Your Move Reviews 

11,013
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 568 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated local staff members for being extremely helpful, professional, and supportive throughout both property purchases and sales processes. Many people note that daily communication is remarkably clear, highly efficient, and consistently keeps everyone thoroughly well-informed at every single stage of the entire journey. Some reviewers were not happy with the overall communication standards and experienced frustratingly slow response times when trying to reach different office departments. Consumers also mentioned dealing with occasional administrative delays, missed viewing appointments, and persistent difficulties regarding timely property deposit returns.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing the team as consistently professional, helpful, and... See more

Service

Reviewers express great satisfaction with the service, highlighting professional staff, helpful... See more

Customer service

Consumers find customer service to be exceptionally positive, frequently praising helpful staff who provide... See more

Response time

People report ambiguous experiences with response time, as many reviewers praised the prompt updates, helpful... See more

User experience

Customers consistently note positive experiences with user experience, highlighting friendly staff and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Your Move Anscomb’s is an estate agent our family has used before , professional and caring and kept us totally up to date on all aspects . This was an emotional sale of our lovely late Mums home, Sc... See more

Rated 5 out of 5 stars

Vicky & her team have looked after me & my mum before me. They have always informed us off upcoming information that is relevant to me as a landlord. Vicky is always VERY HAPPY & sunny. It’s nice... See more

Rated 5 out of 5 stars

Megan at Sittingbourne is so thorough, you always get an email back promptly or she will reach out another way. You don’t have to chase her, you’re not left hanging. She is so polite when you speak... See more

Company replied

Rated 5 out of 5 stars

Kara was fantastic regarding purchase of our home in Ashleigh Road. Not at all pushy and accomodated our request for a second viewing at very short notice. Was then very helpful throughout the buying... See more

Company replied


Company details

  1. #25 of 34 best companies in Estate Agents
  2. #35 of 48 best companies in Estate Agent

Written by the company

Your Move is a multi-award winning estate and letting agency with a nationwide network of connected branches, offering expert property services across England, Scotland and Wales. Whether you're buying, selling, renting or letting, our local property professionals are here to guide you every step of the way. We put our customers first in everything we do. From initial valuation to final completion, Your Move is committed to delivering exceptional service, honest advice, and tailored support. We pride ourselves on our clear communication and personal approach, because we know that no two moves are the same. With decades of experience and local market knowledge, our team takes the time to understand your needs and ambitions, ensuring a smooth and stress-free journey. "All under one roof" - we also offer access to trusted partners for mortgage advice, insurance, surveying and conveyancing, making Your Move a truly comprehensive property solution.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

11k reviews

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4.4

All reviews

(11,013)

558 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. Buying a property can be daunting, but Sian and her team made the whole experience far easier than I expected. She was always available to answer our questions, kept me updated regularly, chased people whenever the process stalled and genuinely seemed invested in helping me secure my new home.

Her professionalism, knowledge, and friendly attitude really stood out throughout the process. She made what could have been a stressful experience feel straightforward and well managed.

A huge thank you to Sian for all her hard work and support. I would highly recommend both Sian and the team to anyone looking to purchase a property.

24 September 2026
Unprompted review
Rated 5 out of 5 stars

Great team!

From Tim’s, survey and great use of the camera, to the girls in the office ( mainly Ashleigh and Libby ) . Always on the ball with info and feedback, and seem great at keeping things on a personal level. It’s as if they really care and want you to do well when you’re selling. More than happy.

21 September 2026
Rated 5 out of 5 stars

Your move Doncaster branch provided…

Your move Doncaster branch provided excellent professional services.
From the start Rich took some excellent photos very professionally done ! Our house sold in a very short period of time !!!
Which we were very pleased with ! All staff very professional and very helpful!
I would definitely recommend the company to sell a property second to none service !
Well done your move exceptional service!!! and l would certainly like to thank firstly Rich for the professionalism with the initial photos taken and the excellent service marketing our property !!
Also all the staff members special mention of thanks to Holly whom I spoke with on several occasions who arranged viewings !!! And all the telephone calls and negotiations while the property was on the market !!!

Thank you so much your move we were very impressed with your service!!
So thanks again.

Kind Regards

Dawn Deverew

22 September 2026
Unprompted review
Rated 5 out of 5 stars

Very attentive....My experience so far with Yourmove has…

My experience so far with Yourmove has been a good one, it is refreshing to know that there are still estate agents out there that help you every step of the way, that's how I have felt being a single person, not knowing what to do and when, being walked through the process every step of the way, nothing seems to be too much, even out of hours. Very much appreciated, having had experience with other agents none of them seem a patch on Yourmove. Obviously the process is a stressful one, but I feel lucky I chose these.

