Zenith Home Improvements Reviews 

I had my sofits, facsias and guttering replaced by zentith.

I found the original salesman to be helpful and knowledgeable.
The fitters themselves were excellent.
A very fair price was quoted and stuck to, no hidden surprises later.

No complaints, would use again

We had a zenith sales person come to us on the 6th April to talk through a potential conservatory, he was here for 4 hours and phoned his boss to discuss the spec of what we wanted, gave us a price and told us that he would send us all what we discussed by email in the next couple of days. We have contacted company after a week to see if they have email written down wrong and been told that it is being worked on and will be sent over to us in next few days, still not received anything. Very disappointing service and treatment of potential customers and 4 hrs of sales pitch for nothing. Extremely poor customer service and experience and even after being promised contact still nothing as of the 11th May! Appauling. Avoid

I have used Zenith many times over the years for the porch, garage doors and roof and last month a window. I have always been very pleased with the products. The home consultants that have come and talked about the products have always been very clear, helpful and polite. As well as being helpful and polite, those that have done the work have always worked hard, quickly and efficiently. I would recommend Zenith to anyone for any of their products.

For information and update my deposit has been refunded. This was credited to my account on 20 April. My original cancellation email was dated 6 February 2019. All Zenith customers who have had a good experience - you don’t know how lucky you’ve been.

So 34 day after I was promised a refund, still no refund. Just been told maybe this week. Joke of a company, don't use them. Waste of time, never follow up on what they say they will do.

Incredibly happy with all the work undertaken.

Well done Zenith. More than happy to use you again

We had our house completely refitted by Zenith about 25 years ago and the product has served us well. Nothing lasts forever and the front door started to show wear and tear from continual use. Added to that some delightful individuals managed to break the outer pane of a fixed pane window on the ground floor and the kitchen window started to drop, too large an opening we decided to go back to Zenith for a quote.
We had had all 3 replaced and are very happy with the products. We were given very good advice about reducing the size of the window opening in the kitchen and I am very happy with the finished product.
During the fitting process the fitters were polite and cleaned up after themselves. We mentioned the back door and they had a look at it for us and said that we might consider replacing it in the near future. Due to our previous experiences with Zenith products and the quality of the 3 units we have had fitted we have signed up to have the back door replaced.
I would wholeheartedly recommend Zenith, not the cheapest but you get what you pay for.

Absolutely disgusted with the way we have been treated. No end of complaints have been sent - no-one wants to take any responsibility...no-one will ring back even though they promise to...still want their thousands for a half job done. September 2017 we originally signed for our improvements. April 2019 still not fully complete! Wouldn't trust them to erect a tent. Wouldn't recommend to my worst enemy. Furthermore, work that has been done by so-called installation team has been condemned by building inspector.

Installer Chris Martin.
Installers tried to do 2 days work in 1 day. They were very rushed at the end and did very little clearing up inside or outside so I was left with a late evening of significant cleaning after they had left.
Some minor parts were available at installation so I am waiting on zenith to complete these and address the window supplied with a scratch.

Waste of space had a set of divide and glide doors fitted and installers fitted wrong ,marks ad muck in glass have been waiting 6 weeks for replacement glass being phobed off all the time do not use this company

