Zleep Hotels Reviews 

281
TrustScore 2.5 out of 5

2.7

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Rated 3 out of 5 stars

Zleep Hotel Denmark, central location, clean, modern room, friendly staff, but no aircon, very noisy cant sleep, too loud, hotel did not provide mineral water, no tea, no kettle, so 3stars from me.

Company replied

Rated 3 out of 5 stars

We were at the hotel in Høje Taastrup from friday to sunday. We were greeted by friendly front staff. Our room was right next to the train track for an extra 100kr per night we were... See more

Company replied

Rated 5 out of 5 stars

Amazing hotel. Fantastic value and the rooms are incredible. Beautiful area of the world that leaves only one question. Why stay anywhere else when in Vejle?!

Company replied

Rated 1 out of 5 stars

Dirtiest, grungiest and worst hotel in the city. Moldy shower, stained carpet, trash, outlets in room and bathroom do not work, stained lampshade. Staff unwilling to change rooms or accommodate wit... See more

Company replied

Company details

  1. Hotel

Information provided by various external sources

Velkommen til Zleep Hotels – en prisvenlig hotelkæde med et solidt udvalg af kvalitetsservices. Vores danske rødder og værdisæt afspejler sig i vores måde at drifte hoteller på. Derfor vil du altid opleve at god service, kvalitet og skandinavisk design går hånd i hånd på vores hoteller, og dét uanset hvilket land du besøger os i. Vi tilbyder kvalitetsovernatninger til attraktive priser. På værelset kan du slappe af og samle energi til en ny dag. Her finder du blandt andet en seng af høj kvalitet, gratis WiFi og et fladskærms tv. I loungeområderne kan du nyde den hyggelige atmosfære med receptionens summen i baggrunden. Vi tilbyder et udvalg af både kolde og varme forfriskninger samt lidt til den lette sult. Hvad end du rejser med familien på weekendtur, er på forretningsrejse eller blot har brug for en enkel og hurtig overnatning vil Zleep Hotels altid være det bedste og ikke mindst prisbevidste valg.


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2.7

Poor

TrustScore 2.5 out of 5

281 reviews

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2.7

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(281)

1 review in the last 12 months

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Rated 2 out of 5 stars

Stayed at Zleep Hotel in Hamburg

Stayed at Zleep Hotel in Hamburg. A wierd experience.. Amazing rooms but terrible breakfast! Stay at the hotel but stay away from the breakfast menu. Not even scrambled Eggs or bacon or anything.
The juice dispenser were out of juice, they ran out of yoghurt, the tomatoes and cucumbers were old and cut days before. The Boiled Eggs was overcooked. Again. Amazing rooms, but forget the breakfast.

20 July 2026
Unprompted review
Rated 1 out of 5 stars

Disappointing Stay

I had high hopes for this hotel, but unfortunately, it didn’t live up to expectations. The restaurant was not clean, and breakfast was poor quality and disappointing. Our room was located on a lower floor with a terrible view, which didn’t add to the experience at all. On top of this, the private parking situation is a serious issue. They work with an external parking company that seems to use questionable methods to charge guests unfairly. I would not recommend staying here until these issues are addressed.

9 November 2024
Unprompted review
Zleep Hotels logo

Reply from Zleep Hotels

Hi Dennis,
We are sad to hear this unfortunate experience. Can you inform us with which hotel you have had stayed at?

Best regards, Bianca

Rated 5 out of 5 stars

I'll be back

Great experience. Good sleep in a great bed.
Super breakfast. I'll be back.....

1 November 2024
Unprompted review
Zleep Hotels logo

Reply from Zleep Hotels

Dear Simon,
Thank you so much for your lovely review! We're glad to hear that you enjoyed your stay.
We can't wait to welcome you back on your next visit. 😊

Best regards, Bianca

Rated 5 out of 5 stars

Amazing hotel

Amazing hotel. Fantastic value and the rooms are incredible. Beautiful area of the world that leaves only one question.
Why stay anywhere else when in Vejle?!

30 October 2024
Unprompted review
Zleep Hotels logo

Reply from Zleep Hotels

Dear Mike,
Thank you so much for your lovely review! We're glad to hear that you enjoyed your stay at Zleep Hotel Vejle.

