Zazzle UK Reviews 

2,653
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 142 reviews, reviewers had a great experience with this company. Customers frequently praise the fantastic product selection, highlighting how much they enjoy the bespoke options and beautiful personalised gifts available on the platform. Many people also point out that the shipping is impressively fast and well-handled, ensuring items arrive safely and promptly for special occasions. Some reviewers were not happy with delayed orders, noting that packages took weeks to arrive or failed to show up on time for important events. A few consumers additionally experienced poor customer service when trying to resolve issues, alongside occasional problems with print quality, smudged text, or damaged goods.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with some consumers expressing delight over... See more

Order

Users describe ambiguous interactions with order experiences, as some reviewers report that delivery times... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, as some reviewers experience prompt... See more

Quality

People report ambiguous experiences with quality, as while some reviewers were extremely disappointed by... See more

Customer service

Customers had ambiguous experiences with customer service, as many reviewers praised helpful staff who... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great selection of products and the bespoke options were simply fantastic. The graphic and image selection was perfect. The time from order to delivery was great too. The product i selected (metal d... See more

Rated 4 out of 5 stars

Fast Delivery. The medium mans top is supposed to be loose but it looks a little snug more like a small so if ordering go for at least 1 size up.

Rated 3 out of 5 stars

This is the third time I have ordered bible verse stickers to pop into Christmas cards. The previous two orders have worked really well. This time, the stickers arrived very promptly but were slightly... See more

Company replied

Rated 3 out of 5 stars

Box arrived damaged. Invitations inside has not been wrapped in plastic like the first set of them had meaning that they were very damaged upon arrival.

Company replied


Company details

  1. E-commerce service
  2. also in
  3. Decoration and Interior Design Store
  4. Online marketplace
  5. Printed clothing store

Written by the company

Shop and Customise Millions of Products


Contact info

3.8

Great

TrustScore 4 out of 5

3k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.8

All reviews

(2,653)

119 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent company to use

I designed my own badges but I was absolutely delighted with the finished product. I also loved the fact that I could order just one or two badges most companies stipulate a minimum of at least 50. I would definitely use this company again.

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Good products and service

Super helpful, great quality products and when I mistakenly ordered (and received) my business cards with a too-small font, Adam in customer services was helpful and credited my account so I could re-do them.

28 August 2025
Rated 5 out of 5 stars

A Delightful Surprise with Zazzle's Magnetic Invitation

I recently ordered personalised magnetic invitation cards from Zazzle. Initially, I was skeptical about trying a new service, but I decided to take the plunge and I'm so glad I did! The quality of the magnets exceeded my expectations; they were beautifully crafted and arrived promptly. Many recipients commented on how unique and practical the magnetic invitations were, often mentioning how they appreciated being able to place them on their refrigerators as daily reminders. The magnets are both functional and memorable .

This was my first experience with Zazzle, and it certainly won't be my last. The ease of customisation, combined with the high-quality product and efficient delivery, has made me a loyal customer. I highly recommend Zazzle to anyone looking for unique and personalised invitation solutions.

21 August 2025
Rated 3 out of 5 stars

A lovely cute keyring however more…

A lovely cute keyring however more purple than blue so not the right colour for my daughter’s hockey club!

21 August 2025
Zazzle UK logo

Reply from Zazzle UK

Hello Mitchell,

We are sorry to hear you were unhappy with your order.
We would love the opportunity to make this right. please reach out to social@zazzle.com and we would be happy to help.

Thanks

Adam

Rated 1 out of 5 stars

Unimpressed with the quality

Unimpressed with the quality. For the price i paid i would have expected the tie to have been coloured all the way round and not just on the front. Also the tie was delivered to a local store for me to collect instead of it being posted through my door.

28 August 2025
Zazzle UK logo

Reply from Zazzle UK

Hi Paul,

we are sorry to hear that you have not been satisfied with your order experience.

Our Customer Care Team will be reviewing this for you and reach out to you via email to offer assistance.

Kind regards
The Zazzle Team

Rated 5 out of 5 stars

Good service The chosen T shirt arrived earlier than…

The chosen T shirt arrived earlier than expected & I was pleased with the quality & design.
Unfortunately it was a size too small.
When I contacted the customer service the replacement was very easy to sort out. The customer agent was professional, polite & friendly & came up with an option that suited me. I am now awaiting my replacement T-shirt

26 August 2025
Unprompted review
Rated 5 out of 5 stars

Great value and quick delivery

I ordered some small thank you cards to go inside some wedding gift boxes. They were a perfect size for the boxes, the print quality was very good the card quality was just right. Great value and delivery was within a week.

21 August 2025
Rated 2 out of 5 stars

I’m not overly impressed to be honest

I’m not overly impressed to be honest. The quality of the print is poor. Slightly blurred. The writing it quiet small. Yes, I appreciate there’s only so much space to print on .but I feel compared to other company’s that this could have been better. The ID card is also very small. I thought it would be bigger.

21 August 2025
Zazzle UK logo

Reply from Zazzle UK

Hi Jessica,

We appreciate your feedback and are sorry the print quality and ID card size did not meet your expectations.

We'll review this to see how we can improve.

In the meantime, your Customer Care Team will be reaching out to you shortly to offer you some solutions.

Kind regards
The Zazzle Team

Rated 5 out of 5 stars

Wasn't sure about ordering from a site based in America but I was pleasantly surprised

I was a bit dubious ordering from this site as it is based in America so I wasn't sure whether I would receive my order or if it was a scam site or something. But I shouldn't have worried at all as it arrived in good time (probably quicker than Royal Mail would have done!) and was exactly what I had ordered - it was a card for a 65th birthday which was exactly what I wanted to get for my cousin but I couldn't find anywhere else or on any other site and it was really well made and even looked better than it did on the website. Very good product and excellent service.

21 August 2025

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