I don’t even know where to begin with this. Sadly, I feel absolutely stuck. In an ideal world I would just say; do you know what, take the windows and doors back and I'll just have a refund. But what can I do; the doors and windows have been changed, I've mistakenly signed the paperwork and now it doesn't feel like there's anything I can do.
The sales rep came around, and I was actually only after a quote. I had no idea what the cost of replacing doors and windows are, and when the quote started it was £22k, then it was magically dropped to £13k and by the time I'd finished we'd agreed on £9k.
I live along a railway line, which as you can imagine is noisy and I was told that with these windows, there's argon gas in the middle; they'll be soundproof, and then I was shown a video of a window being opened and closed on the M25, showing how the noise vanishes. This was what sold it to me.
I was hesitant, as I wanted to discuss it with my brother (the other owner of the house) I also wanted to talk with my dad before rushing into anything, but I didn’t get the chance to do that before I was agreeing to it all. But I was excited! It seemed like a good deal; and soundproof windows – I couldn’t wait.
I was so excited that I even had my house valued and told the valuer of the pending installation. She valued it on the basis that I was getting soundproof windows installed.
So about 6 weeks later the installation began (I took a day off work which I don’t get paid for as I am a contractor) and the two guys got the work done in 2 days. However, one of the windows didn’t fit and two of them were scratched right down the middle. To make matters worse it then became apparent that these were not soundproof windows. These were not what I thought I was paying for and this was not what was sold to me.
So when asked to sign the paperwork (which then ensures ‘A job worth doing’ gets paid) I refused. The installation guys were not happy, but I knew if I signed that paperwork I would lose any rights to do anything. Before they left I had told them that there was a problem with the door handle (when you lift it and it drops you should be able to just turn the key, but it doesn’t work) I
So they reordered a window and in the mean time the warehouse manager has called me. I’ve explained all of the above, I’ve told him I’ve been mis-sold a product; what can I do? Can I ask for a refund? Can I get them taken out? I was told no; there’s nothing that can be done. As a gesture of goodwill he told me he would replace the windows in the bedrooms with Acoustic Glass which may improve the noise reduction but he couldn’t promise anything – so what could I do? I’m told I cant get a refund and this is my only option. The deal was, I had to promise to sign the paperwork (presumably so they would get paid). So with my hands tied, and feeling absolutely stuck, the windows in my bedroom were changed. I should also point out at this stage, the window that was scratched in the kitchen was still not replaced – three separate times they have had to come out and the measurements were wrong – on one occasion they’d actually tried to ram a window meant for a bedroom upstairs, in the hole of the kitchen window. They soon realised they were mixed up. But I felt despite the fact that the job was still not complete, I had to sign the paperwork like I promised, because the acoustic glass windows were now fitted. But guess what, they made no improvement and have actually made it worse than before.
The warehouse manager had explained that I should have never been told the windows were sound proof – he explained that they can reduce the noise to a degree but they’re never sound proof – I explained to him that I was told differently as well as being shown a video of a window being opened and closed on the M25, so you can see why I was my expectations were high.
So the installation happened in October, it is now April and the job is still not complete. I’ve had 4 sets of different engineers come out and each time there is a mistake, a scratch something isn’t measured correctly. On the last occasion I waited home all day (again I do not get paid) only to be told at 1630 the engineer wasn’t available as he was sick – why wasn’t I told at the start of the day so I could go into work as normal?
So currently I still have a scratched kitchen window, I also have a window lock that doesn’t lock as the button is stuck in. I have a backdoor that has dropped in the frame and the frame is coming away from the plaster wall (the wall now has a gigantic crack running through it). I have a front door that has also dropped and both doors are a struggle to lock or close. When they tried to book another engineer in I said enough was enough. I was not willing to lose another days pay until I was reimbursed for the last one when no one turned up. All I was told was to call head office, or to speak to someone else. I have been passed from pillar to post and no one has been able to help.
It is worth noting I spoke to a very kind man at Zenith call centre; he is a credit to your company.
So I feel absolutely trapped and I dont know what to do or where to begin; so you can see why I am so upset. I was so excited to get this job done, and here I am 6 months later with a bill totalling thousands of pounds and I feel absolutely stuck.
I would not recommend Zenith windows and I wish I could go back and undo the stress this entire situation has caused me, not least the amount of money it has cost me in days off work.

Change of conservatory due to roof failure of previous install. Fitters were very professional and helpful. Finish product operation was explained clearly. Final tidy up left site clean and tidy.
First drop of rains we have three leeks and no emergency contact
Look forward to next contact

We have purchased windows and doors from Zenith previously. Our experience the first time around was very positive with an excellent service provided throughout. Because of this we have decided to purchase further products through Zenith. Again our experience has been exceptionally professional and we look forward to the arrival and fitment of our newest purchases. Many thanks to our sales consultant Andrew Penny for your assistance and patience.

