Zizzi Ristorante Reviews 

755
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant dissatisfaction with the service, often citing long waiting times and inattentive staff who sometimes ignored them. Reviewers frequently encountered problems with food quality, including dishes being tasteless, overcooked, or served cold. Portion sizes were also a concern for some, with meals described as minuscule or smaller than expected. However, some customers also noted positive experiences with the staff and food. A number of people praised specific staff members for being friendly, attentive, and providing excellent service. Many also found the food to be amazing, delicious, and of good quality, particularly pizzas and certain dishes. Conversely, a small portion of people felt dissatisfied with unexpected charges, such as optional team tips or service charges for larger groups.

What people talk about most

Quality

Reviewers mention ambiguous feedback about quality, with some customers praising the food as delicious,... See more

Service

People report ambiguous experiences with service, with many praising individual staff members for being... See more

Product

Reviewers highlight ambiguous aspects of product, with many expressing disappointment regarding portion... See more

Staff

Consumers find staff to be ambiguous, with many reviewers praising the excellent, friendly, and attentive... See more

Location

Clients share ambiguous opinions on location, with many reviewers mentioning specific branches like Port... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Excellent all round BUT! What ruined it for us was the anticipation of tips..... The food was expensive which we expected as it is London and we were day trippers there, £82.94 for a main mea... See more

Rated 3 out of 5 stars

Zizzi Westfield Review I'm not really a fan of Italian food. But just food in general. We had a pleasant enough evening, but service could have been better. I liked the opti... See more

Rated 2 out of 5 stars

Booked a table for a special occasion. Arrived early and advised we had a table booked. Female member of staff wasn’t interested and waved us to our table. Waited 20 minutes to be served as someone el... See more


Company details

  1. Restaurant
  2. Italian restaurant

Information provided by various external sources

Our restaurants are run the Italian way - passionate and homely with a little flair. Wherever you are, something you can always be assured of is a warm welcome.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

755 reviews

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No history of asking for reviews

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2.6

All reviews

(755)

66 reviews in the last 12 months

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Rated 1 out of 5 stars

Booked Zizzi Port Solent got a text the…

Booked Zizzi Port Solent got a text the day before saying we confirm your booking reply yes if still going so replied yes,
On the 14th turned up at 7.50 for a 8pm booking couldn't even get in the door me and my wife stood outside in the cold just waiting to get in the place.
After 15 mins got to the door waited about half an hour later was half way in the restaurant not sign of staff saying sorry for your delay at 8.40 we gave up and went home. why do you over book if you don't have room for my booking. spoke to a bunch of poor people sitting at a table with lots of people waiting to be served we ask them how long they have been waiting for there food they said 50 mins and counting.
We are regular's to this restaurant, never been let down so badly before by them.
Shame on you for making what was going to be a special night to a shit one. ended up having a bacon sandwich at home.

14 February 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely awful experience

Went for a valentines evening and booked for 19.30pm. Got there 5 mins early but did not get seated until 19.40 then told that food is not leaving kitchen for 30 minutes. At 21.10 still no starter so we left as that is disgusting. Now have to travel home hungry 🤔. A absolutely rubbish valentines thanks to Zizzi. Stick the bottle of wine as well.

14 February 2025
Unprompted review
Rated 5 out of 5 stars

Had lunch at Woking today

Had lunch at Woking today, it was a lovely meal, food was amazing and Eva (or Ava, sorry) went above and beyond to make our visit great. Thank you so much

5 February 2025
Unprompted review
Rated 1 out of 5 stars

had a frozen Calzone from Morrisons

had a frozen Calzone from Morrisons, cooked per instructions just in case anyone wants to say I must have overcooked it,it was awful, very hard pizza dough on the edges when cooked, went in the bin and the filling wouldnt fill a sparrow, for the price charged it was a definate no no, would not buy again and would not reccomend to anyone, very poor

20 January 2025
Unprompted review
Rated 1 out of 5 stars

Left feeling zizzis is a rip off

Went to Cardiff Bay zizzi last night. Not been to a zizzi for a couple of years. It was a birthday treat for myself. 2 adults 2 kids. Staff were friendly and helpful.
2 rustica margaritas, 1 rustica primavera 1 rustica Sofia.
Both margaritas were so sparse of toppings it was mostly bread. My kids were starving so despite offer to re do them we declined. In my eyes if you can’t get a margarita right you can’t call yourselves a pizza restaurant !!!!
My rustica primavera was covered in lovely rocket but this was to disguise the bare pizza with hardly any toppings. So very dry. My husbands was fine.
Staff advised that this was make to zizzi specifications and were kind about my comments. I left very disappointed that one of my fave restaurants has turned to corporate greed and now serving mostly bare bread to people.
Can’t say I will be visiting again now as £16+ for bare bread is not on !!!

