Zezgo Reviews 

Lax location
Honestly, I wouldn't even give them one star. Despite having our own insurance certificate, they kept pressuring us to buy their company's insurance, and the deposit amount was $1000. The young female employee with glasses and permed hair was incredibly unfriendly and dismissive, and she didn't answer our questions. But that wasn't the end of it; when we went to return the rental car at 7 AM, they didn't open until 8 AM, and our flight was at 9:40 AM. The 24-hour call center also didn't answer the phone, and we were extremely frustrated. Three other cars were in the same situation as us, trying to return their cars early in the morning.
The shuttle bus to the airport also only started operating at 8 AM, and the rental car staff didn't provide any information to the customers. Why do you run your company this way and not try to fix it? I really want to tell everyone not to use this rental car company again. And also, properly train your employees or replace them.

Huge scam. They try to pick you up from the airport as late as possible so they can cancel your reservation, they take the money anyways. If you’ve heard of zezgo you’ve already been scammed.

We booked through Expedia had no idea the physical location was about 20 minutes from airport then we were told unless you have 500,000 liability on your insurance you have to buy theirs!!! 370.00 for 5 days. But because you are 10 miles from airport you are pretty much screwed!! Be careful this company is a total scam!

This was the worst rental car experience I have had in my entire life. The shuttle was late to pick us up from the airport (40 minute wait) and once we arrived we spent nearly four hours at the location waiting to get our car. There were several different hidden fees such as a $500 "Insurance Fee" that they wanted us to pay. This was absurd and extremely upsetting to us. Additionally, our car came with several dents and scratches which the company tried to blame on us. This is disgusting behavior and entirely a scam. There was one particular man who had blonde hair, colorful sunglasses and a white trucker hat on who was extremely rude and did not feel badly about the nearly four hour long line outside the small office. Overall, all of the staff were extremely condescending and did not give us a good experience as customers. I am extremely disappointed.

Scam. Booked through Expedia, but charged more than 50% additional charges, intimidating tactic. Very rude and unprofessional. Threatened to cancel the car reservation so were forced to pay the additional charges despite showing proof of insurance and AMEX card charges. Never rent from Zezgo. I think the lawmakers and State Attorneys should sue them and shut down their operations

I had an extremely disappointing and unfair experience with Zezgo at Orlando Airport. I rented two cars, and both rentals followed the same misleading and abusive pattern.

The reservation was made online, and the mandatory insurance was already added and paid for during the booking process. There was absolutely no need for any additional insurance at the counter.

At pickup, the employee spoke very fast, in Spanish, and did not explain the charges clearly or transparently. We were first asked to authorize a USD 220 security deposit, which we understood and accepted. Immediately after that, we were asked to insert the card again to charge USD 465, which the employee claimed was related only to SunPass tolls, with the promise that any unused amount would be refunded.

This was not true.

When returning the cars, we discovered that the entire USD 465 was charged, including:

Toll charges not proportional to actual usage

Additional insurance coverage, even though the mandatory insurance had already been included in the online reservation

At no point did the employee clearly explain that this amount included extra insurance, nor did he ask for our consent to add it. This is a clear case of misleading information and bad faith.

Our original rental price was USD 305, and at pickup we were forced into an additional USD 465 charge, which is unacceptable.

It was also evident that the same employee was using this approach with other confused tourists, who were signing documents without fully understanding what they were being charged for.

After returning the vehicles, Zezgo provides no response, no explanation, and no refund.

My advice: DO NOT RENT FROM ZEZGO.
This company takes advantage of tourists through lack of transparency and deceptive practices.