I had to create an account just so I could leave a review because I felt so compelled to do so! If I could have put 0 stars I absolutely would! Basically-we were after a quote to see if it was worth putting a small conservatory on the back of our house. We’ve no idea how much such a thing would cost so planned to contact a few companies to give us some idea. After doing one of these compare sites we were contacted by a company who were going to send a local company out to us... this turned out to be Zenith! The Salesman comes (late) and he’s seemingly nice, if a little fake, i.e. thanking my husband for his service (he’s a police officer) and making small talk as if he’s interested in us and our lives etc. All we really wanted was a quote for a small conservatory, like our neighbours have. We were told it would take about an hour; well 3 hours later and I was close to throwing him out. We were certainly given the hard sale, made to watch a presentation, asked to complete numerous questionnaires and forms, given the guilt tripping blah blah blah but the things that most annoyed me were: the fact you’re given the price at the very, very end (like I said we waited 3 hours!), you’re made to complete a questionnaire regarding service before you’re actually given the price this is important because well you can’t make a decision until you know the cost and this is relevant because things change regarding “service” very quickly when you don’t sign the dotted line there and then, and finally they talk to their ‘boss’ (in our instance 3 times) in front of you as if you aren’t there trying to guilt you into signing there and then for example, the phrase ‘where do I begin’ and ‘sorry to say’ we’re used whilst he phoned his boss basically slagging us off for not going through with it. FYI We were quoted £35k for a larger conservatory (not even 15 square meters- we are a small mid-terraced house so any conservatory is never going to be grand) and 25k for a 3x3 one! We explained several times we weren’t looking to have one for about a year as I’m on maternity leave and when we said we felt those prices were a bit steep (expecting maybe something along the lines of 10-15k) his attitude completely changed and he became very rude and sh***y with us, he basically asked what was the point of him being there then. After another call to the ‘boss’ miraculously the price dropped down to 13k and 18k. We explained it didn’t matter as we weren’t in a position until I was back to work to be able to have one so we wouldn’t be signing anything to which he replied ‘well I take it that’s a no then’ and he stormed out- thank god! My husband and I were left completely astounded at the horrific customer service- it was actually laughable. Regardless, even if we were looking to do it right away there is absolutely no way I would give 1 pence of my hard earned money to this despicable company. Having worked in sales myself previously I can say with 100% certainty this is absolutely no way to get custom. Absolutely disgraceful service, we were made to feel so uncomfortable as he became very confrontational boardering on aggressive and I’m horrified to think there are companies and people working for companies that would so willingly try to take advantage of people. We are a young family but luckily have our wits about us to be able to call out companies like this, but sadly I can see how older or more vulnerable people would absolutely be bullied into signing up. Whatever you do DO NOT LET THEM INTO YOUR HOUSE and if you see the name Zenith then run in the other direction!

Dear zenith,

I’m very happy with my new windows, they’ve been problem free, since installed early this year. I had a zenith porch fitted about a year ago and encountered an issue, which when I placed my order this time for the windows the installers then also promptly fixed for me.

The service I have received from Sam that showed me the windows & the surveyor, Kevin, has been brilliant. I found everyone to be helpful.

Thank you for everything

Mrs Jackson
Surrey

The installer of my new gutters, downpipes and fascias was very efficient and polite. A clean worker and each day cleared up the old debris leaving the house tidy. Adam Randall was only too pleased to explain what he was doing and I would certainly recommend Zenith to anyone who asked. You only get what you pay for and have to do some hard bargaining. Both Adam and Zenith deserve the 5 star rating.

I have just had some windows and a door fitted by Zenith.The two guy Chris and Alex Martin were very polite and helpful.The work they have done is very good and they left my property spotless. They didn't stop working the whole time they were here. Fabulous job.
Thank you
Debbie Hackett

Have just has some windows and a door fitted, and we were very impressed with the expertise shown by Mark and his colleague, they were polite, and kept us informed as to what they were doing..

Whilst Zenith has messaged me twice (following each review) asking for more information, which I provided very shortly after their request, again I have heard absolutely nothing since. I can only deduce that Zenith thinks that if they reply on Trustpilot to say they are messaging the reviewer directly, it will appear as though they are properly dealing with the complaint. But they have as yet to resolve my issue and their approach only serves to annoy the customer further.

Punctual polite tidy workman. Very neat worker. Left site as he found it. Quality job. Highly recommended