Your Move Reviews 

10,893
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 531 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly approach, often going above and beyond to provide support. The service is frequently described as outstanding, with many appreciating the clear communication, efficiency, and personalized assistance throughout the process. Reviewers highlight the excellent customer care, noting how staff keep them updated, contributing to a smooth and stress-free user experience with quick responses and effective problem-solving. However, some people mentioned issues with communication and service quality. A few reviewers reported promises to call back were not kept, leading to constant chasing for updates. Others experienced unprofessional conduct from staff or felt the service was substandard, citing a lack of coordination or mismanaged strategies in their property transactions.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers praising individual team members for their... See more

Service

Customers had positive experiences with service, often highlighting the professionalism and efficiency of the... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent communication,... See more

Response time

Customers consistently note ambiguous experiences with response times, with many praising prompt and... See more

User experience

Reviewers highlight positive aspects of user experience, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kara was fantastic regarding purchase of our home in Ashleigh Road. Not at all pushy and accomodated our request for a second viewing at very short notice. Was then very helpful throughout the buying... See more

Company replied

Rated 5 out of 5 stars

Being elderly and myself and my husband having to move for medical reasons we felt it would be a daunting experience. We didn’t need to worry. From start to finish we were talked through everything an... See more

Company replied

Rated 5 out of 5 stars

Your Move , Hastings , BRILLIANT ! Rob, Megan ,Stuart , Emma...All the Team at Your Move , Hastings have constantly provided a wonderful , supportive service. They " understood " my property and valu... See more

Company replied

Rated 5 out of 5 stars

Couldn’t recommend Your Move enough. From the very beginning of the process they were efficient and friendly. Kept me up to date throughout the process and did everything possible. Catherine in partic... See more

Company replied


Company details

  1. #23 of 31 best companies in Estate Agents
  2. #37 of 48 best companies in Estate Agent

Written by the company

Your Move is a multi-award winning estate and letting agency with a nationwide network of connected branches, offering expert property services across England, Scotland and Wales. Whether you're buying, selling, renting or letting, our local property professionals are here to guide you every step of the way. We put our customers first in everything we do. From initial valuation to final completion, Your Move is committed to delivering exceptional service, honest advice, and tailored support. We pride ourselves on our clear communication and personal approach, because we know that no two moves are the same. With decades of experience and local market knowledge, our team takes the time to understand your needs and ambitions, ensuring a smooth and stress-free journey. "All under one roof" - we also offer access to trusted partners for mortgage advice, insurance, surveying and conveyancing, making Your Move a truly comprehensive property solution.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

11k reviews

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4.4

All reviews

(10,893)

531 reviews in the last 12 months

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Rated 5 out of 5 stars

It was great experience.

It was great experience.. tayla was great and helpfull in the jouney of properry search to till the found...one
So great full
Thank you your move and team...

8 April 2026
Your Move logo

Reply from Your Move

We are so glad to hear about your great experience and successful property search. Thank you for your kind words!

Regards,
Your Move

Rated 5 out of 5 stars

Quick and easy

Quick and easy, no problems whatsoever ever

21 April 2026
Your Move logo

Reply from Your Move

We're so glad you had a smooth experience! Thank you for your positive feedback.

Regards,
Your Move

Rated 5 out of 5 stars

They was very professional

They was very professional. Helpful
Help me with everything i need to know.
I'm recommended Your Move

4 May 2026
Your Move logo

Reply from Your Move

Thank you Ionut for your five star review. Joe and the team here at Your Move Nolan Throw appreciate your kind words and any future recommendations.

Rated 5 out of 5 stars

Excellent professional advice and…

Excellent professional advice and service. Sold my house in one week! Thank you

4 May 2026
Your Move logo

Reply from Your Move

We're so glad we could help sell your house quickly! Your kind words mean a lot to us.

Regards,
Your Move

Rated 5 out of 5 stars

Excellent

Can't fault this company did an excellent job of selling my house with them.

20 April 2026
Your Move logo

Reply from Your Move

We're happy to hear we did an excellent job selling your house. Thank you for your feedback!

