YPP Lettings Reviews 

alex was very informative and efficient when coming to fix issues within the flat

He was very fast and good, very friendly, we were all K-pop fans and there was a small place that helped me fix it!

Jamal always with a positive attitude and a big smile on his face. My favourite admin there!

Mark H was very friendly and helpful

Needed some panelling fixing and Jason was quick and efficient in repairing it.

Niki Cheung is very friendly, kind and helpful

The receptionist Nikki Cheung give me very nice experience

I have a wonderful experience in live oasis st albans. The staff here are really kind and nice. There’s a young guy named Hadi who’s super helpful, always willing to help. And he is also a funny guy, has sense of humor.

Hadi is very kind and nice I live at St Albans I really love it thank you soo much hadi I love ypp!

Mark H was friendly and professional even when we had just woken up and felt like zombies 😂

Awful, cash grabbing company. They offer incentives to give 5 star reviews to tenants in exchange for discounts and vouchers, hence they have such a good rating. I lived in a YPP flat for one year, and had frequent severe mould problems stemming from other flats which were not resolved by the team and I was forced to move out as they did not help me. I asked for compensation for the 2 months I spent unable to live in the flat because of the dangerous, illegal conditions, and they never replied to my emails once I had ended my tenancy. I called frequently to try and get updates but was let down again and again. What this company does is illegal, do not be fooled by the positive reviews you see.

YPP great company - both letting staff and the maintenance people we so helpful - highly record them as a company

Absolutely shocking company.
They don't clean the apartments before moving in, mould in the bathroom, mouldy food in the kitchen, disgusting utilities.
Unsafe- people sleeping in the corridors doing drugs/drinking. Maintenance entering unannounced and rudely/with entitlement.
The customer service from the uni office is appalling replying to telephone concerns with
"okay and?" Like it's not their problem.

Where to start with this letting agency. The start of the contract was absolutely fine, they did a good job of going through everything and had the property ready for us as agreed.
The problems began about six months to a year into our contract when we started seeing mould on some of our bedrooms. The maintenance people were very quick to attend to it but they informed that this will keep on happening due to a leak in the gutters, and until the gutters were repaired.
Waited almost a year for them to send a roofer to check the gutters and they discovered that the roof was also leaking and needed to be replaced. They had all summer to do this repair but they waited until November to start work. When they started work and removed the roof the rains came down and they had to stop working. They said it should not leak as they had put a tarp over the roof.
Our family including 2 children went on holiday and upon our return found the entire upstairs and some parts of the downstairs was flooded with all the carpets being soggy. Despite several calls and several people coming to visit in the next few days, we were not provided with alternate accommodation. We had to resort to sleeping on the living room floor and after taking several months to complete the work we were still not compensated properly.
We left the property in May 2024 but it took us almost 6 months to get our deposit back.
Despite them taking much longer to provide a deposit deduction report than stated on our contract, and when questioned about this they informed that the contract doesn't matter. (Which means to them, the contract is just a piece of paper)
Thankfully our deposit was covered by the TDS scheme and we managed to get most of our deposit back. (Another thing we found out was that a deposit top up we gave them when extending the contract was not put towards the TDS but kept with YPP).
All we can say is please avoid these people if you have a choice.
We previously stayed in a Unipol property in Leeds and had no issues with them.
YPP will start off great but will make you wish you never heard of them in the end. Our kids are still suffering from PTSD due to the state of the house we came back to from holiday, as they keep asking us if the house would be flooded every time we return from a trip.

Great job, dealt with issues in my flat in a timely and professional manner. Mark H was particularly helpful, he fixed the issues swiftly and I’ve had no problems since. Thank you

Mark H did an excellent job removing the mould from the shower wall. His work was so thorough that the shower room now looks freshly renovated. I’m very pleased with the result!

Saka, yanking make the best smoothies!!!!! It’s very nice like HeyTea yangzhiganlu 😸😸

I would strongly advise others to be cautious when considering YPP properties. My experience with them was extremely disappointing and showed a clear disregard for their own signed agreement.

I signed a license agreement for a flat at Ribbon Residence, but due to personal circumstances, I requested early termination well before the contract start date. The agreement clearly stated that YPP (the licensor) could find a replacement tenant in such cases, with a listed £550 fee — an option I agreed to and was willing to pay.

Instead of honoring this clause, they refused and tried to force me into finding a replacement tenant myself, which was not only unfair but contradicted the written agreement. I had no prior experience with UK rental platforms, and I believe this was an unreasonable burden, especially given they have a full marketing team and online reach.

I have now had to escalate the issue to the Property Redress Scheme, and I regret not taking earlier Google reviews more seriously because now I’ve experienced similar issues myself.

YPP may have good-looking properties, but please read the contract very carefully and be aware that what is written may not be followed in practice. I personally would not recommend them based on how my situation was handled.