ZEE5 Reviews 92

Z5 doesn’t work on two devices and when you send email with your complaint, they don’t answer your questions and not even reply back.

Don’t waste your money on this nonsense

Worse provider ever. They hardly have any new releases or additions. Same old stuff. Most movies freeze while watching and some have such bad picture and sound quality. And they automatically subscribe you even when you don't have automatically renewal selected. They never cancel your subscription when you select it. Just a really frustrating app for members to use. When you message them, they reply back repeating themselves that we subscribed. Total liars. Real scammers. Don't support or subscribe to them. Amazon Prime and Netflix are way better and they care about their customers.

I had a very frustrating experience with ZEE5 while using their service in the United Arab Emirates.
I subscribed last month through Apple Pay, and the payment was successfully completed. However, when I tried to access the service later, it asked me to subscribe again as if I had never paid.
When I contacted customer support, they insisted on an order ID. I already had the invoice as proof of payment, but they refused to accept it. Instead, they asked me to contact Apple and request a different invoice that includes the order ID, which is not a simple or reasonable expectation for a customer.
I even offered to verify my identity using my UAE ID and provided my phone number, but none of that was accepted. The support team was unhelpful and unwilling to resolve the issue despite clear proof of payment.
After wasting a lot of time, I eventually gave up. This experience was extremely disappointing and frustrating.
If you are in the UAE, I would strongly advise being cautious before subscribing. Based on my experience, customer support is unreliable, and resolving billing issues can be very difficult.

I am very disappointed with ZEE5.

In Pavitra Rishta episodes 1153–1424, the audio has been changed from stereo to mono. This is a clear downgrade in quality and significantly affects the viewing experience.

Earlier episodes had proper stereo sound, so this inconsistency is very noticeable and frustrating.

This issue has been reported multiple times, but it has not been fixed for a long time. There has also been no clear explanation from the platform.

As a paying user, I expect consistent audio quality and proper maintenance of content.

Please restore the original stereo audio or provide a clear explanation.

Very disappointing experience.

This is the worst ott platform I've ever come across.
It doesn't open in tv. and there's no option to switch the audio language too.

Worst the charges r too high and also they dont release immediately dubbing version in telugu
Like tamil and malyalam movies dubbing version in telugu they take long time to release so that they can mint money
Why zee5 dont make all south movies n series one pack
Zee5 purposely delay dubbing version so that customers can keep subscribing
I wish I had zero rating

3 minutes ads for every 5 minutes screaming even after subscription

They will not send you email for renewal not they will process your refund.

While watching movies on this platform with family, including children above 7 years, we often see unnecessary intimate and condom ads. This is uncomfortable and inappropriate for family viewing.
Please avoid showing such ads and focus more on clean, family-friendly content. It will improve the user experience.

Zee5 customer support is the worst in the industry. They cut off my subscription and inspite of me sending them all the proof on the validity they are not doing anything. I paid for premium subscription. It's been a struggle and there is no customer service where you can talk to a live person.
Updated on 16/02/26
Following my earlier review I got a response the next day about my review from zee global and asked me to resubmit all the documents. I did send them but no response as yet.
I am still standing on my ground that this company has the worst customer service. I wonder how many customers have lost their money this way. It clearly looks that they don't care. I'll leave at this for now and will update again if there is a "response" or "not"
Update 25/02/26
On ,23rd February Zeetv contacted me through email asking me to send all the documents. I sent it again and mentioned that these documents have been sent several times and this will be the last time I'll be sending.
Next day 24th February '26 I got an email and they asked to log in to Zeetv account and it worked. I'm happy 😁

This app is the worst ott platform I have ever seen. The quality is very low and the "skip add" button is not working and the add is repeating continuously . This is very bad

This company is just after customer money. Even when customer have a valid subscription they will start showing repeated ads saying no subscription so you panic and buy another one... unregulated companies allowed to operate in UK

Platform is really very good. Equivalent to the Netflix in terms of technical performance. Much better than prime

Advertisement timing sense very much missing. Very annoying to see advertisement when songs are midway in SAREGAMAPA in Z Bangla OTT channel.
Strongly condemn such disturbance.

Too many advt , worst ott

Very bad worst app i have ever seen this app have too much ad make mood bad to watch any movie i suggest tu all the viewers please report the app so bad worst app

They are actively driving their user base away. Increasing a cost by 300% with zero quality TV Shows.

Very bad performance. It keeps buffering every few minutes. Logs out often without any reason.

Content is also not very good.

Improvement required.

Ad every 3 seconds, cannot watch even an episode. No help from support. Silly responses from developers. They dont even read the feedback before responding. All generic responses. Waste of money