ZAGG Reviews 

Requested a warranty replacement because the edge of the screen shattered prematurely. it took forever to arrive and then when it did, it was the wrong size. I already paid $9.99 in shipping for it (the MINIMUM, by the way), and now I have to pay it again to get the correct size. literally just a scam take your money elsewhere.

Two weeks ago I ordered $150 worth of items and was promised 2-3 day express shipping…still not here and IMPOSSIBLE to get a response over email or the phone. And the online chat is AI bot and refuses to give you a live person. And when try to cancel order they say “all sales final!” I’ve never seen a more worthless ran company. INCREDIBLY FRUSTRATED!!!

Purchased a Mophie Battery Pack. Product never worked. Did not not charge. Returned it to receive a refurbished replacement product. How is that accepticable?

Can't understand this company.I am a t mobile customer. Purchase screen protectors and watch protectors when I got them originally. Usually have no issues.Go to the store under warranty.They swap them out no problem. But now since the new watches have come out, they don't have this product in stock anymore. So now I have to go to them. Have them take a half an hour to complete all of these forms to then have zag But now since the new watches have come out, they don't have this product in stock anymore. So now I have to go to them. Have them take a 1 an hour to complete all of these forms to then have zagg send me the product and of course, nothing but problems. Weighted, more than a month, contact them. They didn't get back to me, went back to the store. They put in for another warranty replacement, and I received the one from my watch but not for my wife. Now, I guess i'm gonna have to go through this whole thing all over again. I actually found really great screen protectors, and a watch bumper that prevents the screen from getting touched. And I have the new glass screen covers. I spent less for those 2 items with shipping than I did for one screen protector from this company. They're just not worth it. The customer service is terrible.I'm just going to continue with the products.I just recently received from amazon.They seem to be much better quality.

ZAGG’s website proudly states: “ZAGG makes it easy for you to make a warranty request and get a replacement. You simply have to register your product, and then request a replacement.” That couldn’t be further from my experience.
I submitted my warranty request before February 10th — I know this because the replacement supposedly “shipped” on 2/10. It originated in Ohio. I live an hour and a half away from the shipping location. And yet, it hasn’t moved. Not once. No updates. No delivery. Nothing.
Naturally, I tried contacting customer service. Except there isn’t any. Just a chatbot that loops you in circles and tells you to submit a help ticket. I did that. And for TWO WEEKS straight, I’ve received the exact same canned email: “Our helpdesk is overwhelmed with so many customers and we’ll get back to you.” No timeline. No human response. No actual assistance.
What’s the point of advertising a warranty if you can’t fulfill the replacement or provide even the bare minimum of customer support? A warranty is only as good as the company standing behind it — and right now, ZAGG isn’t standing behind anything.
If you value your time, your money, or basic customer service, look elsewhere. A warranty that leads to a chatbot and a month of automated excuses isn’t a warranty — it’s a marketing tactic.

The absolute worst warranty experience. Product supposedly shipped a month ago. It clearly did not. No one to contact for assistance. The ticket I submitted has not been responded to in five days. The phone number has now been disconnected? I waited on hold for 90 minutes a few days ago before I gave up and now the phone number is not valid.

Update 3/5. The day after I posted this review I got a response from the help desk that they were shipping my product. I did in fact receive it. I stand by my paragraph above, but will bump to two stars.

The 3 in 1 travel charger does not charge the phone. When I contacted the company, it said that it could replace it but that it wasn't in stock. Options were I could wait for it to come back in stock or pick a "similar" replacement. None of the choices were similar or a travel charger. At their website the item IS in stock. I emailed several times over 2 months with them explaining that warranty in stock is not the same as in stock. I was told it would take a couple of weeks for it to be "in warranty stock>" It has been 2 months.

