Zeeandco Reviews 

622
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

very bad expereince recomened not to buy any product reason is this after submitting order they did not reply any quiree about product

Rated 5 out of 5 stars

First time using the online store. Good range and easy ordering. Made order approx 8pm on a Tuesday evening. Email confirmation straight away. Shipped Wednesday and delivered Thursday am. tracking num... See more

Rated 4 out of 5 stars

Bought a stone island jumper- got next day delivery free with DPD so it came fairly quickly. Really happy with the product and zip protected case however disappointed that the outside packaging was a... See more

Rated 5 out of 5 stars

I made my first purchase online recently from Zee and Co and I’ve got to say I was well impressed. Having ordered my Belstaff jumper at nearly midnight Thursday, I was swanning around 200 miles away i... See more

Company details

  1. Men's clothes shop

Information provided by various external sources

For more than three decades, Zee & Co have brought Designer fashion to the high street. In that time, we have introduced hundreds of exquisite clothing brands to our customers via our shops and online retail site. Our ever-growing roster of designers and fashion labels means that we continue to provide a mix of the very latest styles and innovations, from new or up-and-coming labels to the established designer powerhouses. We're as passionate about clothing as our customers, so that's why we make sure to stock garments from amongst the best brands in the world.


Contact info

3.3

Average

TrustScore 3.5 out of 5

622 reviews

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No recent history of asking for reviews

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3.3

All reviews

(622)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

Bad experience with this company

Bad experience with this company. Received an item that was not as displayed. Attempted a return for refund and forced to receive them back, even though pictures on the site are misleading, which is the company's responsibility. Spoke to Beth, the company manger (who refused also to provide her full name and hung up the call), and apart from hollow apologies was unwilling to offer anything but terms and conditions on the sale of underwear. (this is not about underwear policy, it is about taking responsibibility for misleading a customer and an insult to my intelligence as a genuinely sincere consumer). Highly unprofessional. I am quite shocked by such arrogance and patronising complacency.

7 December 2022
Unprompted review
Rated 1 out of 5 stars

Be aware that you may be out of pocket

When ordering from here be aware that you may be out of pocket! DPD marked my order as delivered! With no picture and no signature, GPS only. But I live in a block of 22 floors so it could have been anywhere. Zee & Co don’t care!! Keep making up excuses, ‘due to COVID’ I would have not personally signed for it- even though I have with all my other recent deliveries with DPD & they also take a picture of the delivery with my door open! Then they told me that it is not unusual for DPD to leave the delivery at a mail location in my block - there is no mail location!! I have the DPD app and have stated not to leave in a safe place. I have a contract with Zee & Co I made the order to be delivered to me!!!

I shared my experience on Instagram & have now been blocked by them. Very professional and honest!!!

29 November 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic company!!

Fantastic company!!
I ordered two T-shirts for my partner.
Delivery was super fast, was more than happy with the T-shirts, unfortunately one of them didn’t fit, sent back and a refund was given within the week.
Very happy!!!
Thank you.

17 November 2022
Unprompted review
Rated 5 out of 5 stars

Just received my purchase of a CP…

Just received my purchase of a CP Company jumper, I am really pleased with the quality, not only that but the service and delivery has been prompt and I am very impressed with the packaging, the attention to detail which adds a personal touch. Thank you

20 November 2022
Unprompted review
Rated 1 out of 5 stars

Received a sopping wet jumper - water dripping everywhere from the parcel

I spent roughly £300 on a Joseph jumper which has arrived sopping wet - as though it has been through the washing cycle and taken out before the spin. There is water dripping everywhere.
This was delivered a day late after I called dpd and was told the item was undeliverable and was being taken back to Zee&Co.
All I've been told by Zee&Co is that your item was delivered!
Shocking.
Do not buy from this company.

16 November 2022
Unprompted review
Zeeandco logo

Reply from Zeeandco

Hello

Thank you for your review.

Could I kindly ask that you return the item using the free returns label, stating your preferred choice of exchange (if available) or a refund.

We will then investigate with DPD as to how your parcel became wet and damaged whilst under their care.

I apologise for the inconvenience caused and assure you that we will to our best to rectify the problems you have experienced.

Kind regards
Zee & Co

Rated 1 out of 5 stars

Fake Emporio armani sweatshirt

I bought an emporio armani sweatshirt. After one time, the sweatshirt is suitable for the trash. I am sure this is not the original sweatshirt. The quality is terrible. I do not recommend

20 October 2022
Unprompted review
Zeeandco logo

Reply from Zeeandco

Hi Maciej

I am sorry that you have experienced issues with your Emporio Armani sweatshirt, and I would urge you to contact our Customer Care Team at estore@zeeandco.co.uk.

We are a high street retailer of over 35 years and only sell genuine and authentic products (both in-store and online). I can 100% guarantee that every single product we sell is from either the brand itself or from the brand's authorised agent.

Kind regards
Customer Care

Rated 5 out of 5 stars

Super fast process from purchase to…

Super fast process from purchase to delivery. Great communication keeping me in the loop. Beautifully on brand packaging. Delighted with the quality of the outfit I chose for my Grandaughter. Will use again!!

