Zanussi Reviews 

£281 TO CHANGE A LIGHT BULB IN MY ZANUSSI FRIDGE, ABSOLUTELY DISGUSTING!!! If the (LED) bulb fails you have to change the entire thermostatic sealed unit. £191 for the new unit and £90 to have it fitted. The fridge, (only 5 years old) brand new cost just £800!

Terrible and Rude Customer Service.

PURCHASED IN 2023. INITIALLY ALL SEEMED O.K. NOW IT WILL NOT WASH THINGS IN THE CORNERS OF THE RACK.PLATES AND CUTLERY STILL HAVE BITS ON THEM. I USE THIS OVERNIGHT,BUT IN THE MORNING I HAVE TO RUN ANOTHER PROGRAMME TO FINISH CLEANING THE POTS.
WARRANTY WAS ONLY FOR 12 MONTHS. NOT GOOD ENOUGH.
SPOKE TO AEG/ZANUSSI. NO HELP UNLESS I PAY FOR AN ENGINEER TO CALL.
THIS DISHWASHER WILL BE LEAVING MY KITCHEN IN A SHORT TIME. TAKEN TO A GREAT HEIGHT AND DROPPED ONTO CONCRETE. I HATE IT.

If I could give zero stars, I would! Our Zanussi hob exploded two weeks ago, and their so-called customer service has been nothing but a nightmare. No help, no urgency, just false promises.

- No engineer visit despite multiple calls. They keep saying someone will come, but no one has shown up.
- False promises of repair – every time we call, they say it’s being arranged, but nothing happens.
- Two weeks without a working hob – no cooking at home, and we have kids in the house!
- Completely useless support staff – they don’t care, they don’t help, and they just waste time.

This company is an absolute disgrace. If your safety and time matter to you, stay away from Zanussi!

Would not buy anymore washing machines from Zanussi as the spinners are realy bad just a waste of time you have to spin 2 times and it still comes out wet have always bought this make but this one is terrible everything has to have 2 spins so would not tell anyone not to buy makes it very costly to run will change brand next time they need to look into this as my sisters is the same she will not buy again as well

Our old washing machine ( still looks brand new inside and out ) bought in 2011 for a household of 2, has been moderately used and cared for but developed a small PCB fault.
I contacted their " support " ( LOL ) live chat just wanting to know that if I gave them the details could they tell me its fixable in which case, how? or tell me its had it, so go buy a new one.
After giving all the details, the agent told me to look " inside the microwave door for the serial number "....not sure how the two are connected so naturally I didnt look inside the microwave.
She then told me to try turning the water supply off for a few hours.
Support staff could not give a rats, she was unhelpful and wasted 50 mins of my day.
I didnt see the point in paying a min of £150 for a repair man who according to her might not be able to fix it being an old machine, when a brand new like for like is £250 to collect.
Zanussi, your machines are great, but your support staff suck

Bought my microwave oven which cost me over £400. less than eight months later it started making a loud noise and not working. so an engineer was sent out and supposedly fix the problem only for three months later for it to stop working with the same problem again. So I called up the Zanussi and was informed that because my microwave is now out of warranty that the problem would now cost me £150 to fix. for me I think it screams terrible quality for an applies to be breaking down so soon after buying a new whilst also the fact that the problem eight months in obviously wasn’t fixed properly otherwise it wouldn’t have broken down three months later again, I don’t see how anyone can have faith in an appliance when you encounter problems so soon after buying. customer service was disgusting and not very helpful.

I bought an integrated fridge MODEL: ZRDDN18FS1 from John Lewis within the 2 year guarantee the light started to fail and it started to leak. Zanussi do not think these are manufacturing problems and treating them like issues I the consumer needs to deal with. Because I am now out of warranty I have to purchase a new part and WAIT FOR IT because I am changing my kitchen before they can get an evaluation done (despite tonnes of emails/calls taking up hours of my time and proof in photos they have received) they do not think they have to deal with the leaking fridge that they can wash their hands from the problem!!!

What a complete shambles, ordered a repair and paid around £180, passed to a 3rd party company who said they need to order parts which took 3 weeks and now they are rescheduling the appointment as no engineers to fix my microwave, i have kids in the house and no microwave for over a month, i called customer service only to be told too many calls in the queue and call back later, i am fed up!

This is the worst manufacturer of fridges known to Man.

We bought a new build flat two years ago. All the other 28 flats in our block have the same fridge as ours. 28 of them have had problems.

They have been out to fix ours four times in the last two years. The same problem went wrong yet again and they’ve asked me to pay to fix it. I’m totally outstanding by their stupidity.

WARNING DO NOT BUY!!!!!!!!! Stay away!!!

The induction hob turns off ALL the time if one small drip of water falls off a saucepan lid. So you have to stand waiting for it to reset to turn on all your hob plates again. Or if you happen to be doing something else when it turns off you come back to find you have to wait for dinner for a unknown time because it has turned off in your absence. It is a nuisance and I cannot recommend their induction hob to anyone who does not want to stand watching guard over their hob all day.

terrible service,
ordered a part on the 22nd Jan, had a email next day saying it had been dispatched , its now 31st Jan and now told it hasn't even been dispatched and the first email was sent in error.
what a total shambles and now told we can't cancel the order as its been processed
i want a refund!!