19 January 2025
Unprompted review
Rated 2 out of 5 stars

The starter was cold and overcooked

Sutton Zizzi’s The starter was cold and overcooked. We were so hungry that we ate it. Complained to the waitress who apologised but didn’t seem to care. Main meal ok but the spaghetti bolognese was a small portion, and no garlic bread with it. Chicken Milanese was overcooked and dry. Best part of the meal was the red wine. We complained again at the end but they didn’t seem to care. They do Blue Light discount but I was told they weren’t accepting it. Won’t be going back very disappointing.

27 December 2024
Unprompted review
Rated 2 out of 5 stars

Visited Zizzi Port Solent dirty, shabby, and sub standard!

Visited Zizzi Port Solent, not the best experience, staff were friendly and polite but the food was sub standard, calamari was cold and chewy, pigs in blanket bomme only partially heated, lobster pasta didn’t have any lobster in it. Overall the restaurant looked shabby, and toilets disgusting with pee everywhere in the gents. Not the standard we were expecting from a Port Solent restaurant! Sorry wont be going back or recommending either.

23 December 2024
Unprompted review
Rated 3 out of 5 stars

My sister & I went for our traditional…

My sister & I went for our traditional zizis visit in princes sq Glasgow, on Sat 21st Dec, it will unfortunately be the last, we were informed we had our table for an hour. Our server said ,oh the food comes out very quickly,my sister says,but I don’t want to eat very quickly. The food as always was fine but the visit was spoiled by having one eye on the time rather than relaxing, so Zizi,get more customers through with your new hour slot. We are two that won’t be returning.

21 December 2024
Unprompted review
Rated 5 out of 5 stars

Booked a table in Winchester

Booked a table in Winchester, welcomed warmly and promptly.
Food was served hot, and all the servers were friendly. Apologised that they did not have the deserts we wanted.
Only issue i have, as always with any eatery is the price of soft drinks. Near £4 for a coke. You can go to a shop and buy a 2ltr bottle for 50% less.

8 December 2024
Unprompted review
Rated 5 out of 5 stars

Delicious food and friendly service!

We had lunch at Zizzi's SSE Odyssey Belfast before Disney on Ice and the dinner was delicious and service very friendly. Sean managed the long line very well and was friendly talking to all waiting customers. He asked about dietary requirements and I was impressed to see an extensive menu for vegans. The food was delicious and arrived quickly. The customer service staff were polite and friendly despite the busy atmosphere. The restaurant and bathrooms were very clean too. All round great experience and special shout out to Sean who is a credit to the team.

7 December 2024
Unprompted review
Rated 5 out of 5 stars

Leith Zizzi 👍

Leith Zizzi, second visit, food and service very good and thanks to Linda and her colleague for their courteous attention on this visit on 26 Nov 24.

26 November 2024
Unprompted review
Rated 1 out of 5 stars

Placed order online

Placed order online, called the Zizzi Cutty Sark a second later after placing the order to request the food not to have a particular ingredient. They agreed and said they will let the kitchen know. Food arrived with that ingredient on it. Called Zizzi Cutty Sark back and advised my order was wrong. The person in charge said as the food was already made could not do anything about.
The food also arrived not hot, and looked as if it didn’t just come out of the oven but had been sitting there for quite some time.
Poor customer service and very rude staff.

24 November 2024
Unprompted review
Rated 1 out of 5 stars

Would definitely not reccomend

Would definitely not reccomend, we visited Sunday 17th November. My husband had Chicken Milanese, the chicken was greasy and overcooked. My carbonara was bland and tasteless. The staff were uninterested, we had to find cutlery and salt and pepper from another table. Service was very slow even though it wasn't busy. The poor quality of the food and service does not justify the cost.

17 November 2024
Unprompted review
Rated 1 out of 5 stars

Ordered a takeaway from the Salisbury…

Ordered a takeaway from the Salisbury restaurant via Uber.
2 x Six Layer Lasagne and 1 x Carbonara.
Each was £15, and it came in a small container for each which was only half full. Child portion sizes for Adults at a huge mark up.
Disappointing for the size and cost.

9 November 2024
Unprompted review
Rated 2 out of 5 stars

All OK until new payment system..

My son and I visited for the first time. We had pizza, just Ok nothing special. Our bill came to £36 which was OK. however we had to pay by card not cash and then the waitress said you have to leave a tip and showed me on this tiny phone a slide rule. I said I could not see that easily and did not understand what she said. I asked can I just give you a cash tip, as I always like to tip. I was told no and she said just put your finger on the slide rule. I just did as she said and then paid but later on when i got home I realised a tip of £19 had been added. I was shocked as I don't mind tipping at all but this was unbelievable. All I would say is take care and watch for that slide rule on their very small phone style equipment. It should just be a standard 12.5% tip. This was the first time I had paid on one their phones like this and the waitress did not really explain what was happening. Some of us old ones are not that tech savy with your new payment equipment methods.

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Such a fantastic lunch at Zizzi…

Such a fantastic lunch at Zizzi Whitstable yesterday with my 3 daughters and my parents… Stuart L was really friendly, attentive and indulged the girls with extra cheese - thank you Stuart for making it so special!!

27 October 2024
Unprompted review

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