Well i must say that your customer service and support are exceptional. You know how to respect your customer and you can tell this with your prompt response to your costumers eventhough sometimes o... See more
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See what reviewers are saying
The support by the representative was amazing. The time passed from the date of the order until delivery was a bit long.
Small purchase, the 1st one to test out the plattform. Processing, delivery times, state of product on arrival, all tópics were within expectations. The provider had to adjust the order due to stock c... See more
Company replied
Fast shipping, efficient communication and products as described. The only minus would be the fact that the products I ordered are packed only in bubble wrap or plain foil. They are not individually... See more
Company details
About zentrada
Written by the company
zentrada is Europe’s largest B2B platform for wholesale purchasing of volume and consumer goods & brands. The platform serves brick-and-mortar retailers, supermarkets, convenience and mobile stores, as well as online shops, providing central access to consumer goods for professional purchasing.
As a partner for successful assortment planning, zentrada enables easy wholesale sourcing of supplementary assortments, seasonal goods, promotional items, trend products, and impulse & grab-and-go items across all retail sectors. The platform offers more than 400,000 products, including core assortment basics, category extensions, fast movers, impulse products, counter displays, bestsellers, and high-margin best-value items.
The Mix Order function allows retailers to flexibly combine products from different European suppliers in small quantities, test new items, and efficiently expand their assortments. Industry-specific homepages provide pre-selected recommendations, bestseller lists, new arrivals, and current assortment highlights, helping retailers quickly find suitable products for their business.
zentrada also supports professional purchasing with AI-based product recommendations, transparent pricing, and digital ordering processes. Through the platform, retailers can easily compare products, plan promotions, manage orders centrally, reorder items, and create topic lists with favorite products for future use or seasonal ordering.
With the largest selection of affordable consumer goods & brands for central online wholesale sourcing, zentrada has stood for secure B2B trading, reliable suppliers, and sustainable business relationships in European wholesale for over 20 years. Registration as a retailer is free.
As a partner for successful assortment planning, zentrada enables easy wholesale sourcing of supplementary assortments, seasonal goods, promotional items, trend products, and impulse & grab-and-go items across all retail sectors. The platform offers more than 400,000 products, including core assortment basics, category extensions, fast movers, impulse products, counter displays, bestsellers, and high-margin best-value items.
The Mix Order function allows retailers to flexibly combine products from different European suppliers in small quantities, test new items, and efficiently expand their assortments. Industry-specific homepages provide pre-selected recommendations, bestseller lists, new arrivals, and current assortment highlights, helping retailers quickly find suitable products for their business.
zentrada also supports professional purchasing with AI-based product recommendations, transparent pricing, and digital ordering processes. Through the platform, retailers can easily compare products, plan promotions, manage orders centrally, reorder items, and create topic lists with favorite products for future use or seasonal ordering.
With the largest selection of affordable consumer goods & brands for central online wholesale sourcing, zentrada has stood for secure B2B trading, reliable suppliers, and sustainable business relationships in European wholesale for over 20 years. Registration as a retailer is free.
Contact info
Delpstr. 5, 97084, Würzburg, Germany
- 0931 3598110
- info@zentrada.com
- www.zentrada.com
4.5
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great products and shipment
22 May 2024
A professional company in everything
A professional company in everything. Everything from the beginning until the delivery of the order was wonderful
21 May 2024
Reply from zentrada
Thank you very much for your kind review.
We very much appreciate your feedback.
Have a great day!
Best regards
Julian
Reply from zentrada
Thank you very much for your review, Ivaylo!
Much appreciated!
Everything came in perfect conditions
I only give 4 stars, because the processing date is too long. For small companies like mine 10 business days for processing everything is not great.. Nevertheless everything was delivered in perfect conditions.
1 April 2024
Reply from zentrada
Hello Marisa
Thank you for your feedback and for choosing our services.
We appreciate your 4-star rating and understand your concern regarding the processing time. We apologize for any inconvenience caused. We'll review our processes to see how we can improve and ensure a smoother experience for you in the future. We're glad to hear that everything was delivered in perfect condition.
Best regards
Julian
Reply from zentrada
Thank you for your kind feedback.
We very much appreciate it!
Have a nice weekend!
Best regards
Julian
Reply from zentrada
Thank you for the nice feedback and your rating. We always try to offer the best possible service and look forward to your next order!
Your zentrada team
Reply from zentrada
Thanks a lot for your kind words.
Your feedback is highly appreciated!