3 November 2022
Unprompted review
Rated 1 out of 5 stars

Stain filled stone island jacket

Ordered a jacket which was expensive, came with stains and marks all over it, shocking customer service, don’t shop with these guys spend your hard earned money were it’s appreciated and were the customer service is genuine and to a good level, the replies on here are all for show they never apologise or show any remorse, they just fob you off

14 October 2022
Unprompted review
Zeeandco logo

Reply from Zeeandco

Hello

I am so sorry to hear of the problem you have experienced with your order.

You are absolutely correct that no item should be despatched if it is not in perfect condition.

I can confirm that we do have multiple checking procedures in place, but these have sadly failed on this occasion. Therefore, we will place an investigation to establish how this occurred.

It appears that you have never contacted us regarding this problem and therefore, it would have been impossible for us to apologise for something we were not aware of.

We do, of course, wholeheartedly apologise to you for any inconvenience caused, and would ask that you return the item back to us (using the free returns label), so that we can investigate this for you.

Kind regards
Customer Care

Rated 5 out of 5 stars

Excellent …

The time it took for the item to arrive was very quick, it was well packed & presented which made the shopping experience much more pleasing.

24 October 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, arrived the day after I ordered it, professionally packaged and shop was friendly and helpful. Free returns on items I didn’t want, made it a very easy shopping experience.

19 October 2022
Unprompted review
Rated 1 out of 5 stars

I have make a purchase of Jacket

I have make a purchase of Jacket : Your Order #1001166168. Susequently, I have returned for refund. I received the following e-reply e-mail : hello, I have today received your returned item - MOE70014 XL, for a refund. Unfortunately, the garment was missing the original brand tags, I have replied : The tag was in the plastic bag that posted to you and not in the black bag. and you reply : The tags were not inside the plastic bag, we do require these before any refund can be issued. I replied again today 22/9/22 : Hi Team,

It is against my word and your word.

Since you cannot refund, I am force to buy the item, then.

No problem, Just send back the item to me.

Poh.
Just for a Tag you make it so difficult. My office mate was there seeing me put the tag in. Why your company make a fuss over a TAG.

Will not recommend or buy from you again. Just post back my item. First time and bad experience.

22 September 2022
Unprompted review
Zeeandco logo

Reply from Zeeandco

Hello

Thank you for your review and feedback.

I have checked with our Customer Returns Team who have confirmed that two people checked the garment and bags and unfortunately, there were no tags present.

I would like to clarify that the email you received was not to return the tags as it is very difficult for us to resell items without the correct labels.

Our terms and conditions clearly state that tags and labels should not be removed until you have decided whether you wish to purchase the item. We also reserve the right to make reasonable deductions if the item is not returned in its original condition and/or without the tags.

Please respond to our email dated 21st September so that we can resolve this matter for you.

Kind regards
Customer Care

Rated 5 out of 5 stars

Great customer service. Ordered the wrong size trainers and…

Ordered the wrong size trainers and only realised the next day, emailed the contact email address to see if I could get a refund with not much hope of a reply but was pleasantly surprised with the great customer service…. I got a response straight away and a full refund shortly after. Not often you get that good customer service from an online company.

17 September 2022
Unprompted review
Rated 1 out of 5 stars

Do Not shop here

Do Not shop here. You pay a delivery cost for an item and if you want to return the good, there is a free returns policy however they do not refund the delivery cost. I’m not happy and before you purchase, please make sure you read full T & C’s. I will not shop again from here.

16 September 2022
Unprompted review
Zeeandco logo

Reply from Zeeandco

Dear Kamal

Thank you for leaving your review feedback.

I can see that you placed an order for a sale item £29.50 plus shipping. This item was returned using our free returns label and a refund (excluding postage) was provided.

The next day shipping costs are reflective of the amount which Zee & Co are charged to send an item to our customers and excludes any other picking or packaging charges which our company incurs and absorbs.

You may have read in the news that many retailers have now stopped offering free returns or non-chargeable click and collect orders, and both services are still free with Zee & Co.

Therefore, although I am sorry that you are disappointed that you did not have your original shipping costs refunded, this is stated clearly within our terms and conditions of sale, together with all legal exceptions.

Kind regards
Customer Care
Zee & Co

Rated 1 out of 5 stars

I bought a Kenzo hoodie and received it…

I bought a Kenzo hoodie and received it with cream colours on the outline of the tiger instead of the bright white shown on pictures displayed on their website. When I contacted their customer service I was told it was due to the display of the device I am using to view their website, which is totally ridiculous. I eventually got a refund email and they have not even returned the £4.99 I paid for delivery. Why have I not been refunded for my delivery when it is their mistake. Avoid at all cost!

14 September 2022
Unprompted review
Zeeandco logo

Reply from Zeeandco

Hello

Thank you for your feedback and for the information you have provided.

I can confirm that our Customer Service Team immediately compared the returned item with our website images, and it was felt that the photographs gave an accurate reflection of the top.

Unfortunately, personal screen resolutions can slightly affect colours on a monitor, laptop, or phone. Our online website has sold a number of these hoodies and the garment is now fully sold out.

However, as we do not wish you to be unhappy with your purchase, I have refunded your original postage as a gesture of goodwill.

Kind regards
Customer Care

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