Zagg used to create high quality screen protectors. I had had my phone for three months and have gone through four screen protectors and I am not careless with me phone. I have never cracked a screen before. The gal who helped me told me this problem is common and the quality has gone down. They also do. It give any type of discount to replace on the same phone. They used to only charge $5 for a replacement - because they never used to break.

In this day and age of good companies leading with positive user experiences, Zagg is way behind the times.

No way of canceling an order, even if you reach out immediately after you place the order. And to do any returns, it is out of pocket.

Spend your money somewhere else.

My case never arrived and when I clicked on the “contact us” link it said I didn’t have access to the page.

Customer Service sucks soooooooo much. the case quality was recommended on some sites, but i really wish I would have looked at reviews of this company before ordering anything. I just want to check on my order status and it's absolutely impossible to do. I literally did all the 50 thousand things the website wanted, made TWO different logins, all while click the x in the billions of giant pop-ups on the screen I don't want to buy another case right now, i still haven't received the one i ordered, why would i buy another one?????? and I STILL can't just email to ask about my order

THE WORST COMPANY .. DOES NOT STAND BEHIND THERE WARRANTY, DO NOT BUY THIS PRODUCT AND THERE CUSTOMER SERVICE IS TERRIBLE

Horrible now they charge $10 for a warranty replacement. This is probably all it costs to make them in the first place. We pay enough $60 for the original. Make a better product & it won’t crack the first time you drop it. So sad that you sell a $60 screen protector & then charge shipping for warranty

I ordered a replacement screen and it's been over two weeks. I tried to reach customer service and I was disappointed it was difficult to contact Zagg by email. I really don't have time to reach them by phone because you get transferred and put on hold. I wasn't able to track the order because the link wasn't working. Frustrating to say the least.

I had an issue with a screen protector cracking shortly after use, which was disappointing at first. However, the customer service team was very responsive and took the time to explain the situation. They arranged a replacement and even included a better protective case to help prevent future issues, which I really appreciated.

While the initial problem was frustrating, their willingness to help and resolve it made a big difference. Overall, a positive experience thanks to their support.

0 stars actually. I ordered a phone case for iPhone. When I received I found it to be someone else order sent to my address. Their customer service don’t exist. Hard to find a phone number and when I did they had me on hold for 20 min then just hung up. I have sent several emails that go unanswered. I have been trying to get in contact with them for a month now to no avail. I will never buy another ZAGG Product and recommend everybody else to avoid.

Zagg used to be good. I've bought screen protectors for them for a few years. I've had to warranty replace one a couple years back and don't recall any issues. I just had to do another in early January and have yet to receive it 3+ weeks later. They make it very difficult to find a phone number and when you can find one you sit on hold forever and they never pick up. I'm not sure if they came under new ownership or sold to a larger company, but they are god awful now. DO NOT PURCHASE FROM ZAGG! There are plenty of other good screen protectors from companies that actually care about their customers. I've disputed the $10 warranty fee with my credit card and will never be purchasing from Zagg again. Congrats on driving a once loyal customer to your competition.

Paid an outrageous amount for a screen protector from Zagg recently. Shame on me. I had used Zagg two phones ago and it was constantly needing to be replaced which they did through Nest Buy where purchased it. Stupid me bought one for my new phone. Broke within two months. They refused to replace it. I will purchase from them never again…I highly suggest you don’t either!

I received my new ZAGG INVISIBLE SHIELD Glass+ for my Samsung Z Fold 7 before I even received the new phone.
When the phone was received I opened the new screen protector and the new phone. Somehow something got in between phone and screen protector. So I needed replacement. The protector has free replacement but you have to pay $10 plus tax to get the free replacement. Trying to contact anyone at ZAGG is very difficult. At this point I would like to just return and get refund! There are much less expensive screen protectors on Amazon that have truly free replacement.

The screen protector was fine. The issue is the lack of customer service.

I tried use the lifetime warranty but the screen protector was not available. I tried to contact customer service through their website. The only message I got from was that they were busy and after that I heard nothing.