Zalando GmbH Reviews 

I’ve been using Zalando for more than a year and they SCAMMED ME. Okay so I always used the invoice method. Always payed in time and returned items no problem. Once I returned a big batch of clothes. Two months later I receive a letter that said I had to pay for the stuff. I was shocked. I wrote them an email explaining the situation and asking what had happened. They asked for a tracking number. Keep in mind that zalando has info on all returns (tracking number, when was sent etc). I didn’t have a tracking number because who keeps that stuff for 2 months. Plus they had all the status updates on their hands. Through long conversations they decided to refund. Later on I noticed that some items were still not refunded. And this is where it started. They keep asking and telling me the same thing as if there is no history of back and forth emails. They keep telling me that they can’t refund. So the majority of the order was lost but 2 items were allegedly stolen by me??? How could I possibly even orchestrate something like this. It’s insane. Debt collector companies are after me, my shufa is ruined, the customer support team can’t help me, they are ignoring my emails and keep telling me lies instead of solving this. I don’t know what to do at this point. I’m trying to solve this for 4 months now. I can’t just pay for thing that multimillion company lost. I don’t have money for that. They are scammers!!! Don’t use their services

Guys don't ever order anything from this company as they say they have 100 days return policy but lost my return package and they are not even willing to do investigation. The customer service is rude, they don't listen to you, hangup on you or close the chats without even asking. The worst company in Germany I came across. I had ordered Armani watch and they lost it and are like can't refund and they are not even willing to contact dhl to investigate.

Comprato da poco calze Everyday max dri-fit Nike introvabili. Tutto OK 👍

It's great place only if everything is ok. When you experience problems and it's involve customer service purest form of chaos . Germany

HUGE SCAM.
The customer service is a joke!
I've returned an item together in the same parcel as all other items, but they claim to not have received 1 back and are charging me 400 euros for this item that I haven't kept.
WRONG WAY TO HANDLE A BUSINESS, they should be forbidden in Europe.

They didn’t deliver on time and they asked me to wait another week to sort it out.

what a horrible company, the customer service is pathetic. been 20 days yet and no sign of delivery when asked they responded its not zalando's responsibility anymore.

This is the worst online shop I've ever used. The customer service are like robots. They will let you pay for the goods that wasn't delivered and they will just tell you there will be no investigation for lost package and bombard you with email to pay it. Big SCAM!!!

Worst of the worst! This company is a joke and they are scamming people. Not delivering the ordered items, or receiving the wrong items all the time. The customer service is truly bad, AI would even be better than these incompetent people. Never order from Zalando ever!!!

great customer service, as the deliver service marked my package as loss ang Zalando supported me right the way

Sadly something bad is happening with Zalando.
I haven’t received my order and wanted to get refunded. Last time it took me over a month to get my money back, because Zalando refused to refund until they get the items from the shipping service and the shipping service was unreachable. This is not the customer’s problem.
This time, I demanded to get my money back. I never recvied an order, so my money should be back at my pocket. Customer support just repeated textbook lines, which I already know, about the Zalnado return policy until she just hanged up from the chat after I wrote her this is not a solution for me. Your shipping service failing to deliver an order is not a return. It is a problem you should solve.

Fake products. Just received my order and they bring me total different product from what I order. They change the names of products and they put fake instead

I returned some shoes a few weeks ago. Since it didn't return I looked at my shipping number and it says that the product is already with zalando.
still now I have to argue with customer support, since they don't believe me that the shoes are already with them.
even though you can clearly see it in the shipping information from DHL and I provided them with this information multiple times.

Very bad customer service, I believe maybe it's not even humans, it really feels like your talking to a AI.

I have submitted orders and the items never got delivered. Multiple representatives on the customer care chat assured me that I will get the items over and over again. The items were not delivered and I purchased them as gifts. Zalando pretended like it did not happen. No compensation, no apology, no resolution. I just didn't get my parcels in time.

One of the worsed experiences so far in online Shopping _ sent orders in several packages. this is one point but when you return the order and even provide the DHL tracking record your items get not refunded - they want you to pay and even sent you letters via Inkasso. This one of the most criminal companys in germany - DONT EVER BUY FROM here I have never had and more unfriendly customer service- they fail in so many ways and want you to still pay for it.

zalando gift card can not purchase all items , just clothes !!! so weird just . then why they sell cosmetics there when you can just use the gift card for clothes item. Then I prefer purchase gift card from douglas

I'm absolutely delighted with Zelando Plus! Their service has been outstanding. When I faced an issue with a missing parcel, their response was quick and highly efficient. They promptly refund me and also guided me through reordering. The customer service team was exceptionally friendly and helpful

I am Zalando customer since 10 years.
I want a clear reason why zalando does not have the option of paying with credit card or invoice for me anymore.

They didn't believe that I didn't get an item from a big order. So now I have to pay several hundert bucks for nothing.
Scammers! Next time just tell them, that your package got destroyed, otherwise you won't get anything!

I don't really know why the reviews are so low, my experience was great. I ordered a purse to Munich, Germany, it was easy and came within a week as promised. The only minor thing is that the packaging wasn't in a box just in a plastic parcel bag, but it was unscratched, so no complaints! Thanks to Zalando.