time and that we did not meet their income criteria. They are now illegally refusing to refund our £192 holding deposit. Under the Tenant Fees Act 2019, failing an internal referencing check or income criteria is NOT a legal reason to retain a holding deposit. They are exploiting international renters. This matter has been formally reported to the Property Redress Scheme and Trading Standards."

10 September 2026
Unprompted review
Rated 5 out of 5 stars

A fantastic service from the Your Move…

A fantastic service from the Your Move team. Everyone was friendly, helpful, and always willing to answer my questions. They communicated clearly throughout and went above and beyond to ensure everything progressed smoothly. Thank you for making the process so easy. Highly recommended!

10 September 2026
Unprompted review
Your Move logo

Reply from Your Move

Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you had such a positive experience with our team. It's fantastic to know that our clear communication and dedication made the process easy for you. We truly appreciate your recommendation!

Regards,
Your Move

Rated 5 out of 5 stars

Well done.

They got the job done and were easy to deal with.

10 September 2026
Your Move logo

Reply from Your Move

We're so glad we could help and make things easy for you. We appreciate your kind words!

Regards,
Your Move

Rated 5 out of 5 stars

Moving House Stress

Your Move are a good company to deal with. As a tenant I had some issues and stresses. Moving out of one house into another was monumentally stressful but Susan Black was amazing, professional but also friendly and supportive while maintaining an objective stance as the go-between (tenant and landlord) in any scenario that occurred, Thank you for your diplomacy and efficiency

9 August 2026
Unprompted review
Your Move logo

Reply from Your Move

We are so pleased to hear that our team provided such excellent support during your move. We understand that moving can be a challenging time, and we are glad that our colleague's professionalism, friendliness, and diplomacy made a positive difference for you. We appreciate your kind words.

Regards,
Your Move

Rated 5 out of 5 stars

We had a recommendation from our…

We had a recommendation from our neighbour to go to Your Move removal company, Highbridge. We were so glad we got a quote John and the guys were amazing. They were so professional, Johns team was careful with our special items , and loaded the furniture on the van with great care .The whole family orientated, from the gentleman who checked the amount we had to move and his lovely wife who did the invoices .
And the 2 lovely lads who were always polite, they worked so hard with john.They are a credit to your move. If ever move again will come to you first .bless you all! Barbara and Paul Haycock Thank you 😊

15 July 2026
Unprompted review
Rated 1 out of 5 stars

I had contacted them about renting a…

I had contacted them about renting a house. Two days before moving in, they rejected my application based on a misrepresentation of a material fact. They wanted to retain my holding deposit, but they returned it after I threatened to sue them. They are a waste of time and poor services too.

8 September 2026
Unprompted review
Your Move logo

Reply from Your Move

We sincerely regret that your application experience was unsatisfactory. We would like to review this situation, which branch was this with?

Regards,
Your Move

Rated 1 out of 5 stars

Horrible service on multiple occasions…

Horrible service on multiple occasions back to back. They schedule appointments foe viewing and do not turn up. When you call them, the person on the line says they are not from the lettings dept and therefore your call falls on deaf ears. They falsely claim they have left voice mails. They deliberately misspell email addresses and say they have sent appointment cancellation emails. To clairify, these emails are sent 15 minutes before the appointment. The so called representative said the property has been removed from the market. If that is the case, then why waste our time with appointments. I strongly suspect this is click bait for properties not on their portfolio. Disgusting service from a fly by night quack estate agent.

4 September 2026
Unprompted review
Your Move logo

Reply from Your Move

We are truly sorry to hear about the frustrating experience you have had with our services on multiple occasions. We are committed to improving our processes to prevent such occurrences in the future, to do so could you please let us know which branch this was with?

Regards,
Your Move

Rated 5 out of 5 stars

The manager & staff were amazing

The manager & staff were amazing, nothing was too much trouble for them. I mentioned I was disappointed with the photographs taken for a previous property I had sold and manager, Steve, came out with a drone & took the splendid photos himself
The office is well located in Oswestry & properties for sale are well displayed. I was away much of the time the bungalow was being marketed & there was always someone to come out to meet prospective buyers & show them round the property
Many thanks to one and all. A great result at a difficult time in the property market

3 September 2026
Your Move logo

Reply from Your Move

We are so happy to hear about your positive experience with us, especially regarding the extra effort with the property photographs. It's wonderful to know that our team's dedication to assisting with viewings, even in your absence, made a difference. We truly appreciate your kind words and are delighted we could achieve a great result for you.

Regards,
Your Move

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