Your Move Reviews 

10,926
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 550 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, professional, and friendly throughout property transactions. People also deeply appreciate the smooth overall user experience, noting that viewings and property offers are arranged promptly with consistent updates and clear communication from the team. Some reviewers were not happy with communication and response times, mentioning that messages were ignored, phone calls were not returned, and replies were significantly delayed. A few customers also pointed out frustrating issues with maintenance repairs and staff behavior encountered in certain branch locations.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional throughout their property journeys. Reviewers... See more

Service

Users describe positive interactions with service, highlighting efficient processes and regular updates... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting helpful advice, clear... See more

Response time

Reviewers mention ambiguous feedback about response time. Many customers praise the prompt communication,... See more

User experience

People report positive experiences with user experience, highlighting an overall smooth and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Glenn and Ellie in Edinburgh provided a friendly, professional and efficient service, providing updates on process, viewings and offers on a regular basis. Received offer of 10k above home valua... See more

Company replied

Rated 5 out of 5 stars

Kara was fantastic regarding purchase of our home in Ashleigh Road. Not at all pushy and accomodated our request for a second viewing at very short notice. Was then very helpful throughout the buying... See more

Company replied

Rated 5 out of 5 stars

Fiona and Avril at the Sheerness Branch are fantastic. I accepted an offer after being with them for 2 weeks and they have restored my faith in the human race bless them. After being messed around w... See more

Company replied

Rated 5 out of 5 stars

Being elderly and myself and my husband having to move for medical reasons we felt it would be a daunting experience. We didn’t need to worry. From start to finish we were talked through everything an... See more

Company replied


Company details

  1. #22 of 30 best companies in Estate Agents
  2. #36 of 48 best companies in Estate Agent

Written by the company

Your Move is a multi-award winning estate and letting agency with a nationwide network of connected branches, offering expert property services across England, Scotland and Wales. Whether you're buying, selling, renting or letting, our local property professionals are here to guide you every step of the way. We put our customers first in everything we do. From initial valuation to final completion, Your Move is committed to delivering exceptional service, honest advice, and tailored support. We pride ourselves on our clear communication and personal approach, because we know that no two moves are the same. With decades of experience and local market knowledge, our team takes the time to understand your needs and ambitions, ensuring a smooth and stress-free journey. "All under one roof" - we also offer access to trusted partners for mortgage advice, insurance, surveying and conveyancing, making Your Move a truly comprehensive property solution.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

11k reviews

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4.4

All reviews

(10,926)

536 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Chantelle Lloyd at the Sedgley branch…

Chantelle Lloyd at the Sedgley branch went above and beyond. She was very friendly and efficient and enabled the sale to go through y keeping all parties prorate. We are very impressed.

14 August 2026
Unprompted review
Your Move logo

Reply from Your Move

We are so pleased to hear about your positive experience with our team. We always aim to provide efficient and friendly service, and we are glad we met your expectations.

Regards,
Your Move

Rated 5 out of 5 stars

Montrose Branch 5 ⭐

Antonia and Elina from the sales department in Montrose helped me with the efficient sale of my property in a time where I needed it gone quickly.

I can’t thank them enough for their support and communication throughout, will definitely be using again for future buying / selling.

12 August 2026
Unprompted review
Your Move logo

Reply from Your Move

We are so pleased to hear that our team was able to provide you with such efficient and supportive service during the sale of your property. We truly appreciate your kind words and look forward to assisting you again in the future.

Regards,
Your Move

Rated 5 out of 5 stars

Brilliant service

Glenn and Ellie in Edinburgh provided a friendly, professional and efficient service, providing updates on process, viewings and offers on a regular basis.
Received offer of 10k above home valuation report within 1 week of going on the market in June.
Sale has completed today.
Great job!

16 June 2026
Your Move logo

Reply from Your Move

We are so pleased to hear about your excellent experience with our team in Edinburgh! Achieving such a fantastic offer and a swift completion is wonderful news. Thank you for sharing your positive feedback.

Regards,
Your Move

Rated 5 out of 5 stars

Very pleased

Although the sale is still ongoing, we are delighted with how things have been dealt with so far. The communication has been excellent and everyone is very professional.

13 August 2026
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Reply from Your Move

We are so pleased to hear that you are happy with our communication and professionalism during your ongoing sale. Thank you for your kind words.

Regards,
Your Move

Rated 5 out of 5 stars

Huge thanks to Sam at YourMove Margate!

After spending some time viewing properties I met Sam who showed her passion and experience for the area and was a delight to talk to. Upon offering she kept things moving smoothly and communicated clearly and quickly every step of the way right up to completion. Thank you for making a notoriously stressful process so much easier for a first time buyer!

13 August 2026
Unprompted review
Your Move logo

Reply from Your Move

Thank you so much for your fantastic review! We're thrilled to hear that your experience was so positive, especially as a first-time buyer. It's wonderful to know that our colleague's passion and clear communication helped make the process smoother and less stressful for you. We're delighted to have assisted you every step of the way.

Regards,
Your Move

Rated 5 out of 5 stars

Very friendly helpful staff at Washington office

Very friendly staff at Washington office who kept us informed of the process. Our house sold on first day that it was shown on Facebook, couldn't ask for more.

27 July 2026
Your Move logo

Reply from Your Move

We're so glad to hear about your positive experience with our Washington office staff and the quick sale of your home! We appreciate your kind words.

Regards,
Your Move

Rated 5 out of 5 stars

Pleasure to deal with

The team at the Beccles office were polite and friendly. Ollie explained everything clearly. Communication was good.