We can't wait to welcome you back on your next visit. 😊

Best regards, Bianca

Rated 1 out of 5 stars

Terrible and dirty

Terrible and dirty, bathroom smelly with water all around got it booked by coincidence, never again.

18 September 2024
Unprompted review
Zleep Hotels logo

Reply from Zleep Hotels

Thank you for your feedback. We sincerely apologize for the experience you had during your stay, and we hope you'll consider giving us another chance in the future.

Best regards, Bianca

Rated 5 out of 5 stars

Stunning view and nice hotel

Stayed at Zleep hotel Vejle in Denmark 🇩🇰
New hotel, the rooms were nice and clean.
The staff very friendly and helpful 😊
The view from the breakfast cafe on 11’th floor was stunning. Beautiful sight on the Vejle fjord.
I will be back 👍

27 August 2024
Unprompted review
Zleep Hotels logo

Reply from Zleep Hotels

Dear Høegen,
Thank you so much for your lovely review! We're glad to hear that you enjoyed your stay at Zleep Hotel Vejle. It's wonderful to know that you found the rooms nice and clean, and that our staff made you feel welcome. We're also glad you enjoyed the stunning view of Vejle Fjord from the 11th floor—it truly is a special sight!

We can't wait to welcome you back on your next visit. 😊

Best regards, Anne

Rated 2 out of 5 stars

The rooms are clean

The rooms are clean, the staff is friendly. But there is very much noise from the street until late at night, no air conditioning, the room is small and the bed too narrow for two people to sleep in it.

14 August 2024
Unprompted review
Zleep Hotels logo

Reply from Zleep Hotels

Dear Petya,

Thank you for your feedback and the positive comments about our clean rooms and friendly staff. We truly appreciate your honesty.

We are sorry that the noise from the street affected your stay. Our hotel is located in the heart of Copenhagen, on one of the city’s most lively and busy streets, which can result in noise, especially in the evenings. We understand that this can be challenging for some guests.

Regarding the bed, we understand your concern. The beds in our small double rooms are unfortunately only 140 cm wide. We also offer larger rooms with wider beds, which may better suit your needs next time.

We hope to have the opportunity to welcome you again.

Best regards,
Anne, Zleep Hotels

Rated 5 out of 5 stars

So happy with our stay

So happy with our stay. Me and my husband was welcomed by the staff. They were so nice to talk to. The rooms were clean and the breakfast was very good. Didn’t wanna leave.

6 July 2024
Unprompted review
Zleep Hotels logo

Reply from Zleep Hotels

Dear Hanna,
Thank you so much for your review! We're thrilled to hear that you had such a positive experience with us. Your satisfaction is our top priority, and it’s wonderful to know that we succeeded in making your stay enjoyable. We look forward to welcoming you back to Zleep Hotels.

Greetings,
Bianca

Rated 1 out of 5 stars

Dirty, grungy, moldy- the worst

Dirtiest, grungiest and worst hotel in the city. Moldy shower, stained carpet, trash, outlets in room and bathroom do not work, stained lampshade.
Staff unwilling to change rooms or accommodate with something less dirty and working outlets.
Was a 3.8 on trip masters. Would give a 0 if that was an option. Not much better than sleeping in the street.

22 May 2024
Unprompted review
Zleep Hotels logo

Reply from Zleep Hotels

Hi Janet,

We sincerely apologize for the disappointing experience you had during your stay at one of our hotels. Your feedback is very important for us, and we are truly sorry to hear about the issues you encountered. I've tried to contact you for further information about the hotel of your stay, without any luck. Please contact us directly so we can find out a solution. Thank you!

Best regards, Bianca

Rated 3 out of 5 stars

Lyngby: Intet match mellem pris og oplevelse

Watercooker and it's holder was dirty, and so was several pieces of cutlery, plates and utensils. The breadbasket was covered in dust, likewise the shelf it stood on. Lamps and panels were dusty, there was hair on the drain cover, and shower heads were full of caulk.
The dirty plates, cutlery and so, could be explained with the fact the dishwashsoap is something you need to ask for. An improvement suggestion, if this is due to theft, is either a holder for the dishwashsoap, like the ones for bodyshower, or at least a note on the dishwasher brush, telling you that you need to go to the reception to get soap.

