Zerographic Systems Reviews 131

Well, what a company, all I can say. I have just setup an estate agents in Ebbw Vale and I was looking for photocopier hire and was initially sent to a different company and was messed around, then I came across Clive at zerographic systems. That's where professionalism was found from the offset. Clive dealt with my query 200% from start to finish, took all my requirements and what I required and within 3 days was all sorted and up and running and he even came to install it for us. he was friendly, professional, a gentleman and above all, what this world needs, a true genuine person.

would I deal with them again? of course and I would recommend to anyone looking for a photocopier as I promise you will not be disappointed and you are in proper safe hands and will be looked after.

nothing too much trouble and thank you from Andy King Estates.

Always excellent service, Prompt delivery and good stock levels. It's why I use Zerographic!

Fantastic service throughout, from the sales rep to the delivery team and finally to the IT assistance. Particular thanks to Clive, the sales rep, who tirelessly endeavoured to ensure everything went smoothly. When 'hiccups' emerged (and during COVID they're bound to happen) he dealt with everything superbly.

We’ve used Muro for 9 years and always found their service to be top notch. Nick Morgan is particularly helpful.

Nick Morgan is always been very helpful and brilliant in supporting our service requirements even in tight deadlines. Excellent customer service with timely response and reliable service. Thank you.

Excellent service. Clive was brilliant throughout the process. It made the decision easy for my business.
I would highly recommend Clive if you have any printer needs.

Clive Davies from Zerographic provided me with an excellent and thorough service. I don't like pushy sales people and Clive is anything but. He provided me with all the information and prices and guided me to what the best product was for us - certainly sales through service unlike other companies in this industry. The aftercare is also of a very high standard.

Clive is responsive and always happy to help with any questions. Great fast delivery and reliable. Would highly recommend. Thank you.

Several months ago Philip Little provided a quote for two Xerox photocopiers which combined were cheaper than the single device that we had at the time. It seemed too good to be true, and I've held off writing a review to find out where the problems of 'going cheap' would come from, but there hasn't been any. Philip has always been available and responsive to any questions or issues, and continues to be so several months after signing our contract - in my experience this is unusual, but it's absolutely the attitude that wins repeat business, and I have no reason to think that we wouldn't use Zerographic again.

Very quick service providing new equipment. Leanne Hall was very helpful & professional. I would not hesitate in recommending this company. 5 stars from me.

We are a medium sized business in the North East and Leanne Hall recently visited us to look at our current requirements. She was one of the most honest and bubbly managers I have ever met. She provided us with our exact requirements and we couldn’t be happier. Not only that, she pops in every now and again just to check we are all ok and have a cuppa with us. Top service, Thank you Leanne

Zerographic tricked us into signing a contract we didn’t know we were agreeing to. They misled us on every aspect of contractual agreements when organizing the lease of a printer.

Zerographic discussed the lease contract only and the term of the lease agreements BUT WE Were NOT MADE AWARE that we were given given two contracts. A printer lease agreement of 36 And a hidden service agreement of 60 months.

We have been threatened by them. With Zerographic stating that they will take us to court if we do not honour this hidden contract which again were were tricked into signing.

WARNING

ZEROGRAPHIC got us to sign a bank payment mandate but failed to explain that on the reverse were terms and conditions for a service agreement. We have now been made aware of The smallest small print illustrated in light font small text on the reverse of this mandate.

Zerographic are threatening legal action to uphold this undisclosed service contract which is for 5 years. Even though we only have a 3 year lease.

Zero graphic never made us aware of The small print on the reverse and we must make everyone aware if you deal with Zerographic you too wont be able to see it when you sign the mandate for your printer lease. This unseen contract that you may sign is full of hidden charges and increased charges placed on your usage every year up to the value of 15% increase per annum.

Zerographic have stated that now we have signed their service contract regardless of the fact we were misled into signing if we wish to cease our contract early we could face charges of up to £11,000. All for a printer worth £300. No wonder they make over 15 million pound a year.

We have had nothing but a poor experience with Zerographic and would not have agreed to these terms Which they tricked us into signing.

Avoid at all costs.

We have found that any negative reply they will try to have pulled down.

They will deny all knowledge of knowing who you are and persistently attempt and continue to remove our posted comments.

Now for a third time and Currently they are attempting to have this review removed as they have done previously.

Again be aware you are entering into two contracts. With the service contract being of no less than 60 months.

This is now in the hands of my legal team and costing our business further expense to resolve the issues we are having.

A real poor company

We are from a small nursery in Skegness and we found Philip Little and asked him to set us up with a new printer system, as the one we had before was very expensive for ink and was quite old and Philip was able to get us a great printer at a 3rd of the price that we was paying before. The whole experience as a whole was great and if we ever have any issues we know we can call him up and it will e sorted.
Highly recommended!

Clive worked with us to get a new Xerox VersaLink set up in our office. Clive was very attentive and helpful through the process - I received almost immediate responses to all queries during the purchase and set up process, and Clive was great about recommending the right printer for us. Initially I was concerned about remote set up for the printer, but in the end set up was zero hassle and very efficient. We are now up and running with the printer, and happy with the hardware. Overall a positive experience and I would recommend both Clive and Zero Graphics.

The CV3030 Duplicator is a brilliant machine. Only put into second place by Zerographic, the company that supplied it. I dealt with Clive Davies initially who was great; the technical help and service backup has been excellent also.

Richard

I love Zero Graphic. I had so much hassle with the previous company I used so when I contacted Zero Graphic to get a lease printer for my business and spoke to Clive, my expectations were low! But now I know how it should all be! Clive has been excellent throughout. I was given a loan printer whilst my new one was on order. The machine is outstanding and the customer service is too. Thank you Clive and team!

Big Thank you to Clive Davies for amazing customer service and being so helpful with choosing our new printer for the office. The new printer is easy to use and also great quality. Would highly recommend!

5star services.
Very helpful, very quick in responding, 5star customer service, very reliable. I dealt with Clive Davies who was very helpful, approachable and very quick in responding.

Excellent, swift and efficient service. From the competative quotation to the streamlined installation everything ran extremely smoothly. Would certainly recommend.