Well i must say that your customer service and support are exceptional. You know how to respect your customer and you can tell this with your prompt response to your costumers eventhough sometimes o... See more

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The support by the representative was amazing. The time passed from the date of the order until delivery was a bit long.
Small purchase, the 1st one to test out the plattform. Processing, delivery times, state of product on arrival, all tópics were within expectations. The provider had to adjust the order due to stock c... See more
Company replied
Fast shipping, efficient communication and products as described. The only minus would be the fact that the products I ordered are packed only in bubble wrap or plain foil. They are not individually... See more
Company details
About zentrada
Written by the company
As a partner for successful assortment planning, zentrada enables easy wholesale sourcing of supplementary assortments, seasonal goods, promotional items, trend products, and impulse & grab-and-go items across all retail sectors. The platform offers more than 400,000 products, including core assortment basics, category extensions, fast movers, impulse products, counter displays, bestsellers, and high-margin best-value items.
The Mix Order function allows retailers to flexibly combine products from different European suppliers in small quantities, test new items, and efficiently expand their assortments. Industry-specific homepages provide pre-selected recommendations, bestseller lists, new arrivals, and current assortment highlights, helping retailers quickly find suitable products for their business.
zentrada also supports professional purchasing with AI-based product recommendations, transparent pricing, and digital ordering processes. Through the platform, retailers can easily compare products, plan promotions, manage orders centrally, reorder items, and create topic lists with favorite products for future use or seasonal ordering.
With the largest selection of affordable consumer goods & brands for central online wholesale sourcing, zentrada has stood for secure B2B trading, reliable suppliers, and sustainable business relationships in European wholesale for over 20 years. Registration as a retailer is free.
Contact info
Delpstr. 5, 97084, Würzburg, Germany
- 0931 3598110
- info@zentrada.com
- www.zentrada.com
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 1 week
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Trader (Rayher products) informed…
Trader (Rayher products) informed correctly and timely about some items that were not available. Very quick delivery - 10 days ahead of prognosis.

Reply from zentrada
I have made my first two orders
I have made my first two orders, everything came on time! My support agent was helpful and answered all the questions.

Reply from zentrada

Reply from zentrada
Quick response. Everything is great.
Fast and good communication
Fast and good communication. Packages arrived earlier and products are always as displayed on the site and even better. Great prices :)
1 Poor customer service
1. We enquired about account facilities as offered by email. To date no response
2. Expected delivery date and actual delivery date is taking far too long.
Will decide in the New Year whether to remove Zentrada as a supplier.
Kind Regards
Billy Virgo
Director
Target Retail Promotions Ltd

Reply from zentrada
I would not recommend this company even to my worst enemy!!
Callous liar! I was notified on 06/12/2022 that the goods will arrive on 12/12/2022, not after I paid! I paid you on 18/11/2022!!!!
Did you inform me that what? I received an ironic reply on the chat from your colleague, that I have to wait because it will take longer, I told him that I don't want to wait any longer and he immediately sent llike in 1 houre what you had in your deposits. I WAS NOT ASKED IF I WANT THE NEW QUOTATION OR NOT!
Now you want to tell me that you didnt't have it in stock? why did you send me the invoice for the amount of EUR 2402 if you didn't have them in stock? It's a lie from you, cheap people to cover you for changing the invoice as you wanted!
It is a waste of time to discuss with some prehistoric people like you, liars thieves and senseless, try to earn money by working not by using tricks like this!
========================================
I don't know who you are, but you are ill informed! After the first delay, your colleague promised me delivery in 2-4 days! You are liars and thieves! I refused the order until you ship it!
Answer me! when your colleague said 2-4 working days, doesn't that mean it should arrive in 2-4 working days? Or am I lying? wasn't that the answer given by your colleague? I'll screenshot the chat if you have amnesia! I paid on 11/18/2022 and the goods arrived in my country on Thursday 12/15/2022, even if I ordered from Mars it wouldn't have arrived so late!
And answer one more question, I see that you are offended, is it normal to change my invoice with the ordered products and the shipping price without asking me and send them like that?
Or am I lying about this too?
This company, is garbage!!! I hope you don't make other victims in the future.
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Update! 12/20/2022
After discussions on Chat with these thieves, they started blackmailing me by telling me that if I don't pick up the products from the transport company (products sent abusively, I clearly specified that I don't want them anymore until the delivery was made) they answered me that if I refuse to buy these products, from the amount of EUR 1,795.57 paid by me, they will withhold €829, so basically almost half of the amount.
What this company is doing is unacceptable and I hope that my review will help someone in the future.
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I would not recommend this company even to my worst enemy!! I ordered from them, they gave me a quote, I paid, I was promised delivery in 13 working days, of course they also specified that there could be delays, I accepted thtat! after the 13 days passed they promised me delivery in 2-4 days, but they didn't keep their word, so I canceled the order. Very important! at the moment I asked to cancel the order, the goods have not been shipped yet!!! after they saw that I want to cancel they changed my order, sent what they had in stock without being asked if I wanted to buy at the new quote made by them and after I told them clearly countless times that I was canceling this order! After countless requests to cancel the order and after I told them that it was my right to cancel this order, especially since it had not yet been shipped, they replied that I am not a consumer and that B2B ordered and that I do not have this right legal!! And if I no longer want to take these products, I will be penalized financially! I still haven't received an answer from them, neither the goods nor the money, of course I will never accept the goods because they sent me pieces of the requested products and they are not useful to me plus I would never work with such people again!

Reply from zentrada
THE COMPANY DO ALL WELL
THE COMPANY DO ALL WELL
THEY WORK HARD FOR YOU
HANDLE IT WITH CARE
VERY VERY GOOS SERVICE

Reply from zentrada
You help customers every way you can
Your system works well and you really take care of your customers. There has been unexpected problems but you have helped me to solve them. Thank you for that.

Reply from zentrada
Very good experience
Very good packaging, good and fast communication and problem solving. Thank you.

Reply from zentrada
I recommend.
Good communication with personal account manager and really quick delivery time.
Great cooperation!
Great cooperation!! The seller was great and the products in very good condition, as well as in excellent packaging.

Reply from zentrada
The variety of products and a good communication with the team
The variety of products and a good communication with the team :)

Reply from zentrada
Really good service
Really good service. The products are packed very well and arrive always on time. Customer service is also very good, helpful and direct!
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