24 September 2026
Rated 5 out of 5 stars

Vicky & team

Vicky & her team have looked after me & my mum before me. They have always informed us off upcoming information that is relevant to me as a landlord.
Vicky is always VERY HAPPY & sunny.
It’s nice there is continuity & stability in the office.
It’s nice to know how you’re talking to.
Keep it going. Rita Eakers, Crediton

24 September 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic communication and very helpful

Fantastic communication, whether that was face-to-face or over the telephone. Sheree was the lady I spoke to on the phone, and it was Hilary who met us at the property for the first viewing, lovely people. Thanks

24 September 2026
Rated 5 out of 5 stars

PERFECTION

All the staff were so happy a d helpful. We had a vast number of people looking round and they were 100% reliable with keeping us informed. I will strongly recommend them to anyone selling or buying a property.

24 September 2026
Rated 5 out of 5 stars

Excellent tour

Jack was delightful and answered any questions we had. He was well informed and knew the house which was very helpful.

19 September 2026
Rated 5 out of 5 stars

Recommend

Your Move has been used twice by the family in one year due to bereavement. The care, knowledge and overall service has been excellent. Would highly recommend and likely to use again within the next 6 months with a third property.

24 September 2026
Rated 5 out of 5 stars

Our Family Home …

Your Move Anscomb’s is an estate agent our family has used before , professional and caring and kept us totally up to date on all aspects . This was an emotional sale of our lovely late Mums home, Scott & Emma and the team shown great empathy to us as a family through this difficult time we are delighted the property is sold subject to contract with a lovely couple taking on our Mums lovely home . Thank you

24 September 2026
Rated 5 out of 5 stars

Very friendly and professional service

Very friendly and professional service. Always kept me informed and updated with everything that was going on with the sale. Lauren was particularly helpful and so friendly and accommodating.

Definitely recommend Right Move.

23 September 2026
Unprompted review
Your Move logo

Reply from Your Move

We are so pleased to hear about your positive experience with our service. We always aim to keep our clients well-informed throughout the entire sales process. We appreciate your kind words and recommendation.

Regards,
Your Move

Rated 5 out of 5 stars

The agents were friendly & informative…

The agents were friendly & informative from being to end, giving us their expertise & advice. I would highly recommend them.

22 September 2026
Your Move logo

Reply from Your Move

We are so happy to hear our agents were friendly and informative, providing expertise and advice. We truly appreciate your high recommendation!

Regards,
Your Move

Rated 5 out of 5 stars

You’ll Move With Your Move

We had a lucky time of things with our house getting sold fairly fast considering the market was flat. Gravesend Your Move has an ecliptic team of sales reps, all with their own unique techniques at getting you sold and moved. The branch manager is approachable and quick to respond and we found he worked out of hours to solve some minor issues we had with our buyer. All staff are professional and Sacha is incredibly experienced and knows the estate agency business inside out! Taylor is a people person and has great customer service skills. Overall, we are pleased we picked Your Move to sell through, having dealt with a few clowns in the past, it was a relief to sell through an agent that was grounded, practical and efficient.

27 August 2026
Your Move logo

Reply from Your Move

We are so pleased to hear about your positive experience with our team, especially considering the challenging market conditions. It's wonderful to know that our colleagues' unique approaches and dedication, including out-of-hours support, made a significant difference in your selling journey. We truly value your kind words about the professionalism and expertise of our staff. Thank you for choosing us and for sharing such a detailed and encouraging review.

Regards,
Your Move

Rated 1 out of 5 stars

DO NOT USE THE BROMSGROVE BRANCH

DO NOT USE THE BROMSGROVE BRANCH
Initially everything was ok, sales pitch as to be expected, expensive compared to other estate agents.
Everything then went quiet until my buyers started pushing for move. I felt they were acting on their behalf rather than mine, after all I was paying the bill.
They push you to use their conveyancing services, Convey Law, this was my mistake along with others I have now found out. The promise you a competitive quote but this soon becomes loaded with extras that you don't agree to.
If I ever move again I will go elsewhere.

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great staff who communicated well and were always very responsive to our needs.

22 September 2026
Your Move logo

Reply from Your Move

We're so happy to hear our team's communication and responsiveness made your experience great. We truly appreciate your kind words!

Regards,
Your Move

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