Regards,
Your Move

Rated 5 out of 5 stars

Wonderful team to work with

Wonderful team to work with, so friendly. Nothing was a problem. Thanks Eileen

4 May 2026
Your Move logo

Reply from Your Move

We're so glad you had a wonderful experience with our friendly team. We appreciate your kind words!

Regards,
Your Move

Rated 5 out of 5 stars

Let Your Move guide you

Having spent the previous 6 months plus with another agent, we switched to Your Move in Chester le Street to try to sell our house. We got a great listing set up by James Turner and sat down several times with Julia Williams to go through options, pricing, strategy. Julia was quite open and honest and very early on suggested maybe we go the auction route with our 5 bed 1850 cottage conversion. We did not initially go for it, got several people reeled in who pulled out at the last minute and then asked Julia to progress the auction route. This worked splendidly and we could not be happier. The house is sold and we have moved on to pastures new (USA). Your Move and Auction House worked great together in showing the house prior to auction and finally we got our sale. Thanks.

4 September 2025
Unprompted review
Your Move logo

Reply from Your Move

We are so pleased to hear about your successful sale and smooth transition to your new home! It's wonderful that our team could assist you in finding the right strategy, and we appreciate you sharing your positive experience with us.

Regards,
Your Move

Rated 5 out of 5 stars

Really happy with the communication…

Really happy with the communication from the team. So helpful and professional.

Would highly recommend.

Theresa

16 April 2026
Your Move logo

Reply from Your Move

We're so glad to hear you found our team helpful and professional. Thank you for your kind words and recommendation!

Regards,
Your Move

Rated 5 out of 5 stars

Helpful

Found a house wanted to view through them. I had to get someone else to arrange the first viewing for me as I was working. They spoke to both of us when either of us contacted them, which not all companies do. They respected the sellers property. It has undergone a lot of decorating, new carpets etc and it was a shoes off to view which was good to see. More than happy to arrange a second viewing and tied this in with another property of theirs we were going to look at but was stc before we could.

25 March 2026
Your Move logo

Reply from Your Move

We are so pleased to hear about your positive experience with us. It's wonderful to know we could assist you effectively and that our team respected the property. We appreciate your kind words and look forward to helping you again.

Regards,
Your Move

Rated 5 out of 5 stars

I've bought 5 houses and sold 2 over…

I've bought 5 houses and sold 2 over the years, and I have to say that I have always been very critical of estate agents based on my experience. That changed this most recent time dealing with Your Move (Doncaster) and Emily in particular who was acting on behalf of the seller (I was the buyer). She was proactive throughout, always chasing and communicating where we were in the process, and I ended up completing in half the time than I did on my previous property as a result. Anyone looking to sell their home would be in good hands at Your Move, anyone I dealt with from initial viewings through to collecting the keys were great!

24 April 2026
Unprompted review
Your Move logo

Reply from Your Move

Thank you so much for your review, Carl. We are so pleased that you had a pleasant experience with our sales team and your kind words have been passed on to Emily & the team. We wish you all the best in your new home! Your Move, Doncaster 🙂

Rated 5 out of 5 stars

Proffes

So far in the selling process, I have received very good communication with the agents. I have been informed of every viewing and any subsequent offers and advising me with their professional guidance.

27 April 2026
Your Move logo

Reply from Your Move

We are so pleased to hear about your positive experience with our agents. We appreciate your kind words.

Regards,
Your Move

Rated 5 out of 5 stars

Tried fife properties and they are crap…

Tried fife properties and they are crap spoke to the girls in your move offices they were great spoke to Stewart and the rest is history

13 April 2026
Your Move logo

Reply from Your Move

We're so glad to hear about your positive experience with us. Your kind words mean a lot to our team!

Regards,
Your Move

Rated 5 out of 5 stars

The Girls in the Wigton branch

The Girls in the Wigton branch, are great they are helpful , understanding and have all the time in the world for you even though they are very busy.Would recomend to anyone moving.

27 April 2026
Your Move logo

Reply from Your Move

We're so happy to hear our Wigton team provided such helpful and understanding service during your move. Thank you for your kind recommendation!

Regards,
Your Move

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