Moved in to a new build November 2025 integrated kitchen fitted with zanussi products induction hob has been faulty from day one on 26th December sparks from hob and fuse amp blown unable to use first engineer from Pacifica came spent all of 5 minutes in my house and said I needed a new part week later another engineer comes to put a complete new circuit board in tells me the previous had burnt out and he had never seen anything like it toddles off for me to discover on next using it he has connected it wrong meaning when putting the front hob on the back one comes on I have phoned zanussi on a regular basis demanding a new hob as it's only 2 months old and already on my 3rd visit from the useless engineers I have been asked for £75 not sure what for told it is only under warranty for the first 28 days 😳 even though it is registered and under guarantee I am now waiting for the 4th engineer we weren't given a choice of make unfortunately when kitchens were fitted obviously construction company went for the cheapest pile of crap zanussi sell and how they have managed to team up with Pacifica is beyond me another cheap unprofessional rude low intelligence team who haven't got a clue what they are doing I hope but I doubt the CEO of both company's read these reviews chances are they wouldn't touch their own products with a barge pole

Zanussi gas cooker
Useless would not buy again
Distribution of heat in the cooker is rubbish
Cleaned it and a piece fell off
Turns off mid use and gave gas engineer out twice already
Need him out again as turning off and seals are flapping.
Only had cooker since March 2024!

Shite!
Less than 7 month old integrated fridge freezer, plastic drawer already cracking near handle. Contacted Zanussi as under guarantee, not covered!
Presumably because they know the cheap plastic rubbish is not strong enough.
So they then send you back to the retailer! How is it their fault?
Sharp practices ever I saw it.
Total bollox.
Get your act together Zanussi look at your rating on here??

Shocking product. Black heat top oven. That doesn't cook properly. Doesn't get to temp . Top grill is rubbish because of black heat.
We thought grill was broken. But zanussi said. No that's black heat. It's working fine.
Will never ever buy zanussi again as long as I live.
Bought through wrens

Zanussi Oven Review: Disappointing Performance

I regret purchasing the Zanussi oven, as it has been nothing but a frustrating experience. The main issue is that it burns food on one side while leaving the other side undercooked, no matter how carefully I adjust the trays or settings. Baking is an absolute nightmare—cakes consistently come out raw in the middle and burnt on the outside, making it impossible to achieve any decent results.

I’ve tried following the manual, experimenting with different temperatures, and even adjusting cooking times, but the problem persists. It’s clear that the heat distribution is uneven, and the fan (if it’s supposed to help) is doing little to nothing. For a brand like Zanussi, I expected much better quality and reliability.

This oven has turned something as simple as cooking and baking into a stressful and wasteful endeavor. I would not recommend it to anyone who values consistency and ease in the kitchen. It’s disappointing, and I will be looking for a replacement. Save your money and avoid this ovens

I have a 2 year old Zanussi Hob (part of the Electrolux group) which leaked gas from a failed elbow joint in April this year, causing my house to fill up with gas. Their approved supplier Pacifica came out to repair the joint and deemed the appliance safe.

Approximately 6 months later I spent a week away only to come back to find my house full of gas, a wave of it hit me upon opening the door. Pacifica the approved supplier have attended my house but found the leak was not present. However, they did say they can't find a leak but can't rule out and intermittent leak from a valve or similar.

In both incidents I had to call Cadent and British Gas who came out and confirmed the leak was coming from the gas hob. They then cut the gas off in order to avert and explosion.

Electrolux are now taking the stance that due to a leak not being present when their supplier has been called out, that there is no leak. Although their supplier can't rule it out. Therefore, they are actively putting people's lives at risk!

I am absolutely disgusted my the lack of corporate responsibility this business shows. Their willingness to put lives including childrens lives at risk.

I am writing this review to express my profound disappointment with the Zanussi which is now part of AEG
and Pacifica repair company service I have received regarding a recent repair appointment for my dishwasher. Despite multiple efforts to resolve this issue, the process has been fraught with inefficiency and poor communication, causing considerable inconvenience and frustration.

3 failed attempts, 2 Cancelled and Rescheduled Appointments and a no- turn up, with a journey that last almost two months.
Unsolicited Sales Call pushing me to buy a new expensive machine with the same features and energetic efficiency as my old dishwasher.

Zanussi freezer stopped working - contacted customer service to report and requested a review for repair.
Nothing but stress and frustration since then !
I paid 800 euro for a tall drawer freezer less than 4 yes ago - have a family of 6 to feed.
It's now two weeks to Christmas and still no progress....reported on the 8 October- 10 weeks later.
The most arrogant unprofessional engineer covering galway - doesn't have the decency to contact and update his customers.
Contacted customer service 6 times for an update on where the part and engineer has disappeared too !!
Engineer will not answer calls, messages or emails. Nobody in customer service seems to care about this and keep getting fobbed off !
Never ever ever will I touch Zanussi product again...and everyone I know on social media will be told this also.
Will most likely need to find money to buy another freezer as we cannot live without one any longer.... very, very angry, annoyed, frustrated customer!!!