Zalando GmbH Reviews 

Reminders were going in spam. I was charged the dunning fee, even though I returned the item.

I cannot exptress my disappoitnment and anger about this online shop, my package with few expensive items have never been delivered to me even after lots of investigation I could not see any sign of delivery but as a lie, zalando claims that they sent it to me, after at least 10s times of contacting them, they completely ignore all my Emails and contacts and refused my requests without any reasons, their employees hang up the telephon on me when I tried to call them and directly talk to them, I will follow up with higher authorities and head quarters and Police for next step, that is unfortunately I have been treated after years of being faithful customers to them, if you want a peace of mind, avoid this online shop at any cost because same situation can happen to anyone.

It has a huge delay and doesn't go far..stay away

They are determined to go bankrupt as they do not care about customers.

I wish them all luck in their aim. It cannot come to soon

am absolutely appalled by my experience with Zalando. Due to their incompetence and lack of proper communication, I was forced to pay the same amount twice, along with an unjustified late payment fee!

I reached out to customer service multiple times, providing all the required evidence of my initial payment, yet they completely failed to resolve the issue. Instead, they ignored my concerns, leaving me with extra financial stress for a mistake that was entirely their fault.

This level of service is disgraceful for a company of this size. Not only are they unhelpful, but they are also unprofessional and dismissive of their customers’ problems.

Zalando, this is completely unacceptable. I will never shop with you again, and I will make sure others are aware of the terrible experience I had. You have lost a loyal customer due to your negligence and lack of accountability.

This version emphasizes your anger and dissatisfaction more strongly while staying clear and direct.

They used to be good, but have fallen victim to late-stage capitalism and excessive automation. I liked using them for the one-stop shopping for brands I liked (not all of which I can find in-person), a hassle-free return policy, and the general comfort of trying on clothes at home versus in-store.

Last year was riddled with problems, including one order going to collections even after I paid for it. In my most recent order, I bought an item and they sent the wrong size. Because I needed it for an upcoming trip, I sent the wrong one back and ordered a replacement to expedite things. I stayed home the day of the delivery window, and no one came. Hermes listed it as delivered to my house door, but it was nowhere to be found — not in my mailbox, not with any neighbors. What's more, there was no photo or proof of signature.

At first it was nearly impossible to get a human on Zalando support. Finally, when I did get a person, they kept insisting that if Hermes said it was delivered, then it was delivered. They even suggested that I had to prove I had not only checked with my immediate neighbors, but also throughout my neighborhood. (I live in Berlin, what I am I supposed to do? Go to every single apartment building in a five block radius and film myself asking each person if they received my package?

I finally got someone to help me, and they promised me I would be refunded within a few days, but I never was, despite sending over a legally-binding paper attesting to the fact that I didn't receive my package.

They also emailed me to inform me that as of tomorrow (7. January 2025), their return window will drop from 100 days to just 30.

I cannot give them any more than a two star review because they do business with Hermes. Hermes delivers nothing on time. They will send you an email that says they attempted delivery at 6 am when you were there and no one came to your door. Hermes is totally unreliable and so what Zalando needs to realize is that means so are they.

send shoes back 1 month ago still my money not return

Disater! they reached the maximum of stupidity: they charged me more from my gift cards and they are so stupid that they can not do basic calculations even when I try to explain to their customer services, thy are so stupid and they do not understand basic math calculations. Not to mention their products which seems like they are not original and they are low quality.

Horrible experience - I ordered my package on 30.11.2024, and since then the order has not arrived. I keep asking customer support to cancel my order because as I explained I cannot meet the parcel physically due to me being away for some time.

What I keep hearing they cannot do anything, and I have to wait until this package arrives somewhere and no one will be able to send it back which means I have to pay for the gods I no longer need.

I am deeply disappointed with this service and I cannot at all recommend ordering anything on Zalando. This is a nightmare service.

I ordered a 184 EUR worth order from Zalando.de on 20th of November, which says that it will be delivered to my address between 26-27th November. The package started its deliver process on 23rd and when the 27th November date arrived, it was still also in transit. Since I needed the orders because I had to leave the country on 29th, I talked with many customer agents, and each of them told different things, some of them told that it will arrive in 72 hours, some of them told that it will arrive in one day. I tried to be patient and waited indeed, however it ended up as my package has returned back to Zalando on 28th, even for not trying to reached out to me! Now I am waiting for the return process and my refund but still I didn't received my money back. I bought all the items from the black friday discounts, some of them are sold out some of them are overpriced. They wasted my time, and also my money. Very terrible firm and very terrible customer experience. Please do not fooled by the lower prices, buy your items from other places rather than this liar firm.

I ordered a fair pairs of shoes along with some other articles. Everything arrived in a big box but one pair of shoes was missing. After speaking with the customer service team a lot they deemed it that I received them so didn't offer a refund or replacement. This resulted in me losing 200 euros and receiving no shoes. Absolutely unacceptable level of service and a scam. To be avoided at all costs

I have been ordering with Zalando for years. But I'm really disappointed this time with my black-Friday order. I made a purchase on the 29th and today (my order even didn't arrive yet) there is another 20% extra discount on the same item. I tried to contact customer service but apparently they don't want to do anything about this. It feels like I've been scammed... I cannot trust them anymore

I would have given a 0 if I could… The worst customer service ever! I ordered two watches in October and received a package that had no watches inside (apparently someone took them before it reached me). Despite communicating the issue to Zalando immediately and documenting with pictures, I was the one who they held responsible for since the watches left their warehouse. It’s simply unbelievable! I’ve been trying to solve the matter since two months, all I got was payment reminders and the copy/paste messages of the same ridiculous excuse that they are not responsible for what happened. So it’s my responsibility that the order reaches me as I ordered??? I will never ever shop with Zalando and am ready to file a legal suit if this mess is not resolved soon. Think twice before you shop with Zalando (better pay more elsewhere!)

I am waiting for an order 8 days, and they are only sorry, the support is bad and you can’t contact only chat with robots!!! Don’t buy from them and wait 10days, instead go to other stores and buy

dear Zalado- I used to recommend you... I received the wrong size for a Black Friday product.. and your answer was.. pay it twice and we will send the good one. are you for real???
So i need to send it back - wait for my refund (up to 14 days) .. order it in less than 3 days or I'll lose the right to receive the BF discount- pay full amount as it is now on the site - wait for that refund as well for the difference I mean- so I am blocking the money for a least 2 weeks for your mistake basically - and no one cares.. the operator was "sorry" ... i will think 3 times before ordering with you for sure next time....

I did order different products but they never arrived. Although I reached out, was explaining the case, gave an official statement and did not get my package delivered to myself, they want me to pay for products that I never received! simply with the statement that the logistic department scanned all products and that they were delivered - which is not the case, I even have the proof that an article made it to my delivery that I dit not order. They refuse to send me the products that I did not receive but say I have to pay for them.

Unfortunately, I am still waiting for my refund. I returned 2 orders in one package, but only received a refund for one order. A month has now passed.

I have just experienced two chats in which the agents gave me no solution to my problem and told me in their farewell that if I did not understand, I should read the chat again and they hung up. What kind of service is this?!

terrible. they did not deliver my package insisting that the address was wrong. the chat was useless. they did not read my email confirming the address along with tel number and a map of the place, they just cancel the order. but they got the money