YourRepair Reviews 

23,140
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 5,792 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff and engineers are exceptionally helpful, professional, and always arrive right on time for scheduled appointments. Consumer support teams are highlighted as polite and efficient, ensuring that policy renewals and general queries are handled very smoothly. People often express satisfaction with the value provided by the maintenance plans and the seamless booking process. Some people were dissatisfied with difficulties getting timely call-outs or repairs when minor boiler issues occurred. Others experienced communication gaps, noting instances of poor responsiveness and a lack of clarity regarding appointment scheduling and policy updates.

What people talk about most

Service

Users describe positive interactions with service, highlighting that engineers arrive promptly and complete... See more

Staff

People report positive experiences with staff, highlighting that engineers arrive promptly and conduct... See more

Customer service

Clients share positive opinions on customer service, highlighting prompt responses and friendly support.... See more

User experience

Consumers find user experience to be very satisfying and straightforward without any problems. Reviewers... See more

Customer communications

Customers had ambiguous experiences with contact. On one hand, reviewers frequently found communication easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been a with Your Repair for a number of years. They have always been a great company to deal with, get issues resolved and assist with annual servicing. Today I spoke with Alex to renew my p... See more

Company replied

Rated 5 out of 5 stars

Very pleased with Your Repair, have had them in place for 6 years since moving to our house. They've only raised prices once and kept it stable since then. They connect us with reliable local engineer... See more

Company replied

Rated 5 out of 5 stars

The response from Your Repair is excellent. The allocated a Company to carry out my annual Boiler Service (Same Company I have had several times before) Whilst the engineer was here I mentioned a conc... See more

Company replied

Rated 5 out of 5 stars

Engineer turned up at agreed time to service my gas boiler. Friendly and polite explaining exactly what he was going to do and how long he thought he'd be there. Took the time to inspect the back o... See more

Company replied


Company details

  1. #72 of 119 best companies in Heating service
  2. #70 of 98 best companies in Plumber

Written by the company

Boiler & Home Emergency Cover

Written by the company

Avoid Expensive Repair Bills...
We offer a range of plans to protect your, boiler, heating, plumbing, electrics, drains and kitchen appliances against the expensive cost of repair.
3 Year Fixed Price
No more price hikes! We fix your monthly price for up to 3 years, no matter how many claims you make.
Instant Cover
When you switch to us from another provider, we'll give you instant cover to ensure continious protection from the moment you sign up. You can also select a future start date so your instant cover starts the second your existing policy ends. No stress, no over lap and no gaps in cover.
Free Boiler Service
To keep you and your family warm and safe all year round, all our standard plans include a free annual boiler service worth £80, every year for the life of your plan.
Unlimited Claims
You can claim as many times as you like and there's no limit on the value of each claim.
All Parts & Labour
All parts labour and call out charges are included in your monthly plan.
24 Hour Callouts
Our UK based emergency claims line is open 24 hours a day, 365 days a year.
Boiler Replacement Promise
Don't worry, in the unlikley event that we can't repair your boiler and it's under 7 years old, we'll replace it at our expense.
Manufacturer Repairs
We believe the best people to repair your boiler are the people who made it, thats why we've partnered with most major boiler manufactures such as Worcester, Ideal, Baxi & Vaillant who carry out repairs on our behalf. For plumbing and drain repairs we work with Lanes for Drains to deliver a rapid emergency response, nationwide 24/7 365 days a year. This is all backed up by our growing network of over 5000 qualified gas safe registered engineers

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

23k reviews

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4.7

All reviews

(23,140)

5,234 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First time with the company the person…

First time with the company the person I spoke eith was very plight explained what was what and I was very pleased what he said

26 August 2026
YourRepair logo

Reply from YourRepair

We're so pleased to hear about your positive first experience with us! It's wonderful that the person you spoke with was polite and explained everything clearly. Thank you for your 5-star review!

Rated 1 out of 5 stars

You become trapped in this agreement

You become trapped in this agreement so that once they have taken the annual payment it cant be cancelled except within a few days of renewal. I am amazed that an insurance company is allowed to treat customers like this.

26 August 2026
Unprompted review
YourRepair logo

Reply from YourRepair

Hello,

Thank you for your feedback.

One of our agents will contact you to discuss this further.

