I have ordered a pillow with a personalized photo as a gift for my granny. It arrived on time, but the photo is very dark, in the preview the colors were natural and light. Disappointed. Next time i w... See more
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I purchased a throw with pictures of my mother’s parents brothers and wives & sister & husband. Also herself and my Father & her children and grandchildren. This was the best present to of given my mo... See more
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Very nice gifts and good quality. I am especially happy about the fast shipping and processing of my orders!
Company replied
I bought a custom placemat and have been infinitely happy with it ever since. The price also seemed quite reasonable, shipping was quite expensive but thats par for the course. I am definitely going t... See more
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Company details
Written by the company
Make people feel special There’s something powerful about making someone feel truly seen. With a gift that says: “I know you. I’m thinking of you.” That moment – when someone smiles, laughs, or gets a little emotional – that’s what we’re here for. Because it’s never just about what you give. It’s about what it means. Since 2005, we’ve been helping people create moments that matter. With personal gifts made with care – designed to leave a lasting impression. Sometimes funny. Sometimes heartfelt. But always thoughtful. Always personal. We believe attention makes all the difference. In how we design, wrap and deliver. Because every detail matters. Every gift is part of a bigger story. Will this make someone feel special? That’s the question we ask ourselves every day. It guides how we think, how we create, and how we grow. Because when someone feels truly special, something beautiful happens: A connection is made.
Contact info
Gouwepoort 3, 4301 RZ, Zierikzee, Netherlands
- info@yoursurprise.com
- www.yoursurprise.nl
4.0
Great
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
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Comes from Netherlands with customs fees to boot!
Item was as expected but I ordered from a North American site for delivery in North America. No where did it state clearly that the shipment would come from the Netherlands. I have had to pay p+p to the company, then UPS fees, then further UPS fees 2 weeks after delivery! I would not have ordered had I known it would be coming from outside the country ordered from! I have had to pay 3x the price of the item, just in shipping costs! Rip off and absolutely furious!
2 April 2025
Unprompted review
Reply from YourSurprise
Hi Rebecca,
Thank you for your feedback. We're really sorry to hear about your experience with the additional shipping and customs fees — we understand how frustrating that must be.
Just to clarify: our company is based in the Netherlands, and this information, including our full address, is listed at the bottom of our website. We try to be as transparent as possible, but we truly appreciate you pointing this out.
We are already mentioning in the shopping cart that there might be custom fees to be paid, but we’ll definitely look at how we can make this even clearer going forward.
If there’s anything we can still do for you, please don’t hesitate to reach out to our customer service team. We'd be happy to help.
Kind regards, Grace - YourSurprise
Would never use again
Would never use again. Failed on delivery of a significant birthday gift and really poor customer service on phone when I called up see if they could try to speed up replacement delivery. Go elsewhere. So disappointed. Awful
17 April 2025
Unprompted review
Reply from YourSurprise
Hi,
Thank you for sharing your feedback, we're truly sorry to hear about your experience, especially since this was meant to be a special birthday surprise.
We did everything we could from our side to prepare and dispatch your order on time, but unfortunately, it seems there were unforeseen delays with the carrier which were beyond our direct control.
We completely understand how disappointing this must have been, and we're sorry that our phone support didn’t meet your expectations either.
If there's anything else we can do to make this right, please don’t hesitate to reach out.
Kind regards,
Daan from YourSurprise
It was a pleasure to shop at…
It was a pleasure to shop at YourSurprise. I ordered a costume t-shirt with picture on it and it was delivered fast. The product was as expected so that’s nice💪🏼
3 April 2025
Unprompted review
Reply from YourSurprise
Hello Karoline,
It warms our hearts to hear that! We're so glad you enjoyed shopping at YourSurprise and that your personalized t-shirt arrived quickly and just as you imagined.
Thanks for the awesome feedback! 😊
Rink - YourSurprise
Really amazing personalised chocolates
I ordered personalised chocolates for my husband’s birthday party. Not only was everyone very impressed by the quality of the picture, but also the taste! Would definitely use this company again and have recommended to family and friends.
30 March 2025
Unprompted review
Reply from YourSurprise
Hi Stassi,
We're so happy to hear the personalised chocolates were a hit at your husband's birthday party! 🎉
It's great to know that both the photo quality and the taste impressed everyone.
Thank you so much for your kind words and for recommending us to your family and friends, we really appreciate it!
Hope to see you again soon! 😊
Warm regards,
Daan from YourSurprise
Never using again
Awful customer service. Gift arrived in a standard box with no fragile packaging for two personalised glasses and a bottle of wine. Unsurprisingly the gift arrive smashed as it was not in bubble wrap nor did it have fragile tape on the delivery box.