If there was an option to give 0 stars I would. I booked through Expedia and expected to get off plane and get to car with no issues. But nope! First off the location was offsite from TPA. We were picked up by a van and it took about 15 mins to get to their location. When arriving it looked like like a tow yard of cars! We continued to get out and go into a multi room building and heard a current customer asking what are these fees! The customer turned around and told us they are charging extra for tolls and much more. We finally get to the counter and we are told we need to pay an extra $500 for a $500k liability insurance package plus purchasing a toll tag package for $25 a day. I immediately asked for a refund in which they couldn’t do so I contacted Expedia and I explained what happened and they happily refunded me. Needless to say DO NOT RENT FROM ZEZGO. Pay a little more for enterprise. This was the location in Tampa Bay FL

This is a complete rip off scam in punta cana dominican republic. They put a contract in front of me which had blank dollar entries for potential damages and told me to sign it. They refused to fill in the contract. Once signed they could write in anything they wanted. This was after 1100 rental fee an 828 deposit and some 300 dollar insurance which covered absolutely nothing for a kia rio!!!. I got up and walked out, then reversed charges with fraud claims against them for the charges.
AVOID! two other customers were getting the same treatment when I was there. They got ripped hard. Avoid at all costs.

Booked through expedia and will never again. You are charged a package price and you think thats the cost but when you get there you get a bunch of hidden fees and required insurance at pick up. Also didn't know this place was not at the airport. Like all the other reviews, save yourself from starting your trip terribly and stay away.

They added $200 plus in non negotiable hidden fees at the time we picked up the car. They understaff workers in order to cut costs. We waited for well over an hour to get our rental because they only had one person working intake at peak hours.

Paid in full via Expedia, got no car upon arrival. Rude staff.

Absolutely appalling.

Booked through opodo.com as they showed they had good rating under the name "RIGHT CARS".

The car was damaged and dirty.

Was charged £540 deposit and it is still has not been returned. The guy is also now ignoring my WhatsApp messages asking where my money is.

He also did not help with any bags, nor did he give clear directions for pick up.

AVOID.

Terrible Experience, Don’t Waste Your Time

I’ve never had a more disappointing experience with a rental company. Zezgo didn’t answer my calls and when I arrived at the location, they didn’t even have a car available, despite my confirmed booking. The lack of communication and professionalism is unbelievable. I ended up stranded and scrambling to find another rental at the last minute. Save yourself the frustration and go with a company that actually values its customers.

If I could give them a zero I would!!!! I booked through Expedia (paid in full through Expedia) thinking they wld not be doing business with a scam rip off company !!! WRONG !!!! I read all the fine prints as this is not my first time renting I brought a copy of my insurance card as they say they accept your personal insurance LIE ONE they added toll charges for incase you go through tolls I showed them my route has zero toll roads I was then told I had to pay all the fees of 406 dollars plus a 250 dollar deposit on top of the 350 I already paid through Expedia I was getting upset and was told the only other way I could get the car was to pay 1500!!!!!! It was late and I finally just paid the 406 and 250 and figured when I got home I wld dispute it then I contacted Expedia and the reply was I NEVER PRESENTED MY INSURANCE ANS THESE ARW OPTIONS I CLD HAVE DECLINED AND SINCE THE CAR WAS RETURNED ALL SALES ARE FINAL .... I contacting the bbb and my bank next !!!!! Go else where don't ruin a vacation with a scam company !!!!

Just terrible. Won’t waste my energy explaining. Just stay away.

This is awful do not use. Not only is it a second shuttle after the first, they are slow slow slow and you get to office and one person working. Do not use this I can’t state it enough.

Complete and utter scam company, Expedia booked this company for us in a different state and the only reason they are "cheaper" than the rest is because they try to get you to pay a $1000 deposit which they obviously have no intention of giving back. Clean driving record, have our own insurance, they wouldn't allow us to use. Waiting for our booking fee back from Expedia, did not use this crap service.

Zezgo in Amman, Jordan is absolutely not reliable, very rude and liars. I warn everyone, please don’t use this scam company

Was easy enough to book online with our flight. Wasn't thrilled about having to leave the airport via a van to get the car. Picking up the vehicle was a hassle! Staff was unhelpful and directed us to a phone booth to talk with someone else. The video kept disconnecting, and the added fees were ridiculous. The return process was unclear and there was no staff to assist us. The vehicle was clean though.

This place sucks. Worst experience I ever had Takes forever. I never rented a car and took me 30 mins Also they made me pay a loss of use charge. That’s some bullshit charge Just never had such a terrible experience with a rent a car company. If I could have cancelled I would have. Expedia needs to un associate with them. Makes them look bad. Not a good way to start my vacation in Florida. I will tell everyone I know to stay away from this place. It’s a joke