Kind Regards,
YourRepair

Rated 5 out of 5 stars

Had my first boiler service with Your…

Had my first boiler service with Your Repair.
The Engineer arrived on time after texting an hour before his visit.
He was thorough and tested many of the parts.
The service was about half an hour. After he had finished he went through every thing he had tested.
I would recommend Your Repair and hopefully they will not increase my payment for next year when I renew.

26 August 2026
YourRepair logo

Reply from YourRepair

We're so glad to hear about your positive first boiler service experience! It's wonderful that our engineer was punctual, thorough, and took the time to explain everything. We appreciate your recommendation!

Rated 4 out of 5 stars

Just signed up.

Not used yet, but just joined up and the process was straight forward and not complicated or left hanging on. The person I spoke to was very polite and professional with some humour involved, so yes an easy sign up.

24 August 2026
YourRepair logo

Reply from YourRepair

We appreciate your positive feedback! We're delighted to hear that the sign-up process was straightforward and that our team member was polite, professional, and had a good sense of humor.

Rated 5 out of 5 stars

Prompt service on booked date

Prompt service on booked date, explanation of any possible future problems, and cleaned area inside and around boiler. Prices for contract are reasonable compared to many others.

26 August 2026
YourRepair logo

Reply from YourRepair

We appreciate your positive feedback and 5-star rating! We're delighted to hear that our service was prompt, that potential future issues were explained, and that the area was left clean. We're also glad you find our contract prices reasonable.

Rated 5 out of 5 stars

we have just set up our boiler cover…

we have just set up our boiler cover and we had a very polite helpful , man

26 August 2026
Unprompted review
YourRepair logo

Reply from YourRepair

We're so pleased to hear that you had a positive experience with our team member when setting up your boiler cover! Thank you for your 5-star review.

Rated 5 out of 5 stars

Really helpful engineer

Really helpful engineer, explained any questions i put to him, very polite and professional.

26 August 2026
YourRepair logo

Reply from YourRepair

We're delighted to hear that our engineer was helpful, polite, and professional, and that they were able to answer all your questions. We appreciate your positive feedback!

Rated 5 out of 5 stars

Great advisor 😊

26 August 2026
Unprompted review
YourRepair logo

Reply from YourRepair

We are glad you have had a good experience with our advisor! Thank you for your feedback.

Rated 5 out of 5 stars

Excellent service

Excellent service. All my questions were answered in a polite and easy to understand way. The young man who I spoke to was amazing. Great customer service.

26 August 2026
YourRepair logo

Reply from YourRepair

Thank you for your positive feedback and 5-star rating! We're delighted to hear that you received excellent service and that your questions were answered clearly and politely.

Rated 5 out of 5 stars

personable honesty and helpful

ialready have a policy and added my own home cover. The agent was helpful and personable

26 August 2026
YourRepair logo

Reply from YourRepair

We're so glad to hear our agent provided helpful and personable service when adding your home cover! Thank you for your positive feedback.

Rated 5 out of 5 stars

Easy sign up to follow instructions

Easy sign up to follow instructions. Done in a minute. Fair price. Easy selection on what cover you can afford and what service you get for your money.

26 August 2026
YourRepair logo

Reply from YourRepair

We're delighted to hear that you found the sign-up process easy and quick! It's great to know that our pricing and coverage options were clear and helpful for you. Thank you for your positive feedback!

Rated 5 out of 5 stars

The engineer arrived within the time…

The engineer arrived within the time frame given, he was a very pleasant young man, efficient and completed the service in good time. All good!

25 August 2026
YourRepair logo

Reply from YourRepair

We appreciate your positive feedback and 5-star rating! We're delighted to hear that our engineer arrived promptly, was pleasant, efficient, and completed the service in good time.

Rated 4 out of 5 stars

It was easy to set up

It was easy to set up.

25 August 2026
YourRepair logo

Reply from YourRepair

We're so glad to hear that you found the setup process to be easy. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

Great found easy to join looking…

Great found easy to join looking forward too having your cover

22 August 2026
YourRepair logo

Reply from YourRepair

We're delighted to hear that you found the joining process easy and that you're looking forward to our cover. Thank you for your positive feedback!

Rated 2 out of 5 stars

Signing up was a pleasant experience…

Signing up was a pleasant experience until I tried to login for the first time.

25 August 2026
YourRepair logo

Reply from YourRepair

Hello,
Thank you for taking the time to leave us a review.
One of our agents will reach out to you to discuss this further with you.

Kind Regards,
YourRepair

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