8 April 2025
Unprompted review
Reply from YourSurprise
Hi Michael,
Hey there, thanks for your message and really sorry about the condition your gift arrived in — that's definitely not the experience we aim to provide. We totally understand your frustration, especially with the lack of protective packaging.
Good news: we’ve already arranged for two new personalized glasses to be sent out to you. Thanks so much for your patience, and again, our apologies for the trouble!
Kind regards,
Stephanie | YourSurprise
My friend just got her glass and im…
My friend just got her glass and im very happy that was on time and the costumer service was always here to answer my questions and help
The most important thing i loved that the shipping was exactly on the time i wished very happy i recommended
5 April 2025
Unprompted review
Reply from YourSurprise
Hi Akram,
Thank you for your amazing review! How lovely to hear that you surprised your friend with this amazing gift!
Also great to hear that our customer service team could support you. We’re always here to help, so it’s wonderful that you felt taken care of.
We hope to welcome you back soon :)
Kind regards,
Angel from YourSurprise
Very disappointing especially as it was…
Very disappointing especially as it was a Mothers Day gift. The packaging and the product was very small, basic with a brown cardboard inset and the chocolates themselves weren't actually that nice. No one wanted a second one, they tasted cheap
30 March 2025
Unprompted review
Reply from YourSurprise
Hi Maeve,
Thanks for your review,
We are sorry for this disappointment,
If you could be in touch with our customer service we can provide you a proper solution for this matter.
Looking forward to welcoming you back !
Francesca - YourSurprise
Happy wife = Happy Husband
My wife is delighted with her gift - personalised chocolates. We will definitely be using YourSurprise again. Happy wife = happy husband 😃
14 February 2025
Unprompted review
Reply from YourSurprise
Hi Stephen,
How nice to hear that you were able to surprise your wife with these lovely chocolates.
We hope to see you back on our website soon.
Regards,
Stephanie | YourSurprise
Bad quality, not worth the money
Unfortunately they personalise via printed stickers which amounts to a terrible quality result. Most comparable companies print onto the glass, so it’s washable. For the price this is unacceptable.
On the website the information that details is hidden in a dropdown section that you have to open specifically to find it.
18 March 2025
Unprompted review
Reply from YourSurprise
Hi Carmen,
Thank you for your feedback. We're sorry to hear that our personalization method did not meet your expectations. We strive to provide clear information on our website, but we understand your concern and appreciate your input.
If you’d like to discuss this further, please feel free to contact us via email at customersupport@yoursurprise.com. We’d be happy to assist you and explore a possible solution.
Regards,
Stephanie | YourSuprise
Great customer support
Today, customer support team member Daan assisted me when I couldn't enter my full address to place an order. He handled everything quickly and politely—his customer service was a perfect 10 out of 10! I hope my order arrives just as smoothly.
12 March 2025
Unprompted review
Reply from YourSurprise
Hi Greata,
Thank you very much for your kind review.
I am happy everything worked smoothly after contacting our customer service.
Linda | YourSurprise
I received an extra photo album which was meant for another customer
I received the photo album that I ordered and it looked exactly like I expected it to look. This review isn’t about the quality of the product , it is about the fact that I also received an extra photo album with pictures of other people. I understand that this was a mistake but the company should be more careful when shipping out orders that contain personal details like photos. For anyone who possibly came to this page to write a review because their album never arrived , there was a name in the first page and it was “Johanna”.
12 March 2025
Unprompted review
Reply from YourSurprise
Hello Vasilia,
Thank you so much for sharing your feedback with us. We’re truly sorry for the mix-up with your order and completely understand how receiving someone else's photo album could be frustrating. This is certainly not the experience we aim to provide, and we truly apologize for this mistake.
Please know that this is an extremely rare occurrence. We take great care in ensuring that every order is shipped correctly, especially when it involves personal items like photos. We will certainly look into this to ensure it doesn't happen again in the future.
We are happy to hear that you were satisfied with the quality of the album you originally ordered, and we hope that despite this issue, you were still able to enjoy your purchase.
If you need any assistance or if there's anything else we can do for you, please don’t hesitate to reach out. We're always here to help!
Wishing you all the best, Jule - YourSurprise
Pink Gin
The item came well packaged it was a couple days late but not due to the company but the postal services and when I opened it I really did love it as do will the recipient, I would order again from this company had no complaints whatsoever thankyou
5 March 2025
Unprompted review
Reply from YourSurprise
Dear Catherine,
Thank you for your kind words!
We're delighted to hear that you loved your gift and that it arrived safely, even if it was a couple of days late due to the postal service. It’s wonderful to know the recipient will love it too!
We truly appreciate your understanding and your support, and we’d be thrilled to help you with another special gift in the future.
