Zanussi Reviews 

Bought a new Zanussi gas hob as part of a new Wren kitchen in Sept 2002. The ignition for the burners wouldn't stop firing. It was 2 weeks and £149 for Zanussi to fix it. Couldn't find anyone to work on it - we're just about to scrap and replace at 17 months old.
Zanussi service are hopeless and this appears to be a common fault.

Zanussi washing machine absolute trash z was repaired once , broke again and was replaced , now broke again water all over floor. Upgraded to Samsung. Cannot express how much trouble this make has given me, even worse if u buy from John Lewis with their warrantees being an absolute joke , will take months to sort it while u have no washer .

I would rather not give a star at all!!
Fridge Freezer lasted less than three and half years, emailed twice ( we will get back to you in 48 hours). Both emails ignored!
Just phoned and they didn’t offer compensation for food lost or less than satisfactory appliance! Very disappointed! Will not be buying their make again!

Father has dementia and needed a new oven handle as previous one broke. Screws were lost into the ether somewhere. Ordered oven handle which cost £42!!?? didn't come with screws. Spent 2 hours on the phone to this lot, was passed between 3 people trying to ask what screws were required as there was no screws available omn their website for the oven product code etc. Was told id need rubber bushes.. I repeatedly said I don't need rubber bushes, I need the correct screws to sit in the handle. Nope they recommend little rubber bushes that may or may not come with screws.. Obviously arrived with no screws and now have to return. No return label or info included with the package so had to call again! What a terrible company that has now left a vulnerable person unable to eat a proper meal.. all for the sake of them saving probably 5p on 2 screws. Disgusting and will never buy anything Zanussi again. Zanussi if you do read this I'm happy to consider buying from you again if you can get someone to help rectify this as a matter of urgency!

Contacted customer service on 4/3/24, prompt call back from Qyra, who was excellent! Spent time going through the online list of various parts, trying to help me locate mine! She was patient, helpful and really pleasant. Great customer service, I said I would buy Zanussi again for this support! Many thanks!

We bought a 55cm Zanussi cooker in grey in September 2022 due to the size of tye worktop cap. The top cover forvthe grill / top oven has broken almost immediately with the clips breaking off
The rubber seal round the main oven has snapped and the top plate where the pans sit barely fits. Called AO.com as the reseller and took no responsibility so will never use them again. Contacted Zanusso customer services. They were useless. Told us these are perishable parts only guaranteed for 30 days.
I Will never touch Zanussi ever again nor will I buy from AO.com. please avoid Zanussi products and AO.com. The cooker cost over £550 pounds. Utter waste of money

Excellent customer service today by a lady named Aeturah dealt with my issue quickly and fingers crossed I’m the parts should be her within 5 days

Extremely poor quality.
We have a brand new cooker hood in our new build home, just 6 months, the plastic cover of the lighting in the cooker hood was broken suddenly in one morning while no one was cooking. When I checked the plastic debris, the hook of the plastic cover which connect the cooker hood was smashed. Extremely poor quality. When I contacted Zanussi, they avoided to replace this plastic cover because they said it was not mechanical issue. I was not happy and satisfied for this explanation as the cooker hood could not function properly without a plastic cover. The smoke just got inside the cooker hood without passing through the filter. They could not my answer how can you live in a new build home without a window. It’s just exactly the same situation to my cooker hood now. Absolutely avoid this company Zanussi, poor quality product, no interest at all to correct the poor product they provided. They definitely deserve zero star, not one star in this rating.

I have a zanussi oven ,just under 6 years old. Tonight the main oven door simply fell off ! I was left with a very hot oven, hot food and a very heavy door. Potentially a very dangerous situation.After reading reviews not sure I’ll bother with customer service will just change appliance but avoid Zanussi at all cost!!

Very poor quality for Zanussi product. The cooker hood rail kit was once again found cracked along the fixing slot even with normal sliding out for replacement of charcoal filter. The rail was replaced once already. It is a second instance for me. The same issue was reported by neighbours in the same new build estate.

The material is plastic which is so fragile and not durable. The customer service did not admit their own quality issue and not face their own manufacturing problem which should not be borne by the user! Their reaction to the complaint has given me a very poor and irresponsible impression!

Zanussi brings me to Trustpilot for the first time. I will say NO to everybody considering Zanussi and will not purchase their product any more!

Very poor quality and customer service.
My brand new exhaust fan keep falling apart . This is not only mine one all my neighbours who are moved to brand new homes and builder as Zanussi is cheap they bough from them!! Very low quality material and contacted customer service they don’t replace or fix it! Its made in Turkey and not very surprised why its low quality and why most of UK builders buying cheap appliances for new built homes . Poor people that they pay a lot of money for this products! Its over 6 months back and forth with builder and Zanussi customer service! They got their money and don’t care about the customer service and satisfaction as far as it’s fully paid!
Not recommend any of their product and not happy with what I paid for !
If I had an option during purchasing house wouldn’t buy their appliances!
Nobody even come to see the problem they just issue a link to pay for new appliances and labour charges!!!!!!

My wife and l bought all new white goods for our new house, only to find the fridge /freezer physically damaged on day one and the dishwasher not heating the water .
The fridge / freezer had been replaced after a two month period was replaced with another defective appliance, the appliances are integrated , but the freezer door suction is so strong the kitchen door attached to it just pulls off its clips , you have to put your fingers down the top rubber seal to open it , after two repair visits , were an engineer has said it could not be repaired we are still waiting for replacement and have no communication since 19/12/23, it’s terrible customer service as we moved to this property on 07/09/23 with a defective appliance.