When I, at check out, told the receptionist, about the dirt and dust, her respond were "I will let them know". (Who are they?) I admit I did expect an apology on behalf of the hotel. But maybe this is the normal standard for the hotel?

Furthermore; the refrigerator was very noisy when cooling, which was very often. This makes me think the energy classification isn't all that good... in spite of the "we care about the environment, do you?" Stickers in the bathroom....

All in all the price didn't match the experience.

One last thing: when booking the hotel via Booking.com it seemed that some of the rooms had bathtubs. They do not

20 March 2023
Unprompted review
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Reply from Zleep Hotels

Dear Jeanet,
Thank you for taking the time to write a review of our Zleep Hotel Lyngby.

Regarding Booking.com: we have fixed the error right away and it is no longer listed as bathtub/shower.

I apologize many times for the unclean and undusted room, you are right, it should not be like that. I have contacted the hotel to let them know about your experience and to check these areas one more time.
Thank you for your suggestion regarding the dishwashing soap. you are right, it does need to be clearer what to do when in need of soap.

I hope that we get to welcome you yet another time despite your current experience.

Best regards Astrid, Zleep Hotels

Rated 3 out of 5 stars

Zleep Hotel Copenhagen Denmark

Zleep Hotel Denmark, central location, clean, modern room, friendly staff, but no aircon, very noisy cant sleep, too loud, hotel did not provide mineral water, no tea, no kettle, so 3stars from me.

31 July 2022
Unprompted review
Zleep Hotels logo

Reply from Zleep Hotels

Hi Irene,

Thank you for your review and stars. I’m happy to hear that you enjoyed your stay with us. If you stayed at our city hotel in Copenhagen, there will be noise from the street if the window is open. Beverages can be purchased at the reception counter. Once again thank you for your feedback.

Best regards Marie, Zleep Hotels.

Rated 5 out of 5 stars

Best value for the price!

Sparkling clean modern room, very sweet reception staff, central location near the shopping centre and train station, at really good price.

27 June 2022
Unprompted review
Zleep Hotels logo

Reply from Zleep Hotels

Hi Udi, thank you for your great review. I am glad to hear that you enjoyed your stay and we hope to welcome you another time. Best regards Astrid, Zleep Hotels

Rated 5 out of 5 stars

I can highly recomend Zleep Hotels

I can highly recomend Zleep Hotels Copehagen, a really good experience and great customer service.

9 May 2022
Unprompted review
Zleep Hotels logo

Reply from Zleep Hotels

Hi Sandra, thank you for the wonderful review. I am very glad to hear that you had a great experience visiting our hotel in Copenhagen. We hope to see you soon again :) Best regards Astrid, Zleep Hotels

Rated 1 out of 5 stars

Horrific!

Staying at Zleep hotel Skejby for two weeks.
The room is not clean to any extent. I took pictures less than 6 hours since they were here to clean. There is significant amounts of dust beneath the bed and quite a lot of brown smudges on the outside of the toilet.

Beds are good and there is a window that can be opened for fresh air.

Breakfast is not great. You will boil your own eggs if you want them, not great if in a hurry. There is no change in choice of food.

The worst part is the customer service, here is my story; they have these self closing bathroom doors. They are quite quick at closing (Strong spring, light door). I accidentally smashed my head in it as I was hurrying out of the bathroom to pick up my phone. The door then had a hole in it, being cardboard (1,0 mm MDF-board) made of wood residuals and resin.. Now they never asked if I had any pain related to the incident, merely remarked that such incidents had happened before. Then they went to charge me for the accident.

There are a lot of other hotels nearby, choose wisely! I will not stay in any Zleep hotels in the future.

18 February 2022
Unprompted review
Zleep Hotels logo

Reply from Zleep Hotels

Dear M.H.S.,

I'm sorry to hear that you have had a bad experience, but I also understand that the Hotel Manager is now handling your case.

The room hasn't been cleaned during your stay, because the 'do not disturb' sign has been up. When this is up, housekeeping is not allowed to enter your room.

I agree that the self-boiled-egg solution is not great in a hurry. However, in this way you can prepare the egg exactly as you prefer.

