Zalando Reviews 

I can't understand why it has such a low rating. Such a correct attitude towards the customer. Fast delivery - I received my package on a national holiday. I wasn't sure about the size so I ordered two of the same product - they covered the return charges and I got a quick refund.

Their order form updated my address in a way, where it was incomplete - they sent out the order, no-one contacted me, they marked the order as "delivered" and now I need to go back and forth with customer support to figure out if I will get refunded for this. Shipping the item again according to them is not possible. First and last time I order with them - what an absolute joke.

Absolutely satisfied by Zalando.at's fast system, compared to other online retailers. Returns are very simple and I love the option that I can pay in 14 days after receiving an item; which means if the item doesn't fit I can make an immediate return and there is no fuss around refund. They have been very responsive, so that's a great plus aswell. Overall, they seem reliable and I can only recommend.

I have been ordering at zalando since 2013 and have never been disappointed. The best shopping site.

Zalando was my first choice in online buying but after 10 years I am done with it. I was buying in Nl, Es, _It and Croatian Zalando, and every now and then their 'system' decide to allow bank payments only. Not that I only have to waste my time putting the datas via my bank account but every time I have to pay more (fee). I was contacting Zalando several times but they just said that they cannot do nothing and close the chat or finish with the emails. I am buying everyday online and NEVER had this stupid experience with any of this web pages. Luckily, there is a million options for buying online so for me this is not the problem. Zalando does not care for their customers and do not listen to them. This is so UNPROFESSIONAL! Bye Zalando, your competition will be happy.

Advertise products and show products as available to buy that cannot add to bag, just a dishonest way of drawing people in to their site

Surprised to see negative reviews, as I logged in here today just to express my gratitude and delight about Zalando Austria. Super quick FREE delivery, always managing to source the "out of stock" sizes, super quick refunds in case I return the goods. Gosh, if this shop would also extend its premium segment (luxury brands) - I would fully move my shopping to here. High speed of service and ease of all operations are the bonuses that attract me.

Not perfect, but by far the best option.

Zalando send tons of emails reminding `we've got your size again`. No any single tick box to stop them. You go to the settings and all marketing boxes are unticked.
They have no email address on any of their websites. All you can do is to complete some form and hope someone reads them. But I'm confident they don't!

I usually use zalando for all my shopping and I've always been happy. But some days ago I got an email that my email had been changed for my log in and I could no more access my account. I got super stressed as all my data is saved in their history. Adress and bank details to several cards. And the costumer service has so far done nothing except from asking me lots of useless questions. They have not closed the account or given it back to me. Event though I have proved that its mine. And it takes them days to answer. Seems like they care very little about this. I would be super careful about saving any info about myself on their account. I have of course talked with my banks and suspended all my cards.

Great quality of products, various of choices in clothing and shoes, fantastic packaging in terms of safety and security and elegance. 👌🏻👌🏻👌🏻

Zalando customer service is a joke, i sent over 8 emails so far for a order i made almost a month ago that i did not receive yet, it was sent by a partner of theirs and the tracking number provided by zalando in my account never worked and they can see the order appears as not delivered yet they made me fill in a form stating i did not receive the item, this was already almost a week ago and i got no more responses to that email, yesterday i called them and the woman on the phone said she just issued the refund which is another lie since i paid via paypal and i never got a refund notification email, today i contacted the european customer protection and i will go further into legal advice. This is ridiculous and unacceptable and i will never buy anything from this scam website again.

How are they such a big brand is beyond my reasoning. My girlfriend called them to change the address where a package was supposed to come. She asked them if they can speak English (she does not speak German) and they laughed at her and told her to call again and again and again. After becoming tired of this, I talked to them telling them if they can change the address to which the reply was: Did you receive the package or not? How would I receive the package if I do not live there anymore. Braindead.

Strange that they only have so few stars! I am a very satisfied customer through 10 years - and I love shopping clothes here. So happy to avoid cues and the trouble with having to try clothes on in a small space. If there is the slightest problem, you will get free return and money back. Fantastic service!

Long story short: I’m satisfied with Zalando’s service. I didn’t have any complications.

I received my order within one business day with is absolutely incredible and am now about to send back an item. I’ll update my review on Zalando if there are any problems!

So, I had to order again from Zalando as the shoes I been looking for was still available only @zalando... I wanted to ask customer support is it normal practise my previous order I ordered four days ago still in "packing" (I had to reach them with my google translate skills as otherwise they just close the window on me) she said Yes... so prepare you need to wait up to 5days for them to even pack your order... and they only mention this if you look for this info at their page, not on every article as It should be done, but ok it is how it is. BUT I was talking with a copy/paste girl named Anna and she just dropped me in the middle of conversation... I'm amazed how rude Zalando support is they literally have zero empathy and communicating skill of a monkey they get butt hurt of me criticising Zalando and no I was being polite an all, not like now THEY take this as opportunity to improve the company their are working for not as personal criticism...why I keep ordering I don't know I guess I'm just stupid or at leat this is how shopping at Zalando make u feel.

Bought some clothes and the shippment was fast, but a little expensive. I will buy again.

Lovely company with very fair prices and the website is set out nicely.

Fast arrival. Good comunication. Good quality. Overall a 5 out og 5, ive ordered so many clothes and shoes from Zalando, and everything surprised me of how good they are.