Look, I get it. As a first time customer of Zavvi, it's obvious that positive feedback gets fed into the loop. But shooting me a Trust Pilot submission form at the point of sale - long before my order... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Useful photo images of the item. High quality offering in line with other Zavvi listings. When trying to load the individual images, the page would often point to a Facebook location, and backing... See more
Company replied
It seems to take your company a bit of time to advertise some of the advanced releases when l have already heard about their release but with time at least you have them to order which is great. Maybe... See more
Company replied
Your promotion codes don't work and I am suspicious of your advising "Region Free" for this Blu-Ray set. I may be wrong - but you are the only vendor selling this set Region Free. All the others are... See more
Company replied
Company details
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, United Kingdom
- www.zavvi.com.au
3.7
Average
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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How this company uses Trustpilot
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Still not recieved order after 2 weeks
Still not recived order after 2 weeks! No update on order status. Unable to reply to messages
22 November 2025
Reply from Zavvi
Hello Renae,
Thank you for your review.
I am sorry to hear of this issue! I have referred this to the relevant team who will contact you to assist further in due course.
Kind Regards,
Kay
Would not buy from them again
Would not buy from them again. I have purchased an in stock item. The website clearly states that payment is only taken when dispatch will be within 48hours. My credit card was charged immediately however 5 business days later nothing has been dispatched and they cannot give me a timeframe. The website also clearly states that there are “no questions asked” cancellations within 14 days of purchase and prior to dispatch. But my cancellation was refused!! TERRIBLE CUSTOMER SERVICE. Best thing I can do is warn others.
UPDATE: the below response was received from Zavvi after this review. All a deceitful front - they have not sent any communication via my account. There is no customer service. They don’t stand by their credit card charge policy or cancellation policy.
1 December 2025
Reply from Zavvi
Hi,
I am really sorry about your recent experience.
We will send you a message via your online account to help resolve this matter, please take a look at this when you are able to do so.
Best regards,
Zavvi
Quick asnd easy.
5 December 2025
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Reply from Zavvi
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
Great selection of UK exclusive 4K titles
Great selection of UK exclusive 4K titles not available in Australia eg Boogie Nights Steelbook
4 December 2025
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Ordered a lotso mug
Ordered a lotso mug, money was deducted on 23rd Nov 25. Item has not been delivered, did not get a refund either which I would appreciate and had no response from Zaavi either.
Will not trust them ever.
Anindita
23 November 2025
Reply from Zavvi
Hi Anindita,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
Your details have been passed on to the relevant team who will look into this issue for you and will look to contact you as soon as possible with further information.
Kind Regards,
Stephen
I Fight For The Users
Whenever I have an enquiry there seems to be either no knowledge, or there is no care to find out.
2 days ago, I sent an enquiry about Tron Ares on 4k Steelbook. I received a reply basically saying they didn't know.
IT WAS AVAILABLE FOR PRE-ORDER THE NEXT DAY!
3 December 2025
Reply from Zavvi
Hi BB,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
Your details have been passed on to the relevant team who will look into this issue for you and will look to contact you as soon as possible with further information.
Kind Regards,
Stephen
Reply from Zavvi
Hello Pat,
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a request via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
All easy hassle free
26 November 2025
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
My order was canceled with absolutely…
My order was canceled with absolutely no reason given
25 November 2025
Reply from Zavvi
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem with your order, we will investigate your issue and will send a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Zavvi
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Quick & Easy
21 November 2025
Reply from Zavvi
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
Easy to use the website
Easy to use the website. Wouldn't have minded the $45 price everywhere else, or estimated shipping time.
18 November 2025
Reply from Zavvi
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Packaging the steelbook was very poor
2 November 2025
Reply from Zavvi
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem with your order, we will investigate your issue and will send a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Zavvi
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Easy to order.
8 November 2025
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Terrible experience — never ordering from Zavvi again!
I ordered items that were clearly listed as “in stock”, paid immediately, and expected normal dispatch times. Instead, weeks later, my order is still not shipped, and the only response I’ve received from customer service is vague excuses about “supplier delays.”
If the items weren’t available, they should’ve said so upfront instead of taking my money and keeping me waiting with no clear updates. The customer support replies feel copy-pasted and don’t actually resolve anything.
At this point, I’ve lost trust in Zavvi completely. There’s no transparency, no proper communication, and absolutely no respect for customers’ time. I would strongly advise anyone thinking of ordering here to look elsewhere — there are far more reliable retailers that actually deliver what they promise.
8 November 2025
Unprompted review
Reply from Zavvi
HI Amir,
I am really sorry about your recent experience.
We will send you a message via your online account to help resolve this matter, please take a look at this when you are able to do so.
Best regards,
Zavvi
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