24 July 2026
Your Move logo

Reply from Your Move

We're so pleased to hear about your positive experience with our team at the Beccles office. We appreciate your kind words about our clear communication.

Regards,
Your Move

Rated 5 out of 5 stars

Great service!

From our first meeting Daniel put me at ease and made me feel my house sale was in good hands. Always professional. The photographs, marketing and 360 tour presented it well and as a result my house had several offers within days of going on sale. Would happily recommend Your Move.

17 July 2026
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Reply from Your Move

We are so pleased to hear that you felt at ease and confident in our handling of your house sale. It's wonderful to know that our professional approach, marketing, and 360 tour led to multiple offers so quickly. Thank you for your recommendation!

Regards,
Your Move

Rated 5 out of 5 stars

Good communication

Good communication, regular updates from West Denton office

12 August 2026
Your Move logo

Reply from Your Move

We're so glad to hear that our communication and updates from the West Denton office met your expectations. Thank you for your kind words.

Regards,
Your Move

Rated 5 out of 5 stars

Excellent service

12 August 2026
Your Move logo

Reply from Your Move

Thank you for your fantastic review! We’re delighted you had such a positive experience and really appreciate your feedback.

Regards,
Your Move

Rated 5 out of 5 stars

West Kingsdown

My Wife and I saw a property being advertised for sale by Your Move, it had only just been advertised, I spoke with the local office to arrange a viewing and got this confirmed for the following day, we viewed, we placed an offer which was accepted, the staff we spoke to and met could not have been more friendly, courteous and professional, a great experience all-round.

28 July 2026
Your Move logo

Reply from Your Move

Thank you for your fantastic review! We are so pleased to hear about your positive experience finding a property so quickly. It's wonderful to know that our team was friendly, courteous, and professional throughout the process, from arranging the viewing to the acceptance of your offer. We appreciate you sharing your great experience.

Regards,
Your Move

Rated 5 out of 5 stars

Crawcrook Branch

The team at the Crawcrook branch were fantastic from start to finish. They kept in regular contact with me and provided updates throughout the entire process. Their professionalism was outstanding, and they made the whole selling process incredibly easy and stress-free. My house was sold in less than a week, which was fantastic.

Hazel and Megan from the Crawcrook branch were both outstanding, and I would highly recommend them to anyone looking to sell their home.

12 August 2026
Your Move logo

Reply from Your Move

We are so pleased to hear that our team provided such outstanding professionalism and made your selling process incredibly easy and stress-free. It's wonderful to know that we kept you well-informed throughout. Thank you for your high recommendation!

Regards,
Your Move

Rated 5 out of 5 stars

ESTATE AGENT Esme 😃

I honestly couldn’t recommend Esme from Move Estate Agents enough! 🩷

I viewed a beautiful flat yesterday and was absolutely over the moon when Esme called me today to let me know I’d been successful! She has been so lovely, helpful and supportive throughout the whole process. Her communication has been amazing, and she has kept me updated every step of the way, which has made everything feel so much easier and less stressful. Thank you so much for all your help, Esme! I’m so excited for this next chapter and couldn’t be happier! 🥹🏡🩷

5 stars absolutely deserved! ✨🥳🥳

11 August 2026
Unprompted review
Your Move logo

Reply from Your Move

We are so happy to hear about your wonderful experience! It's fantastic that our team member provided such supportive and clear communication throughout your journey. We wish you all the best in your new home and are delighted we could assist in this exciting new chapter. Thank you for sharing your positive feedback!

Regards,
Your Move

Rated 1 out of 5 stars

Your Move Glenrothes is the worst…

Your Move Glenrothes is the worst renting agency I have dealt with. I have been living in one of the property they manage for more than four years and been reporting issues in the property for at least three years but they do not repair anything, almost many things need to be changed but they do not get a damn about anything. They are only interested in their ticking off policy and six month visits, tenants are not valued at all. They are interested only in satisfying landlords. They deceive tenants and make them to live in hard conditions. In short do not use this agency to rent or buy a property.

8 August 2026
Unprompted review
Your Move logo

Reply from Your Move

Hi, thank you for bringing this to our attention. We’re sorry to hear about the concerns you’ve raised regarding your experience. We take feedback like this seriously and will be looking into the circumstances with our Glenrothes branch to better understand what has happened.

Please contact the branch regarding your complaint in the meantime.

Regards,
Your Move

Rated 5 out of 5 stars

Very friendly and really helpful with…

Very friendly and really helpful with advice and keeping us up to date. Woukd and have recommended the Sutton on Sea Estate Agents Sarah especially.

3 August 2026
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Reply from Your Move

We are so glad to hear our team provided such helpful advice and kept you updated. Your recommendation means a lot to us!

Regards,
Your Move

Rated 5 out of 5 stars

Happy with service provided

Happy with service provided, staff very helpful and polite.

6 August 2026
Your Move logo

Reply from Your Move

We are so happy to hear that our team provided you with helpful and polite service. We truly appreciate your kind words.

Regards,
Your Move

Rated 5 out of 5 stars

Recommended

Excellent service throughout from Matthew and team. Good communication/information. Always polite, friendly & professional. Competitive costing. Recommended.

31 July 2026
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Reply from Your Move

We're so happy to hear about your excellent experience with our team! We truly appreciate your kind words regarding our communication, professionalism, and competitive costing. Thank you for recommending us.

Regards,
Your Move

Rated 5 out of 5 stars

Purchase

Natalie very helpful

5 August 2026
Your Move logo

Reply from Your Move

Thank you for your kind words and five-star review! It’s wonderful to hear you were pleased with our service.

Regards,
Your Move

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