Rubbish service. I have been waiting 2 weeks for an engineer to come to broken fridge only to tell me after 5 minutes that he didn't take any parts with him, and that would take another 2 appointments with waiting time c.2 weeks to get it done, fridge fixed. I have paid upfront and am without fridge for 1 month before anything can be done......

This is my expience to date with Zanussi.

The tumble dryer functionality when we went to use the tumble dryer we found that it did not work, you put it on for say 2 hours and then after a few minutes it jumped to 10 minutes remaining and then ended leaving you with still wet clothes in the machine, I contacted the help line, who booked a company called Pacifica to come and action a repair and replace the heating element, an issue I'm told by the multiple engineers that have attended is a very common "inherent" fault even Magnet said that. the replaced the element in but in doing so damaged my brand new £40k+ kitchen by taking chips out of and scratching the units and handles and also bending the washer dryer itself out of shape.

I have only just had repair work completed by them and a contractor to repair the machine and kitchen (although its still not fully fixed) only to find out at the weekend that I have the same fault with the washer dryer, it wasn't installed till the start of June and has had the same fault occur twice in the 6 months we've had the machine, which I would say is completely unacceptable.

I've called today to be told they would have to book an engineer to repair the machine, however due to the damage caused by Pacifica I would not allow them entry into my property as given my last experience I wouldn't trust them to do a competent job and not to do so without damaging my property

Is it really acceptable that this has happened and that I can only expect the repair to last for 15-20 tumble drying sessions between

Zanussi closed the complaint without bothering to contact me and think it’s acceptable for their repair partner to be allowed to vandalise customers homes!

We have had new Christmas clothes trapped in water in our washing machine for the past week now, waiting on an engineer to come and fix our seven month old washing machine for the fourth time. having a child under 5 and also caring for cancer patient in the house, they are still making us wait two weeks for the engineer to come out. I sure as heck hope they will be reimbursing our clothes that will be mouldy and if no use anymore, too, an absolute shambles of a company.

Had a double oven installed in December along with new kitchen the oven is ok BUT the seal fell off on opening door it WONT fit back in as clips are are bent so unusable
This was reported via APPLIANCES DIRECT (PLEASE PLEASE DONT EVER BUY FROM THEM) I’m still waiting for a new seal endless e-mails sent everything you do is a game of ping pong between supplier & manufacturer
SHOCKING DISGRACEFUL SERVICE FROM BOTH
Latest on unused oven needing new seal APPARENTLY even though it’s new It isn’t covered by guarantee so l have to pay for a new one £36.99
Wish l could give Zanussi - 0 stars

Washing Machine been broke since before Xmas. Unfortunately purchased from the developer of a new build so neither Bellway or Zanussi want to replace unless it's deemed completely non-repairable. We've had 3 engineer visits since November, the first one fixed it for 2 weeks now broken again. Latest fix today no. 3 hasn't solved the issue after booking time off work to wait in.

After calling Zanussi again tonight to book repair no. 4, stated I would not leave a review for the benefit of their company and the lovely lady hung up. Products are a joke, same as the service. Will have to continue running washing round to family before and after work. Will soon enough fork out for a new integrated washing machine to get ourselves out of this comedy sketch.

No steam coming out off my new steamer waste off money

I rarely write reviews, but I hope by writing this review, I can save at least one person the grief that I have had from Zanussi

First Zanussi customer service is a complete joke and non-existent as repairs are contracted out to a 3rd party (a company that turned out to be about as useful as the Zanussi appliances) – they really don’t give a jot about their customers.

I bought 3 Zanussi appliances at considerable expense from Wren Kitchens when I bought a new kitchen – less than two years on and only one of them is still working.

I purchased a built-in combination microwave oven, a regular built-in oven and a built-in hot plate warmer and the only one that is still working is the hot plate warmer – probably only because it’s not used that often.

The combination built in microwave oven lasted eight months and then suddenly stopped working. It took the 3rd Party repair company THREE months and four visits from four separate engineers to finally get it working again. It then lasted another seven months and then stopped again. Of course, it is now out of warranty and they don’t give a ”you no what!”

Also, the microwave combi oven was a really poor design and just burned food on one side of the oven whilst leaving other side cold you. You had to constantly stop the microwave and manually turn the food to stop it from burning and to get it cooked or warmed up consistently throughout. What numpty designer at Zanussi thought it was a good idea to make a microwave oven without a turntable?

As for the built-in oven, it lasted 14 months and then nearly caught fire and had to be switched off when smoke started coming out of the top of the oven - again of course, it’s out of warranty and you guessed it, they don’t give a jot!

Zanussi appliances are dangerous, overpriced, and of such poor quality that they just don’t last.

I tried to put an honest review of the Combi microwave on their website but they declined it. They only want biased rave reviews on their website - they don't want actual honest real-life reviews.

I really wish I had read the reviews on this website before I bought any Zanussi appliances, if I had I, would never have bought any Zanussi appliances.

It’s not surprising that Zanussi has not taken ownership of their own profile on Trustpilot - DISGUSTING COMPANY.

I had Zanussi built in oven know fo 18months few days ago my wife switched oven on to preheat it we where having coffee in our lounge and there was an almighty explosion in the kitchen we investigated and saw the inner glass had exploded with all glass inside the oven taken photo's and contacted the retailer where we bought the oven they contacted Zanussi and stated the glass was not covered under warranty so I contacted Zanssi and on the other end of the line they could not apologise enough 20 times but they stated if I would like the repair done it would be chargeable to the sum of £140 I stated that I could buy a new 1 for £249 and they didn't make any sense so for Customer Care they fail miserably
Mr Crusco