Best regards
Julian
The packages damaged
The packages damaged, the product mirror, all without glue. I can't sell half the products!!! Unacceptable, I will not buy from you again. I appreciated you.
19 January 2024
Reply from zentrada
Hello Anastasios
Thank you for your review.
I am very sorry that you were not satisfied with (a small part) of the delivered products.
You always have the possibility to report a problem in your account so that we can handle such issues for you then.
Unfortunately I cannot find any problem report from you so far.
May I ask you to login to your account, go to "Transaction Archive" (left side) and then click the link "report a problem" or "report service case" at the affected order?
As soon as we have received your report, we will contact you in the Trouble Ticket and surely will find a suitable solution for you.
Thank you in advance.
In case of any further questions, please simply let me us know at service@zentrada.eu
Best regards
Julian
//zentrada.com
We are satisfied from your service.
9 January 2024
Reply from zentrada
Hello Michalis
We wish you a happy & successful New Year!
Thank you for your review. Great to hear that you're satisfied with zentrada.
Looking forward to a great cooperation this year!
Best regards
Julian
//zentrada.com
my first order at zentrada
Everything went smoothly and accurately. Great guiding and support from Tobias and Julian. Already placed next orders.
22 December 2023
Reply from zentrada
Thank you for your nice review, Alexander!
Looking forward to many more orders with you.
Best regards
Julian
/zentrada.com
Excellent cooperation
22 December 2023
Reply from zentrada
Thank you for your kind words!
Happy Holidays & a fantastic start to the New Year!
Best regards
Julian
/zentrada.com
Skerjakolla Iceland-very good customer service
This was our first order and the communication with our order consultant was very good. It took about 3 weeks for our order to be ready but it was mixed many types of toys and Christmas stuff so that's totally normal. They also helped with shipping as we we are in Iceland
19 December 2023
Unprompted review
Reply from zentrada
Thank you so much for taking the time to leave us such a nice review on Trustpilot! We truly appreciate your kind words and are thrilled to hear about your positive experience. Your feedback means a lot to us and motivates us to continue delivering exceptional service.
Thank you once again for your support!
Happy Holidays and a fantastic start to the New Year!
Best regards
Julian
/zentrada.com
Reply from zentrada
Thanks a lot for your nice feedback, Daniel!
Have a nice afternoon & see you soon on zentrada.com
Best regards
Julian
Excellent First Experience
I had my doubts at first, and I wanted to start with a very small order, because I have read all the bad reviews.
My account manager is very friendly and very helpful. I really don't understand the bad reviews for the customer service.
The only issue is the huge delays on the mixed orders, but that's not their fault, further than that all the products arrived in an excellent packaging.
My opinion is give it a shot and don't hesitate because of the bad reviews. Mistakes can happen sometimes.
29 November 2023
Reply from zentrada
Thank you for your review, Michalis.
Good to hear that you are satisfied with our service ;)
Have a great day & see you soon on www.zentrada.com
Best regards
Julian
I was very disappointed with my order
I was very disappointed with my order. 3 ITEMS WERE REMOVED FROM MY ORDER A FEW HOURS AFTER ALL ITEMS WERE CONFIRMED FROM YOUR SIDE. If you confirm all items, for me it means that all items will be delivered and I believe that items put in the cart should be put away and secured for the sake of the customer. CUSTOMER SERVICE IS OF UTMOST IMPORTANCE TO ME .
11 November 2023
Reply from zentrada
Dear Rosanne
Thank you for your review.
I apologize for the bad experience you had with your latest order.
Usually ordered products of course should be available.
However, unfortunately from time to time it may come to non-deliverable products e.g. because of a prior sale or a stock error. But this of course should be the exception.
Again thank you for your feedback and sorry for the inconvenience.
See you soon on www.zentrada.com
Best regards
Julian
Fast and safe delivery
8 November 2023
Reply from zentrada
Thank you for your review.
Appreciated!
Best regards
Julian
Quick delivery, product quality, good packacking
Good cominication, Quick delivery, product quality, good packacking
7 November 2023
Reply from zentrada
Thank you for your kind feedback, Suleyman!
We're happy to have you as our customer.
Have a nice afternoon!
Best regards
Julian
Reply from zentrada
Thank you very much for your kind review.
Have a nice day!
Best regards
Julian
Very helpful
Very helpful. Answered all my questions. Prompt delivery. Always available to contact. Good quality products
18 October 2023
Reply from zentrada
Great to hear that you were satisfied with the ordered products!
Thank you for your review and see you soon on www.zentrada.com
Best regards
Julian
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