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Zentrava Reviews 

34
•
TrustScore 3.5 out of 5

3.6

Vitamin & Supplements Shop
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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the good quality of the products, finding them effective and enjoyable for their intended use. Many customers also highlight positive interactions with customer service, where their questions were answered, and they were kept informed about their orders. This responsive communication often helped to reassure people and contributed to their overall satisfaction. However, some people were dissatisfied with significant issues regarding order fulfillment. Many reviewers reported considerable delays in receiving their products, with some orders not arriving even after several months. A recurring concern was the lack of communication and slow response times from customer service, with emails and messages often going unanswered for extended periods. This led to frustration and a feeling of being uninformed about their order status.

What people talk about most

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing significant frustration over... See more

Product

Customers consistently note positive experiences with the products, with many expressing happiness with their... See more

Customer service

Users describe positive interactions with customer service, with many reviewers praising the great customer... See more

Response time

Customers had negative experiences with response times, with many reporting poor or no responses to emails... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I've placed an order on the 25th February. I have not heard anything regarding my package. I've emailed and WhatsApp them, yet both have been ignored. Once I posted my review they messaged me... See more

Rated 5 out of 5 stars

I received my order in time. And the product works perfectly for my skin, o have started seeing the glow in the second week of using it

Rated 5 out of 5 stars

Great customer service. All my questions were answered and I’m very happy with my products. Will be ordering from them again.

Company details

  1. Vitamin & Supplements Shop
  2. Fitness and nutrition

Contact info

3.6

Average

TrustScore 3.5 out of 5

34 reviews

5-star
4-star
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1-star

No history of asking for reviews

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3.6

All reviews

(34)

34 reviews in the last 12 months

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Rated 3 out of 5 stars

Order Not Received

I've placed an order on the 25th February. I have not heard anything regarding my package. I've emailed and WhatsApp them, yet both have been ignored.

Once I posted my review they messaged me asking me to take down my review as they are awaiting stock. I'm still waiting till today to receive my package (26/04/2026).

On Wednesday (29/04/2026) I tracked my package and saw it was at my local post office. Also for reference when we order it advises that it will be delivered to the address the buyer advises. It was sent to the post office. No communication was advised that it is there or any reference for collection. When I tracked the package it showed it was at the post office for over a week. I collected it and a week later I received an email from your company advising it is at the post office.

The company did contact me to check if I have received my package during the month of May. You do receive the items you order, its just the Communication is a bit poor.

25 February 2026
Unprompted review
Rated 1 out of 5 stars

Same problem as last time

Same problem as last time, no communication, ordered 20th January got told they have my order, same story as before. When you write a bad review they send mails every day asking you to remove it. You then get your order and they continue to harass you, however you dont hear from them when you asking where your order is.

3 February 2026
Unprompted review
Rated 1 out of 5 stars

Poor service

Poor service

I placed an order on the 17th December and since that no update on my order, still waiting for my order. I have sent emails no reply. It feels like a scam.

17 December 2025
Unprompted review

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