Your Car Supermarket Reviews 

1,148
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, reviewers had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, friendly, and welcoming throughout the entire car buying journey. People also appreciate the smooth, straightforward purchasing process, noting that they felt well supported by advisors without experiencing any pressure. Buyers often mention how easy and efficient it is to find a reliable vehicle with guidance from knowledgeable professionals. Though some customers experienced frustrating issues regarding vehicle preparation and unaddressed mechanical problems shortly after their purchase. A few other people also felt that communication concerning essential repairs and vehicle readiness was consistently poor and disappointing.

What people talk about most

Service

Reviewers mention ambiguous feedback about service, with some praising the helpful and straightforward sales... See more

Staff

Customers consistently note positive experiences with staff, highlighting exceptional service and helpful... See more

Product

Consumers consistently report widespread dissatisfaction regarding the poor condition of the product upon... See more

Customer service

Clients share ambiguous opinions on customer service. Some reviewers describe the process as quick and easy,... See more

User experience

People report positive experiences with user experience, highlighting quick and easy sales without any... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good friendly service, left to walk around and test drive car without any pestering. And all questions answered promptly.

Company replied

Rated 5 out of 5 stars

Jeniveve was so helpful and knowledgeable, nothing was too much trouble. No hard sell, advised on warranty and service plan options. A fabulous all round experience. Would recommend her to all my frie... See more

Company replied

Rated 5 out of 5 stars

Fantastic customer Service. We purchased our daughters car last week, and they all went above and beyond. First Class Service from start to finish

Company replied

Rated 5 out of 5 stars

Best dealership in town , bought my second car from these guys , car was all clean and ready to go , staff were outstanding , helped from start to finish , really good experience , will definitely be... See more


Company details

  1. Car dealer

Information provided by various external sources

Visit Us Today To See Our Fabulous Selection Of Carefully Hand Picked Cars, Direct From Many Of The UK's Main Dealer Groups... All Perfectly Presented & Displayed In Our Large Birmingham Based Showrooms. Priced From Less Than £2000! We Are Open 7 Days & Guarantee You A Warm Welcome With Expert Friendly Advice.


Contact info

3.9

Great

TrustScore 4 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 48% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(1,148)

74 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Recently bought a car from them

Recently bought a car with them and the whole process was great. Great price, and the sales guy looked after us well, clearly explaining the optional extras and working with us on what we wanted.
Very happy with the purchase and the process!

7 December 2024
Unprompted review
Rated 5 out of 5 stars

100% recommend John

After finally finding a car I want after searching for months, John was extremely helpful in the final steps to get it. He was professional but also extremely considerate. Great guy and if you need a good deal, he is definitely your man.

4 December 2024
Unprompted review
Rated 5 out of 5 stars

100% recommend thanks to John

A big thanks to John who made finding our perfect car so quick and easy. John communicated really well with us to make this such a smooth transition. We couldn’t thank him enough he really did go above and beyond. 100% recommend.

30 November 2024
Unprompted review
Rated 5 out of 5 stars

John was professional

John was professional, thorough and easy to deal with. Sorted all issues that arose in a quick and timely manor even though he was extremely busy.

26 November 2024
Unprompted review
Rated 5 out of 5 stars

Drove down from Newcastle

Drove down from Newcastle, to view a Nissan, dealt with Zak who was very honest and open about the car.

He went through all the options which I could purchase along side the car like warranty and tyre and alloy cover,

Him and the rest of the team were all very helpful and polite,

Their cars are very fairly priced and in good condition, with no surprises

I couldn’t ask for a better experience, I will enjoy my car and will be back for the next one

Thank you
your car supermarket Coventry

14 November 2024
Unprompted review
Rated 5 out of 5 stars

I purchased a 2021 Seat Ibiza 1.0 MPI…

I purchased a 2021 Seat Ibiza 1.0 MPI Technology 5dr from these guys a little over 2 months ago and it was a great and easy transaction from start to finish. Connor was with me from the start right up until I had the car delivered to me. Couldn’t recommend these guys enough

30 August 2024
Unprompted review
Rated 4 out of 5 stars

Good service and efficient

Walked in and was able to test drive. Bought car the same day. Zamir was the salesman who supported us. Felt no pressure in buying the car and allowed us to have a look around.

3 November 2024
Unprompted review
Rated 5 out of 5 stars

quick to work and respond

Thank you very much for all your help finding my new beloved car! You were always very helpful and understanding, worked and responded very quick.
Highly recommend them, especially Zam!
Thanks!

2 November 2024
Unprompted review
Rated 5 out of 5 stars

Quick and Easy Transaction

Brought a 1 series today, Zamir was helpfull and quick after I travelled a long way, car was as expected, very laid back, test drive was easy to organise.

2 November 2024
Unprompted review
Rated 1 out of 5 stars

Regretted making a car purchase with…

Regretted making a car purchase with them, they sold me a car with no proof of service record for the year I purchased the car from them, car was due for service and MoT 4 months after and various issues was detected that’ll cost almost £2k to fix.
They will tell you they sell car with warranty and won’t issue a warranty agreement they’re more interested in selling and take your money.

28 October 2024
Unprompted review
Your Car Supermarket logo

Reply from Your Car Supermarket

hello Rilwan ,thank you for contacting us about the complaint. We regret any inconvenience this situation may have caused you .



We aim to provide the best possible customer experience and take all issues very seriously.

We appreciate the feedback you have provided, which will help us to improve our services going forward

We are proud that you have selected Your Car Supermarket and would like to take this opportunity to resolve your concerns.

we can assure you every customer is eligible for the FREE 12 months AA breakdown cover with any purchase wether they submit a good review, bad review or no review at all, we do not bribe our customers to leave reviews,

we are constantly reviewing and updated our preperation and complaints handling procedures and would like to take the oppurtunity to assure you this is not the typical Your Carsupermarket Standard and we aim to always make our customers feel happy with their new cars

Rated 5 out of 5 stars

Really pleased with my experience

Really pleased with my experience. I turned up without booking an appointment and Matt (Birmingham) made time for me, got the car ready for me, even put a new tyre on while I was waiting. Amazing service, highly recommend to anyone.

25 October 2024
Unprompted review
Rated 5 out of 5 stars

Great experience from start to finish.

Extremely pleased with my BMW 1 series, everything was as advertised and the experience was stress free from start to finish. Regan (Coventry branch) was brilliant, she answered any questions I had and even picked me up from the train station as I’d traveled from North Wales. Would highly recommend Your Car Supermarket and I will be doing so to friends and family.

18 October 2024
Unprompted review
Rated 5 out of 5 stars

Done everything possible even when busy!

Been seen by Mike for my query, sorted me and help process the transfer of finance (which turned into a little headache due to negative equity). Mike managed to everything he could to get the process finished!
Many thanks & would recommend

19 October 2024
Unprompted review

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