Your Move Reviews 

10,914
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 549 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and agents for being exceptionally helpful, professional, and supportive throughout the entire property buying and selling process. Reviewers also highlight the smooth communication, regular updates, and quick responses that significantly reduce stress during these major life events. Consumers consistently express satisfaction with the reliable guidance and friendly local teams that assist them from start to finish. Some people mentioned experiencing poor communication, a lack of prompt replies, and broken promises regarding important tenancy or sale updates. A few customers additionally noted frustrating instances of unprofessional behavior, passive-aggressive interactions, and inadequate handling of property repairs or maintenance.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their friendly, helpful, and professional... See more

Service

Reviewers mention positive feedback about service, highlighting efficient processes, helpful staff, and... See more

Customer service

Users describe positive interactions with customer service, noting that staff members are very friendly,... See more

Response time

Customers had ambiguous experiences with response_time, with some reviewers praising fast communication,... See more

User experience

Consumers find user experience to be very positive, highlighting smooth processes and friendly, helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fiona and Avril at the Sheerness Branch are fantastic. I accepted an offer after being with them for 2 weeks and they have restored my faith in the human race bless them. After being messed around w... See more

Company replied

Rated 5 out of 5 stars

Kara was fantastic regarding purchase of our home in Ashleigh Road. Not at all pushy and accomodated our request for a second viewing at very short notice. Was then very helpful throughout the buying... See more

Company replied

Rated 5 out of 5 stars

Prompt and efficient arrangement to view the property and the person who showed us round was engaged and interested. Offers were communicated quickly by Morgan and feedback equally quickly. So far... See more

Rated 5 out of 5 stars

Being elderly and myself and my husband having to move for medical reasons we felt it would be a daunting experience. We didn’t need to worry. From start to finish we were talked through everything an... See more

Company replied


Company details

  1. #22 of 30 best companies in Estate Agents
  2. #36 of 48 best companies in Estate Agent

Written by the company

Your Move is a multi-award winning estate and letting agency with a nationwide network of connected branches, offering expert property services across England, Scotland and Wales. Whether you're buying, selling, renting or letting, our local property professionals are here to guide you every step of the way. We put our customers first in everything we do. From initial valuation to final completion, Your Move is committed to delivering exceptional service, honest advice, and tailored support. We pride ourselves on our clear communication and personal approach, because we know that no two moves are the same. With decades of experience and local market knowledge, our team takes the time to understand your needs and ambitions, ensuring a smooth and stress-free journey. "All under one roof" - we also offer access to trusted partners for mortgage advice, insurance, surveying and conveyancing, making Your Move a truly comprehensive property solution.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

11k reviews

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4.4

All reviews

(10,914)

522 reviews in the last 12 months

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Rated 5 out of 5 stars

ESTATE AGENT Esme 😃

I honestly couldn’t recommend Esme from Move Estate Agents enough! 🩷

I viewed a beautiful flat yesterday and was absolutely over the moon when Esme called me today to let me know I’d been successful! She has been so lovely, helpful and supportive throughout the whole process. Her communication has been amazing, and she has kept me updated every step of the way, which has made everything feel so much easier and less stressful. Thank you so much for all your help, Esme! I’m so excited for this next chapter and couldn’t be happier! 🥹🏡🩷

5 stars absolutely deserved! ✨🥳🥳

11 August 2026
Unprompted review
Rated 1 out of 5 stars

Your Move Glenrothes is the worst…

Your Move Glenrothes is the worst renting agency I have dealt with. I have been living in one of the property they manage for more than four years and been reporting issues in the property for at least three years but they do not repair anything, almost many things need to be changed but they do not get a damn about anything. They are only interested in their ticking off policy and six month visits, tenants are not valued at all. They are interested only in satisfying landlords. They deceive tenants and make them to live in hard conditions. In short do not use this agency to rent or buy a property.

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Recommended

Excellent service throughout from Matthew and team. Good communication/information. Always polite, friendly & professional. Competitive costing. Recommended.

31 July 2026
Rated 5 out of 5 stars

Recently decided to sell my house and…

Recently decided to sell my house and chose to go with yourmove following a face to face meeting with their agent, Lorna. The entire experience so far has been flawless and made great by Lorna, with excellent communication and solid advice. Lorna did exactly what she said she would and took the stress out of a very stressful experience. I'm so glad I chose yourmove, very professional and very customer focused. I would absolutely recommend yourmove!

27 July 2026
Rated 5 out of 5 stars

Best in falkirk

The girls in the office were friendly, efficient & great at communicating by far the best estate agent I had dealings with. Lorna was really friendly & professional while showing us round the property & when we offered while viewing she was quick to take it to the seller. Very happy with the service

30 July 2026
Rated 5 out of 5 stars

Prompt and efficient arrangement to…

Prompt and efficient arrangement to view the property and the person who showed us round was engaged and interested. Offers were communicated quickly by Morgan and feedback equally quickly. So far - all processes have been managed efficiently and professionally. Morgan is very good to deal with

5 August 2026
Rated 5 out of 5 stars

I had a fantastic experience with Your…

I had a fantastic experience with Your Move from start to finish. Emily and Lee were both incredibly helpful, friendly, and professional throughout the whole process. They kept me informed every step of the way, answered all of my questions quickly, and made everything as smooth and stress-free as possible. Their excellent communication and support really stood out, and I couldn’t have asked for a better service. I would highly recommend Your Move, especially Emily and Lee, to anyone looking to buy or rent a property. Thank you both for all your help!

30 July 2026
Unprompted review
Rated 5 out of 5 stars

My moving experience

Kirsty Affleck was absolutely amazing. To be honest, I dealt with the other staff as well, and they were really lovely. I had no issues from start to finish. Everything was handled for me, so that my application was made effortless from my side. I absolutely 100% recommend Your Move in Consett. Thank you to you all, you're incredibly amazing.

10 July 2026
Unprompted review
Your Move logo

Reply from Your Move

Thank you so much for your wonderful feedback! We are delighted to hear that your experience with us was so positive and effortless from start to finish. We truly appreciate your recommendation.

Regards,
Your Move

Rated 5 out of 5 stars

Brilliant team to deal with.

Worked with the team at Your Move Swanley to sell our prorperty. George. Ella and the team did a fantastic job. They were super helpful throughout, always available to help and answer any queries and went the extra mile to get the sale over the line. Brilliant company to deal with and would certainly recommend you give them a try.

31 July 2026
Unprompted review
Your Move logo

Reply from Your Move

We are so pleased to hear about your positive experience with our team. We always strive to provide excellent service and are glad we could assist you throughout the selling process. Thank you for your kind words and recommendation!

Regards,
Your Move

Rated 5 out of 5 stars

First- rate professional service

First- rate professional, understanding and caring support from Victoria in all our conversations. Constant updating and response over any issues we had. First - class service. Thank you

29 July 2026
Unprompted review
Your Move logo

Reply from Your Move

We're so glad to hear about your positive experience and the excellent support you received. We truly appreciate your kind words and feedback!

Regards,
Your Move

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