Thanks again for your lovely feedback!
Warm regards,
Daan from YourSurprise
I definitely do not recommend this…
I definitely do not recommend this store. I had to contact customer service myself to find out why my order hadn't been shipped. Only then did I learn that the item was permanently out of stock – no one even bothered to inform me earlier. The communication is non-existent, and the customer service is simply unacceptable. Waste of time and money.
4 March 2025
Unprompted review
Reply from YourSurprise
Hi Kamila,
Sorry to hear about your experience! We totally understand your frustration and would love to make things right. Could you please reach out to us via email so we can find a solution together?
Looking forward to hearing from you!
Regards,
Stephanie | YourSurprise
Brilliant gift
I was really happy with the little heart shaped chocolates with a photo of me and my BF. I got them for my BF for Valentine’s Day. They were really good - clear photos on each, beautifully presented and delivered in time. The chocolates were chunky and very tasty. My BF loved his surprise. Would highly recommend.
14 February 2025
Unprompted review
Reply from YourSurprise
Hi Caroline,
Thank you so much for your lovely review! We're so happy to hear that you and your BF loved the chocolates. Glad they made the perfect Valentine’s surprise! Hope to see you again soon! 🍫
Kind regards,
Stephanie | YourSurprise
I ordered something for Valentine to my…
I ordered something for Valentine to my partner. The order was not what I excepted but the costumerservice was incredible and solved the problem so Quick. I am very satisfied.
14 February 2025
Unprompted review
Reply from YourSurprise
Hi Jessica,
Thank you for your feedback! We're sorry for the initial issue, but glad our team could make it right. Happy to have you as a satisfied customer! 😊
Kind regards,
Stephanie | YourSurprise
Something different and special
10/10 Ensure potential customers know their picture should be as light and clear as possible. Your support with an issue I had, was dealt with promptly and in a professional manner. My grandchildren were over the moon with their chocolates. Thank you!
18 February 2025
Unprompted review
Reply from YourSurprise
Hi Mr Gary,
Thank you for your kind words! We're glad we could help, and it's wonderful to hear your grandchildren loved the chocolates! 😊🍫
Kind regards,
Stephanie | YourSurprise
Wonderful gift for my wonderful which…
Wonderful gift for my wonderful which she loves
14 February 2025
Unprompted review
Reply from YourSurprise
Hi Paul,
Thank you for your great review! We're so glad the gift went down well with your loved one. We hope we can help you again in the future with another special gift!
Kind regards, Grace - YourSurprise
Excellent service
Excellent service, speedy delivery, and gift better than expected!
18 February 2025
Unprompted review
Reply from YourSurprise
Hi Maurizio,
Thank you so much for your fantastic review!
We are very happy to know that your gift turned out even better than expected, we love creating surprises that bring smiles!
Hope to see you again soon! 💖
Kind regards,
Angel | YourSurprise
Valentines gift
Would like to thank this company 1,000,000,000% for there effort in getting a present/gift here on time, ordered it in monday and had it here for friday in perfect time!! Would recommend this company to anybody.
Thanks a million
⭐️⭐️⭐️⭐️⭐️
14 February 2025
Unprompted review
Reply from YourSurprise
Hi Ricky,
Thank you so much for your fantastic review! We're thrilled to hear that your gift arrived on time and in perfect condition. Our team always strives to deliver the best service, and it’s amazing to know you’re so happy with your experience.
Thanks again for your trust and recommendation. We hope to surprise you again soon! 🎁✨
Grace | YourSurprise
THEIR MISTAKE BUT NO REFUND - AVOID
I've ordered a birthday gift for friend, a toblerone bar for the lovely price of £11+£5delivery
I've put a happy birthday text and a picture of him at the back. That's what I've thought i've ordered accordingly to the design display
It arrived in time but very disappointingly, the picture is in the inside of the printing and I can't return it .
Why would anyone want to put the picture inside the wrapping so it can't be seen? They're saying it's how is shows on the website , when in addition of making no sense, IT WASNT MY OPTION IT'S THEIR MISTAKE
So massively frustrated now after paying £16 quid for an small toblerone bar
13 February 2025
Unprompted review
Reply from YourSurprise
Hi Vinnie,
Thank you for your feedback. We're sorry to hear that the gift did not meet your expectations. The design preview on our website aims to show exactly how the customization will appear on the final product. However, we understand that this may not have been as clear as it should be, and we truly regret any disappointment caused.
Unfortunately, due to the personalized nature of the item, we are unable to accept returns. That said, we always strive to improve our service, and we appreciate you bringing this to our attention. If there's anything we can do to assist you further, please don’t hesitate to reach out to our customer service team.
Best regards,
Karolina
YourSurprise.
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