I'm sorry to hear about your accident and I hope you are okay. Just to clarify: The doors are not made of cardboard. They are normal doors and they close to keep the shower steam from spreading to the rest of the room.

I’m glad you like the bed and the possibility of fresh air. I hope you will continue this dialogue with the Hotel Manager.

All the best,
Marie, Zleep Hotels.

Rated 1 out of 5 stars

Zleep hotel arena

Zleep hotel arena

Some of the employees are rude and impolite… that’s very sad. Because they destroy the whole atmosphere of the hotel and make you feel extremely unwelcome.. It just feels odd when they are around, because you can feel that they don’t like you and probably talk behind your back.

Ps. Fix your website so the rules of the hotel now match with what you promote on your website.

Definitely felt very happy to leave the hotel instead of always feeling a pressure. And realised that hotel staff only treat you good when you are around for a day or two, but when you become a long time customer, they show the inner truth. Extremely depressing.

Also make sure to never ask for help or questions, because you are just shown by their face expressions and way of behaviour that you annoy them and interrupt their moment of relaxation.

15 October 2021
Unprompted review
Zleep Hotels logo

Reply from Zleep Hotels

Hi Matilda,

I'm sorry to hear that you have had a bad experience. We always do our utmost to provide a good guest experience no matter how many nights you have booked. All guests are treated equal and the staff at Zleep Hotel Copenhagen Arena always seem to get good reviews but I will of course forward your review to the Hotel Manager.

Once again, I'm sorry that your stay didn't live up to your expectations.

Best regards,
Marie - Zleep Hotels.

Rated 3 out of 5 stars

Unfortunately we do not think we can give the hotel 4 honest stars, but super friendly staff.the hotel in Høje Taastrup…

We were at the hotel in Høje Taastrup from friday to sunday. We were greeted by friendly front staff.

Our room was right next to the train track for an extra 100kr per night we were moved away from the train.

The hallway smell of old smoke, even though you can get a fine of DKK 1,500 if you smoke.

The room itself was okay :-)

We did not eat breakfast at the hotel, we thought the 7-ELEVEN sandwiches and fruit were more delicious, honestly we were disappointed over the condition of the breakfast.

The minibar in the room was empty.

The room was not cleaned on the second day - trash cans not emptied, no clean towels, bed not touched, etc. We honestly find that embarrassing and disappointing.

We think the hotel's location is a quiet area.

Unfortunately we do not think we can give the hotel 4 honest stars.

14 September 2021
Unprompted review
Zleep Hotels logo

Reply from Zleep Hotels

Hi Brian,

Thank you for your stars :)

I believe we had a guest staying at the hotel the same time as you who was asked to leave due to smoking. This must have caused the smell. At Zleep, we don't offer minibars even though we have one in the room at Zleep Hotel Høje Taastrup but this is a leftover from the previous hotel operator. I'm sorry that housekeeping didn't clean your room during your stay - this must have been a mistake.

Once again, thank you for your review.

Best regards Marie, Zleep Hotels.

Rated 1 out of 5 stars

I stayed at Sleep hotel in Copenhagen…

I stayed at Sleep hotel in Copenhagen Airport Kastrup which I can't recommend to anyone. The hotel is not at the airport and there are no public transportation close by to the airport or center of Copenhagen.

When I arrived I came to a room that was not prepared for my arrival. The room temperature was almost the same as outside and there was no towels in the room. The feeling is more like camping than staying on a hotel.

Due to COVID I requested no cleaning of my room so I made my bed myself and discovered a mattress full of yellow marks. Truly shocking for me to know that I have been sleeping in such a dirty bed. It's completely unacceptable to me and the main reason for not wanting to stay here again.

Response from hotel makes no sense, very late and no understanding of how it is to be their customer.

22 December 2020
Unprompted review
Zleep Hotels logo

Reply from Zleep Hotels

Dear Dorte
First of all, we would like to apologize for the experience you have had with us. It is by no means our standard.
Unfortunately, it has been a bit difficult finding out what happened, as we are missing some detailed information from you. This is also the reason for the late reply.
You are more welcome to contact us at "marketing@zleep.com" and then we can hopefully get to the bottom of it.
Bettina / Zleep Hotels

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